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Black Box SW627A-R2, SW628A-R2 manual Troubleshooting, Your Mouse Driver Doesn’T Load Pc Cpus Only

Models: SW627A-R2 SW628A-R2

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5.2.6YOUR MOUSE DRIVER DOESN’T LOAD (PC CPUS ONLY)

CHAPTER 5: Troubleshooting

5.2.6YOUR MOUSE DRIVER DOESN’T LOAD (PC CPUS ONLY)

A. What type of mouse are you using? If it’s a regular PS/2 mouse (either a regular type or a wheel mouse), see steps B and C. If it’s a Microsoft BallPoint mouse, see step C. At the time of this writing, the ServSwitch Jr. MP does not support other types of mice.

B. To recognize the mouse, the CPU must be directly connected to it, or indirectly connected to it through the Switch, at boot-up time. Make sure that all cables are properly seated and that the Switch is receiving power from another computer, then reboot the CPU.

C. Your mouse driver might be old or incompatible with your mouse. Try the latest version of the Microsoft mouse driver.

5.2.7YOU CAN’T ACCESS ALL THE FUNCTIONS OF YOUR MOUSE

A. What type of mouse is it? If it is any other type than those listed as being supported in item A under Section 5.2.6, chances are that the ServSwitch Jr. MP doesn’t support it.

B. If your mouse is a Microsoft BallPoint, you need the latest version of the Microsoft mouse driver.

C. If your mouse is a Logitech mouse, the Switch supports the two-button models but not the three-button models.

5.2.8YOUR PS/2 MOUSE GETS OUT OF SYNC (PC CPUS WITH PS/2 MOUSE PORTS ONLY)

Cabling might have been disturbed during mouse movement. Issue the Send Null Byte command (see Section 4.3.5) once or twice to get the mouse back in sync. You need the latest version of the Microsoft mouse driver to stop this from happening.

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Black Box SW627A-R2, SW628A-R2 manual Troubleshooting, Your Mouse Driver Doesn’T Load Pc Cpus Only

Contents

APRIL RESETSW627A-R2 SW628A-R2 STATUSWelcome to the ServSwitchTM Family THE SERVSWITCH FAMILYSERVSWITCH JR. MP TRADEMARKS USED IN THIS MANUALFEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTSFCC/IC STATEMENTS SERVSWITCH JR. MP NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENTINSTRUCCIONES DE SEGURIDAD NOM STATEMENT Page ContentsChapter SERVSWITCH JR. MPPage TABLE OF CONTENTSChapter Compliance 1. SpecificationsResolution StandardsConnectors CHAPTER 1 SpecificationsIndicators Power2.1 The Complete Package 2.2 Operating Features2. Introduction SERVSWITCH JR. MPCHAPTER 2 Introduction 2.3 The Front Panel Figure 2-1. The front panel of a 4-port ServSwitch Jr. MP SW628A-R2RESET STATUS2.4 The Rear Panel Figure 2-2. The rear panel of a 4-port ServSwitch Jr. MP SW628A-R2Connector Panel LabelSERVSWITCH JR. MP 2.5 Cable Requirements2.6 Equipment Requirements CHAPTER 3 Installation 3. Installation3.2 Connecting the Monitor, Keyboard, and Mouse 3.1 Rackmounting Optional3.3 Connecting the CPUs SERVSWITCH JR. MPCHAPTER 3 Installation 3.4 Powering Up the System3.5 Switching from the Keyboard SERVSWITCH JR. MP 4. Operation4.1.1 CPUS 4.1 Guidelines for Using the ServSwitch Jr. MP with Your EquipmentCHAPTER 4 Operation SERVSWITCH JR. MP 4.1.3 MONITORCHAPTER 4 Operation Table 4-1. Video Quality vs. Distance for Original Serv CablesResolution DistanceTable 4-2. Video Quality vs. Distance for Coaxial Cables SERVSWITCH JR. MPCHAPTER 4 Operation 4.2 Keyboard-Command SummaryTable 4-3. The ServSwitch Jr. MP’s Keyboard Commands Keystroke Sequence SERVSWITCH JR. MPCommand Description4.3.4 RESET 4.3 The Commands in Detail4.3.2 SWITCHING TO THE NEXT OR PREVIOUS PORT CHAPTER 4 Operation4.3.5 SEND NULL BYTE PC CPUS WITH PS/2 MOUSE PORTS ONLY SERVSWITCH JR. MP4.3.7 KEEP SETTINGS 4.3.6 IDENTIFY ROM4.3.9 SET SCAN-DELAY TIME 4.3.8 SET MAXIMUM PORTS SW628A-R2 ONLYCHAPTER 4 Operation 4.3.10 SET KEYBOARD MODE PC CPUS ONLYSERVSWITCH JR. MP the CPU on that port uses mode 1 or00xxxxx Table 4-4. Typematic DelayCHAPTER 4 Operation 01xxxxxTable 4-5. Typematic Rate SERVSWITCH JR. MPOn the IBM PC E0 Standard Mapping 104/105-Key Keyboard, PC UsersCHAPTER 4 Operation Emulates this keySERVSWITCH JR. MP E1 Swapped Mapping 104/105-Key Keyboard, Mac UsersE2 Older-Keyboard Mapping 101/102-Key Keyboard, All Users CHAPTER 4 Operation 4.3.13 SET MOUSE TRANSLATION PC CPUS WITH SERIAL MOUSE PORTS ONLYSERVSWITCH JR. MP 5. Troubleshooting5.1 Restoring Factory-Default Settings 5.2 Common Problems CHAPTER 5 Troubleshooting5.2.2 YOU CAN’T SWITCH PORTS FROM THE KEYBOARD SW628A-R2 ONLYSERVSWITCH JR. MP 5.2.3 CHARACTERS THAT YOU TYPE COME UP WRONG OR MISSING PC CPUS ONLY5.2.6 YOUR MOUSE DRIVER DOESN’T LOAD PC CPUS ONLY CHAPTER 5 Troubleshooting5.2.7 YOU CAN’T ACCESS ALL THE FUNCTIONS OF YOUR MOUSE 5.2.10 YOUR MONITOR DISPLAY IS FUZZY SERVSWITCH JR. MP5.2.9 YOUR MOUSE DOESN’T MOVE THE POINTER/CURSOR 5.2.11 YOUR VIDEO IS NOT SYNCHRONIZED OR IS THE WRONG COLOR5.2.14 THE SWITCH DOESN’T WORK WITH YOUR DOCKING STATION CHAPTER 5 Troubleshooting5.2.13 ONE OR BOTH OF YOUR PC CPUS LOCK UP WHEN YOU START WINDOWS 5.2.15 THE SWITCH DOESN’T WORK WITH YOUR DONGLE-PROTECTED SOFTWARESERVSWITCH JR. MP 5.3 Calling Black Box5.4 Shipping and Packaging Appendix A NVRAM Factory Defaults APPENDIX A NVRAM Factory DefaultsAppendix B Cable Product Codes SERVSWITCH JR. MPAPPENDIX B Cable Product Codes Single-Access Kits remote user station onlyDual-Access Kits local and remote user stations contend AT→PS/2 Mouse Ghost for PC/AT connections to the Extender AC244ASERVSWITCH JR. MP Appendix C Rackmounting the ServSwitch Jr. MPFigure C-1. Rackmount assembly Copyright 2001. Black Box Corporation. All rights reserved Customer Support InformationMailing address Black Box Corporation, 1000 Park Dr., Lawrence, PA