Chapter 5: Troubleshooting
If your router is not functioning properly, please refer to the suggested solutions provided in this chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly contact your service provider or Billion for support.
Problems with the device
Problem | Suggested Solution |
|
|
I can not start my HomePlug device. | Please check your power supply is working. HomePlug |
| device operates from the power supplied by the home |
| electrical wiring and can not operate without a working |
| power supply. |
My Homeplug device is unable to | This may due to the accidental change of the device |
detect my other HomePlug device. | password. Access the HomePlug AV Utility and select |
| the Privacy Tab. Enter the password “HomePlugAV” |
| (Case Sensitive) in the blank provided. Then press the |
| “Set to Local Device Only” button. Repeat the same |
| procedure to the other HomePlug device. |
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