Chapter 8: Troubleshooting
8. Troubleshooting
8.1 Problem/Solutions
Problem: No video on monitor at bootup.
Solutions:
1.Check the device power using the Link/Power LED.
2.Check the network connection using the Network LED.
3.Check the video connection using the Link/Power LED.
4.Make sure that the DIP rotary switch is set to the correct ID. NOTE: If manually changed, make sure the IDs match.
5.If you’re using a mix of multicast and unicast units, make sure they match up correctly.
6.Set your display device’s (TV, monitor, etc.) input source as HDMI.
7.Check the PC BIOS configuration for the video output setting.
8.Connect your computer to the HDMI Display DIRECTLY to check if the video signal gets through.
9.Make sure the DVI monitor is using the correct EDID. See Section 2.6.5 for details.
8.2 Contacting Black Box
If you determine that your MediaCento IP is malfunctioning, do not attempt to alter or repair the unit. It contains no
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:
•the nature and duration of the problem.
•when the problem occurs.
•the components involved in the problem.
•any particular application that, when used, appears to create the problem or make it worse.
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