Error Codes and Symbols:
If you do not resolve the problem, contact Bayer Customer Service at 0845 600 6030 in the UK or 1 890 920 111 in Ireland.
| WHAT YOU SEE | WHAT IT MEANS | WHAT YOU SHOULD DO | |||||
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| (will remain | Low batteries | Replace the batteries as | |||
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| on the display) |
| soon as possible. | |||
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| (will flash for 10 | Dead batteries | Replace the batteries. | |||
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| seconds then |
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| the meter will |
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| turn off) |
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| E1 |
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| Temperature out | Move to an area that is | |
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| of range | within the operating range |
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| for the meter: 5°C – 45°C. |
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| Let the meter adjust to this |
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| temperature for twenty |
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| minutes before testing. |
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| E2 |
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| The test strip has | Remove the test strip | |
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| not filled enough | and retest using a new |
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| for an accurate test. | test strip. |
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| E3 |
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| The meter is sensing | Remove the test strip and | |
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| a used test strip. | retest using a new test |
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| strip. Wait until you see the |
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| flashing blood drop on the |
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| display before adding the |
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| blood sample. |
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| E4 |
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| Test strip not | Remove and reinsert the | |
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| inserted correctly. | test strip properly (see |
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| page 8). |
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| E5 |
| E12 | Potential software | Remove the test strip | |||
| E6 |
| E13 | or hardware issue | and retest using a new | |||
| E8 |
| E14 |
| test strip. If you continue | |||
| E9 |
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| to have problems, contact | |
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| Bayer Customer Service. |
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Help
Error Codes and Symbols
www.ascensia.co.uk | 15 |
