Power cord (Switzlerland)

27.01218.051

Soft carry case

47.J9904.001

Power cord (Australia)

27.01343.001

Remote control

56.26J98.001

Optional accessories

 

 

 

Description of parts

Part number

Description of parts

Part number

200W lamp module

59.J9901.CG1

DVI-D cable

50.J5702.501

Ceiling mount kit

60.J7683.001

 

 

Ordering spare parts or getting information

For product information, product assistance, service information, or to order accessories, please visit the BenQ Corporation website at http://www.BenQ.com.

Troubleshooting

Problem

Cause

Remedy

 

There is no power from the power

Plug the power cord into the AC inlet on

 

cable.

the rear of the projector, and plug the

 

 

power cord into the power outlet. If the

The projector

 

power outlet has a switch, make sure that

 

it is switched on.

does not turn on.

 

 

Attempting to turn the projector on

Wait until the cooling down process has

 

again during the cooling process.

completed.

 

 

 

 

The lamp cover is not securely

Correctly attach the lamp cover.

 

attached.

 

 

 

 

 

The video source is not turned on

Turn the video source on and check that

 

or connected correctly.

the signal cable is connected correctly.

 

 

 

 

The projector is not correctly

Check the connection.

 

connected to the input source

 

No picture.

device.

 

 

 

The input signal has not been

Select the correct input signal with the

 

 

correctly selected.

Input buttons on the remote control or

 

 

Source on the projector.

 

 

 

 

The lens cap is still attached to the

Remove the lens cap.

 

lens.

 

 

 

 

Image is

The connection cables are not

Correctly connect the cables to the

securely connected to the

appropriate terminals.

unstable.

projector or the signal source.

 

 

 

 

 

 

 

The projection lens is not correctly

Adjust the focus of the lens using the

 

focused.

focus ring.

 

 

 

Picture is

The projector and the screen are

Adjust the projection angle and direction

not aligned properly.

as well as the height of the projector if

blurred.

 

necessary.

 

 

 

 

 

 

The lens cap is still attached to the

Remove the lens cap.

 

lens

 

 

 

 

 

The batteries are out of power.

Replace both of the batteries with new

Remote control

 

ones.

 

 

There is an obstacle between the

Remove the obstacle.

does not work

remote control and the projector.

 

correctly

 

 

 

You are too far away from the

Stand within 6 meters (19.5 feet) of the

 

 

projector.

projector.

 

 

 

Additional information

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BenQ PE5120 user manual Troubleshooting, Optional accessories, Ordering spare parts or getting information