5Troubleshooting

Problem

Reason

Solution

Programme cannot be

Washing machine has switched to self

ŠŠ Press and hold Start / Pause / Cancel

started or selected.

protection mode due to a supply problem (line

button for 3 seconds to reset the machine

 

voltage, water pressure, etc.).

to factory settings. (see. "Cancellation of

 

 

program")

 

 

 

Water in the machine.

Some water might have remained in the

ŠŠThis is not a failure; water is not harmful

 

product due to the quality control processes in

to the machine.

 

the production.

 

Machine does not fill with

Tap is turned off.

ŠŠTurn on the taps.

water.

Water inlet hose is bent.

ŠŠFlatten the hose.

 

 

 

 

Water inlet filter is clogged.

ŠŠClean the filter.

 

Loading door may be open.

ŠŠClose the door.

 

 

 

Machine does not drain

Water drain hose might be clogged or twisted.

ŠŠClean or flatten the hose.

water.

Pump filter is clogged.

ŠŠ Clean the pump filter.

Machine vibrates or

Machine might be standing unbalanced.

ŠŠAdjust the feet to level the machine.

makes noise.

A hard substance might have entered into the

ŠŠClean the pump filter.

 

pump filter.

 

 

 

 

 

Transportation safety bolts are not removed.

ŠŠRemove the transportation safety bolts.

 

 

 

 

Laundry quantity in the machine might be

ŠŠAdd more laundry to the machine.

 

too little.

 

 

Machine might be overloaded with laundry.

ŠŠ Take out some of the laundry from the

 

 

machine or distribute the load by hand to

 

 

balance it homogenously in the machine.

 

Machine might be leaning on a rigid item.

ŠŠMake sure that the machine is not leaning

 

 

on anything.

There is water leaking

Water drain hose might be clogged or twisted.

ŠŠClean or flatten the hose.

from the bottom of the

 

 

Pump filter is clogged.

ŠŠClean the pump filter.

washing machine.

 

 

Machine stopped shortly

Machine might have stopped temporarily due

ŠŠIt will resume running when the voltage

after the programme

to low voltage.

restores to the normal level.

started.

 

 

Machine directly

Draining hose might not be at adequate

ŠŠConnect the water draining hose as

discharges the water it

height.

described in the operation manual.

takes in.

 

 

No water can be seen

The water level is not visible from outside of

ŠŠThis is not a failure.

in the machine during

the washing machine.

 

washing.

 

 

Loading door cannot be

Door lock is activated because of the water

ŠŠDrain the water by running the Pump or

opened.

level in the machine.

Spin programme.

 

Machine is heating up the water or it is at the

ŠŠ Wait until the programme completes.

 

spinning cycle.

 

 

 

 

 

Child lock is engaged. Door lock will be

ŠŠWait for a couple of minutes for

 

deactivated a couple of minutes after the

deactivation of the door lock.

 

programme has come to an end.

 

 

 

 

41 / EN

Washing Machine / User’s Manual

Page 41
Image 41
Beko WMG 10454 W user manual 41 / EN, Problem Reason Solution