Billion Electric Company 30 user manual If an IP address cannot be obtained

4.Check to see that the WAN port is properly connected to the ISP. If a Connected by (x) where (x) is your connection method is not shown, your router has not successfully obtained an IP address from your ISP.

If an IP address cannot be obtained:

1.Turn off the power to your cable or DSL modem.

2.Turn off the power to your BiGuard 30.

3.Wait five minutes and power on your cable or DSL modem.

4.When the modem has finished synchronizing with the ISP (generally shown by LEDs on the modem), turn on the power to your router.

If an IP address still cannot be obtained:

-Your ISP may require a login program. Consult your ISP whether they require PPPoE or some other type of login.

-If your ISP requires a login, check to see that your User Name and Password are entered correctly.

-Your ISP may check for your PC’s host name. Assign the PC Host Name of your ISP account as your PC’s host name on the router.

-Your ISP may check for your PCs MAC address. Either inform your ISP that you have purchased a new network device or ask them to use your router’s MAC address, or configure your router to spoof your PC’s MAC address.

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