Troubleshooting
There are many external influences and circumstances beyond the control of BenQ which may be causing problems with your display. Some of the more common and user fixable problems are listed below for your information.
Please check the following list before calling your nearest BenQ Customer Service Center, and attempt the following steps to diagnose and fix the problem yourself:
Symptoms | Possible causes |
The display does not | • Check that the power plug is securely inserted into both the |
turn ON | socket on the display and the wall outlet, and that the wall outlet is |
| switched on (if switched). |
| • Check that power is available from the power outlet by trying |
| another known working appliance (e.g. desk lamp) from that same |
| power outlet. |
There is no picture or | • Check that the display is turned on (The power indicator should be |
sound | blue). |
| • Try a different input source to confirm if the symptom is still |
| present or whether the source is at fault. |
| • Check for |
| • Adjust the volume control to check that isn't turned down. |
| • Make sure that the Speaker Out option in the Audio menu is not |
| set to Off. |
Improper screen | • Try selecting a different aspect ratio. |
position or size | • Try a different input source to confirm if the symptom is still |
| present or whether the source is at fault. |
The image appears | • Ensure the display's aspect ratio is correctly set to suit the image |
distorted | source. |
| • Try a different input source to confirm if the symptom is still |
| present or whether the source is at fault. |
"Not supported" | The PC VGA output signal resolution is set too high. 1920 × 1080 @ |
appears | 60Hz is the highest acceptable PC timing. |
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