724-746-5500 | blackbox.com
724-746-5500 | blackbox.com Page 15
SmartPath Enterprise Wireless Access Point, Outdoor Installation Guide
- Check connectivity to SmartPath EMS Online:
ping redirector.Black Box.com
capwap ping redirector.Black Box.com
- Ensure that any intervening firewalls allow one of the following sets of services from the LWN602WA to SmartPath EMS
Online:
CAPWAP (UDP 12222), SSH (TCP 22), and HTTP S (TCP 443)
or
HTTP (TCP 80) and HT TPS (TCP 443)
• If a wireless client cannot form an association with an SSID, check that it is within range and is configured to use the same
authentication method as the SSID. For example, if the client is configured to use O pen or WEP authentication but the SSID is
set for WPA or WPA2, the client will not be able to associate with the LWN602WA. To see the security settings for an SSID, click
Configuration > SSIDs > ssid_name > Advanced Access Security Settings, and look at the SSID access security type, the key
management method, and the encryption method.
• If the client associates and authenticates itself, but the LWN602WA cannot forward traffic, check that the LWN602WA is
assigning the correct user profile, and if so, that it is also assigning the correct VLAN. To see the user profile and VLAN that an
LWN602WA assigns to a client, log in to SmartPath EMS, click Monitor > Clients > Active Clients > client_mac_address. Check
the user profile attribute and VLAN. If they are correct, then check that the client has received its network settings through
DHCP. To check connectivity to a DHCP server, click Tools > VLAN Probe, choose the LWN602WA with which the client is
associated from the SmartPath AP drop-down list, and enter IDs for the VLAN range that you want to check. Click Start to send
a DHCP DISCOVER message, and see if it elicits a response. Also check that the VLAN configuration for the port on the
connecting switch is correct.
To remove all settings and return the configuration to its factory default settings, enter the reset config command or use a pin to