Black Box 120H manual Troubleshooting/Helpful Hints

CHAPTER 5: Troubleshooting

5.Troubleshooting/Helpful Hints

•Why are fax calls being routed to my telephone and/or answering machine?

•The Line Share 120H is a semi-automatic line sharing device, therefore calls are routed first to the TAD and PHONE ports. When a device connected to one of these ports answers a call, the Line Share 120H then listens for fax tones to transfer the call. If you answer a call and hear a fax tone, keep the phone off-hook until your fax answers and then hang up.

•Why can’t I receive faxes when I’m away from the Line Share 120H?

•Check the following settings and procedures:

1.Leave a message on your answering machine for callers to press #99 to send a fax, and leave 4 seconds of silence before your message.

2.Set your fax to answer on 1 ring.

3.Set your answering machine to answer on 2 rings.

•Why don’t fax calls transfer to the fax when I answer the phone?

•Some fax machines do not produce fax tones, therefore, when you receive this type of call, press #99 on your tone phone, wait for the fax to answer and then hang up.

•Why don’t fax calls transfer to the fax when my answering machine answers a call?

•You may not have the 4-second silence at the beginning of your answering machine announcement message. If you do, contact Technical Support for more information.

•The LED doesn’t light on the Line Share 120H. What should I do?

•Check your power connection. If power is connected properly, make sure that you are using a 12-volt AC power adapter.

•I don’t have dial tone with the phone(s) connected to the Line Share 120H. What should I do?

•Check all of the phone-line connections and repair or replace any damaged cables.

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