5Troubleshooting
Problem | Reason | Solution |
Programme cannot be | Washing machine has switched to self | Press and hold Start / Pause / Cancel |
started or selected. | protection mode due to a supply problem (line | button for 3 seconds to reset the machine |
| voltage, water pressure, etc.). | to factory settings. (see. "Cancellation of |
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| program") |
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Water in the machine. | Some water might have remained in the | This is not a failure; water is not harmful |
| product due to the quality control processes in | to the machine. |
| the production. |
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Machine does not fill with | Tap is turned off. | Turn on the taps. |
water. | Water inlet hose is bent. | Flatten the hose. |
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| Water inlet filter is clogged. | Clean the filter. |
| Loading door may be open. | Close the door. |
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Machine does not drain | Water drain hose might be clogged or twisted. | Clean or flatten the hose. |
water. | Pump filter is clogged. | Clean the pump filter. |
Machine vibrates or | Machine might be standing unbalanced. | Adjust the feet to level the machine. |
makes noise. | A hard substance might have entered into the | Clean the pump filter. |
| pump filter. |
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| Transportation safety bolts are not removed. | Remove the transportation safety bolts. |
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| Laundry quantity in the machine might be | Add more laundry to the machine. |
| too little. |
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| Machine might be overloaded with laundry. | Take out some of the laundry from the |
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| machine or distribute the load by hand to |
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| balance it homogenously in the machine. |
| Machine might be leaning on a rigid item. | Make sure that the machine is not leaning |
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| on anything. |
There is water leaking | Water drain hose might be clogged or twisted. | Clean or flatten the hose. |
from the bottom of the |
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Pump filter is clogged. | Clean the pump filter. | |
washing machine. |
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Machine stopped shortly | Machine might have stopped temporarily due | It will resume running when the voltage |
after the programme | to low voltage. | restores to the normal level. |
started. |
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Machine directly | Draining hose might not be at adequate | Connect the water draining hose as |
discharges the water it | height. | described in the operation manual. |
takes in. |
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No water can be seen | The water level is not visible from outside of | This is not a failure. |
in the machine during | the washing machine. |
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washing. |
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Loading door cannot be | Door lock is activated because of the water | Drain the water by running the Pump or |
opened. | level in the machine. | Spin programme. |
| Machine is heating up the water or it is at the | Wait until the programme completes. |
| spinning cycle. |
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| Child lock is engaged. Door lock will be | Wait for a couple of minutes for |
| deactivated a couple of minutes after the | deactivation of the door lock. |
| programme has come to an end. |
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41 / EN | Washing Machine / User’s Manual |