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Black Box manual SW628A-R2 ONLY, Servswitch Jr. Mp, You Can’T Switch Ports From The Keyboard

Models: SW627A-R2 SW628A-R2

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5.2.2YOU CAN’T SWITCH PORTS FROM THE KEYBOARD

SERVSWITCH™ JR. MP

5.2.2YOU CAN’T SWITCH PORTS FROM THE KEYBOARD

A. Can you do anything from the keyboard? If not, the keyboard cable has probably come loose. Reconnect it.

B. The ServSwitch Jr. MP might have lost power for less than three seconds. (This can cause the keyboard to lock up.) Disconnect the keyboard and plug it back in.

C. The keyboard mode that the currently selected CPU port is set for doesn’t match the mode that the CPU on that port expects. Issue the Set Keyboard Mode command to change the port’s mode (see Section 4.3.10). Sometimes this situation can confuse the CPU or keyboard so badly that it is necessary to reboot the CPU or to reset the keyboard by unplugging it and plugging it back in.

D. For PS/2 type equipment, if the keyboard and mouse strands of the CPU cable have been reversed, plug them into the proper ports.

E. You might be using the keyboard incorrectly. Make sure to use the left Control key to start port-switching commands. Make sure to use the numeric keys at the top of the keyboard rather than the numeric keypad when you type in port numbers. Make sure to release the Control key before you start typing in a port number. Make sure you don’t wait too long before you enter a port number. Make sure you don’t accidentally hit keys such as Shift or Alt.

5.2.3CHARACTERS THAT YOU TYPE COME UP WRONG OR MISSING (PC CPUS ONLY)

The keyboard mode that the currently selected CPU port is set for doesn’t match the mode that the CPU on that port expects. See item C under Section 5.2.2.

5.2.4YOU CAN’T SEEM TO SCAN OR SWITCH TO CERTAIN PORTS AT ALL (SW628A-R2 ONLY)

The Maximum Ports setting is too low. Set Maximum Ports to match the number of CPUs in your system. See Section 4.3.8.

5.2.5THE SERVSWITCH JR. MP SCANS OR SWITCHES TO EMPTY OR NONEXISTENT PORTS

(SW628A-R2 ONLY)

The Maximum Ports setting is too high. Set Maximum Ports to match the number of CPUs in your system. See Section 4.3.8.

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Black Box SW627A-R2 manual SW628A-R2 ONLY, Servswitch Jr. Mp, You Can’T Switch Ports From The Keyboard

