CUSTOMER SERVICE:

If a problem arises, work through the Solving Problems section (see pg. 39). You may easily find your solution there. If you are still having trouble, please call our Bayer Diabetes Helpline. We have friendly, knowledgeable people who are there to help 12 hours a day, 7 days a week (9 – 9 EST).

In Canada, call toll free: 1-800-268-7200

Important:

•Always speak with a customer service representative before returning your meter for any reason. They will be able to provide information that can help solve your problem quickly.

•Have your Ascensia® BREEZE ™ Meter ready for testing when you phone. It would also be helpful to have a bottle of Ascensia® AUTODISC™ Normal Control Solution with you.

•Fill out the following check list before you call:

Check List:

 

 

 

 

 

 

 

 

 

1.

The meter serial number

 

 

 

 

 

 

 

 

 

2.

Date and time the problem occurred

 

 

 

3.

I have tested with Normal Control Yes

 

 

 

 

 

 

 

 

No

 

 

 

 

 

 

The Normal Control result was:

 

 

 

 

 

 

 

 

Lot Number

 

 

 

 

 

 

 

 

 

Expiration Date

 

 

 

 

 

 

 

 

 

 

4.Please also give the Lot Number and Expiration Date of the test strip disc currently being used. This information is printed on the test strip disc and the test strip disc box.

Lot Number

 

Expiration Date

 

45