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| PROBLEM | TROUBLESHOOTING | SOLUTION |
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| 1. Mower doesn’t run when bail handle is activated. |
| A. Check to make sure safety key has been installed and is fully seated and that |
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| button on switch housing is being completely depressed before pulling bail handle. |
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| b. Release bail handle to turn mower off. Remove safety key and battery |
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| pack, turn mower over and check that blade is free to turn. |
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| c. Check that the battery cavity is free of debris and is connected properly. |
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| D. Has battery been fully charged? Plug in charger and wait for green light to come on. |
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| 2. Motor stops while mowing. |
| A. Release bail handle to turn mower off. Remove safety key and battery |
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| pack. Turn mower over and check that blade is free to turn. |
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| b. Raise cutting height of wheels to highest position and start mower. |
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| c. Check that the battery cavity is free of debris and is connected properly. |
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| d. Has battery been fully charged? Press state of charge button. |
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| e. Avoid overloading the mower. Slow down the cutting pace, or raise the cut height. |
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| 3. Mower runs but cutting performance is unsatisfactory, | A. Has battery been fully charged? Press state of charge button. |
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| or does not cut entire lawn. |
| b. Release bail handle to turn mower off. Remove safety key key and battery |
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| pack. Turn mower over and check: |
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| blade for sharpness - Keep blade sharp. |
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| deck and discharge chute for clogging. |
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| 4. Mower is too hard to push. |
| C. Wheel height adjustment may be set too low for grass condition. Raise cutting height. |
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| A. Release bail handle to turn mower off. Remove safety key and battery |
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| pack. Raise cutting height to reduce deck drag on grass. Check each wheel |
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| for free rotation. |
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| 5. Mower is abnormally noisy and vibrates. |
| A. Release bail handle to turn mower off. Remove safety key and battery |
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| pack. Turn mower on side and check blade to ensure it has not been bent or |
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| damaged. If blade is damaged, replace with a Black+Decker |
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| replacement blade. If the underside of the deck is damaged, return mower to a |
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| Black+Decker Authorized service center. |
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| b. If there is no visible damage to the blade and the mower still vibrates: Release |
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| bail handle to turn mower off. Remove safety key and battery pack. Disassemble |
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| entire blade assembly as described in the “Removing and Installing Blade” |
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| section. Remove any debris and clean each piece. Replace each piece as |
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| described in the “Removing and Installing Blade” section. If mower still vibrates, |
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| return the mower to an authorized Black+Decker authorized service center. |
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| 6. Battery charger LEDs not on. |
| A. Check plug connection. |
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| b. Replace charger. |
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| 7. Mower not picking up clippings with bag. |
| A. Chute clogged. Release bail handle to turn mower off. Remove safety key |
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| and battery pack. Clear chute of grass clippings. |
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| b. Raise cutting height of wheels to shorten length of the cut. |
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| c. Bag full. Empty bag more often. |
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| For assistance, visit our website www.blackanddecker.com for the location of the service center nearest you, or call the |
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| Black+Decker help line at |
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