Contents

SW627A-R2 SW628A-R2 RESETAPRIL STATUSTHE SERVSWITCH FAMILY Welcome to the ServSwitchTM FamilyTRADEMARKS USED IN THIS MANUAL SERVSWITCH JR. MPFCC/IC STATEMENTS RADIO-FREQUENCY INTERFERENCE STATEMENTSFEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA INSTRUCCIONES DE SEGURIDAD NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENTSERVSWITCH JR. MP NOM STATEMENT Chapter ContentsPage SERVSWITCH JR. MPChapter TABLE OF CONTENTSPage Resolution 1. SpecificationsCompliance StandardsIndicators CHAPTER 1 SpecificationsConnectors Temperature2. Introduction 2.2 Operating Features2.1 The Complete Package SERVSWITCH JR. MPCHAPTER 2 Introduction RESET Figure 2-1. The front panel of a 4-port ServSwitch Jr. MP SW628A-R22.3 The Front Panel STATUSConnector Figure 2-2. The rear panel of a 4-port ServSwitch Jr. MP SW628A-R22.4 The Rear Panel Panel Label2.6 Equipment Requirements 2.5 Cable RequirementsSERVSWITCH JR. MP 3.2 Connecting the Monitor, Keyboard, and Mouse 3. InstallationCHAPTER 3 Installation 3.1 Rackmounting OptionalSERVSWITCH JR. MP 3.3 Connecting the CPUs3.5 Switching from the Keyboard 3.4 Powering Up the SystemCHAPTER 3 Installation 4.1.1 CPUS 4. OperationSERVSWITCH JR. MP 4.1 Guidelines for Using the ServSwitch Jr. MP with Your EquipmentCHAPTER 4 Operation 4.1.3 MONITOR SERVSWITCH JR. MPResolution Table 4-1. Video Quality vs. Distance for Original Serv CablesCHAPTER 4 Operation DistanceSERVSWITCH JR. MP Table 4-2. Video Quality vs. Distance for Coaxial CablesTable 4-3. The ServSwitch Jr. MP’s Keyboard Commands 4.2 Keyboard-Command SummaryCHAPTER 4 Operation Command SERVSWITCH JR. MPKeystroke Sequence Description4.3.2 SWITCHING TO THE NEXT OR PREVIOUS PORT 4.3 The Commands in Detail4.3.4 RESET CHAPTER 4 Operation4.3.7 KEEP SETTINGS SERVSWITCH JR. MP4.3.5 SEND NULL BYTE PC CPUS WITH PS/2 MOUSE PORTS ONLY 4.3.6 IDENTIFY ROM4.3.9 SET SCAN-DELAY TIME 4.3.8 SET MAXIMUM PORTS SW628A-R2 ONLYCHAPTER 4 Operation 4.3.10 SET KEYBOARD MODE PC CPUS ONLYthe CPU on that port uses mode 1 or SERVSWITCH JR. MPCHAPTER 4 Operation Table 4-4. Typematic Delay00xxxxx 01xxxxxSERVSWITCH JR. MP Table 4-5. Typematic RateCHAPTER 4 Operation E0 Standard Mapping 104/105-Key Keyboard, PC UsersOn the IBM PC Emulates this keyE2 Older-Keyboard Mapping 101/102-Key Keyboard, All Users E1 Swapped Mapping 104/105-Key Keyboard, Mac UsersSERVSWITCH JR. MP 4.3.13 SET MOUSE TRANSLATION PC CPUS WITH SERIAL MOUSE PORTS ONLY CHAPTER 4 Operation5.1 Restoring Factory-Default Settings 5. TroubleshootingSERVSWITCH JR. MP CHAPTER 5 Troubleshooting 5.2 Common ProblemsSERVSWITCH JR. MP SW628A-R2 ONLY5.2.2 YOU CAN’T SWITCH PORTS FROM THE KEYBOARD 5.2.3 CHARACTERS THAT YOU TYPE COME UP WRONG OR MISSING PC CPUS ONLY5.2.7 YOU CAN’T ACCESS ALL THE FUNCTIONS OF YOUR MOUSE CHAPTER 5 Troubleshooting5.2.6 YOUR MOUSE DRIVER DOESN’T LOAD PC CPUS ONLY 5.2.9 YOUR MOUSE DOESN’T MOVE THE POINTER/CURSOR SERVSWITCH JR. MP5.2.10 YOUR MONITOR DISPLAY IS FUZZY 5.2.11 YOUR VIDEO IS NOT SYNCHRONIZED OR IS THE WRONG COLOR5.2.13 ONE OR BOTH OF YOUR PC CPUS LOCK UP WHEN YOU START WINDOWS CHAPTER 5 Troubleshooting5.2.14 THE SWITCH DOESN’T WORK WITH YOUR DOCKING STATION 5.2.15 THE SWITCH DOESN’T WORK WITH YOUR DONGLE-PROTECTED SOFTWARE5.4 Shipping and Packaging 5.3 Calling Black BoxSERVSWITCH JR. MP APPENDIX A NVRAM Factory Defaults Appendix A NVRAM Factory DefaultsSERVSWITCH JR. MP Appendix B Cable Product CodesDual-Access Kits local and remote user stations contend Single-Access Kits remote user station onlyAPPENDIX B Cable Product Codes AT→PS/2 Mouse Ghost for PC/AT connections to the Extender AC244AFigure C-1. Rackmount assembly Appendix C Rackmounting the ServSwitch Jr. MPSERVSWITCH JR. MP Mailing address Black Box Corporation, 1000 Park Dr., Lawrence, PA Customer Support InformationCopyright 2001. Black Box Corporation. All rights reserved