User Guide
SWDT236101-236101-0816121356-001
Contents
Voice dialing
105
109
169
179
231
249
265
Page
Type text using SureType technology
Switch typing input methods
BlackBerry basics
About typing input methods
Switch applications
Turn on standby mode
Assign an application to a Convenience key
Set owner information
BlackBerry basics troubleshooting
Expand a folder
Collapse a folder
BlackBerry basics shortcuts
Page
Shortcuts
Phone shortcuts
Typing shortcuts
Camera and video camera shortcuts
Message shortcuts
Insert symbols
Search shortcuts
Attachment shortcuts
Work with text
Browser shortcuts
Media shortcuts
A presentation
On a web
Map shortcuts
Calendar shortcuts
Page
Phone
Phone basics
Dial using numbers or letters
Switch applications during a call
Switch calls
Make a call when the device is locked
About Emergency Callback Mode
Emergency calls
Use a headset
About emergency calls
Volume
Adjust the volume
Change the default volume for calls
Improve sound quality during a call
Voice dialing
Voice mail
Change the voice mail access number
Make a call using speed dial
Speed dial
Assign a speed dial number to a key
Conference calls
Caller ID
Call logs
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
About call logs
Add notes to a call log
Change call log notes
Forward a call log
Delete call log notes
Call forwarding
About call forwarding
Prerequisites Call forwarding
Forward calls
Set the default country code and area code
Smart dialing
Change a call forwarding phone number
Delete a call forwarding phone number
TTY support
Set options for dialing extensions
About TTY support
Prerequisites TTY support
Multiple phone numbers
Phone options
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click General Options
Click General Options Set the Auto End Calls field to Never
Reset a call timer
About telecoil mode
Turn on telecoil mode
Click Last Call or Total Calls Click Clear Timer
Cannot make or receive calls
Phone troubleshooting
Cannot make calls using a voice command
Cannot check my voice mail
Cannot join a call
Voice dialing
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Turn off voice prompts
Set playback options for voice dialing
Use a headset
Voice dialing troubleshooting
Improve voice recognition of numbers
Page
Camera and video camera
Change the default flash mode
Turn on low-light mode for videos
Camera and video camera options
Change the location for storing pictures or videos
Change the video size and format
Set picture size
Set picture quality
Apply a color effect to pictures
Camera and video camera troubleshooting
Cannot save pictures or videos
Flash dims or turns off
Some pictures that I take are blurry
Email messages
Email message basics
Open a message
Send an email message
Save a draft of a message
Blind carbon copy a contact
Attach a contact to a message
Set the importance level for a message
Forward a message
Delete a message
Delete multiple messages
Mark a message as opened or unopened
Email message folders
Sent messages
Click Email Settings
Stop a message from sending
Hide sent messages
Click Folder Redirection
Email message filters
About email message filters
Create an email message filter
Click Email Filters
Change an email message filter
Options for email message filters
Turn on an email message filter
Delete an email message filter
Forward email messages to your device when no filters apply
Change the order of email message filters
Email message forwarding
Stop forwarding email messages to your device
Block incoming messages
Click Firewall
Reset a blocked message counter
Message options
Check spelling automatically before sending email messages
Request delivery or read confirmation for email messages
Click Default Services Change the Messaging Cmime field
Add a signature
Set an out-of-office reply
Click Show Address
Click General Settings
Message list options
Delete the disclaimer from an email message
View more of the subject line for messages
Use one message list or multiple message lists
Set how long your device stores messages
About multiple message lists
Hide the new or unopened message indicator
Am not receiving messages
Message troubleshooting
Cannot send messages
Cannot file email messages
Some messages no longer appear on my device
Message or attachment is truncated
Some email message folders appear dimmed
Page
Page
PIN messages
PIN message basics
About PIN messages
Find your PIN
Set a high importance level for received PIN messages
Save a message
Sent messages
Message list options
Hide the new or unopened message indicator
Message shortcuts
Am not receiving messages
Page
Page
SMS text messages
SMS text message basics
About SMS text messages
Find your SMS phone number
Add a contact to an SMS text message
Click Add Recipient
Delete the history from an SMS text message
Click Remove History
Set the Disable AutoText field to Yes
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Set the Number of Previous Items field
Message list options
Use one message list or multiple message lists
Message shortcuts
Cannot send SMS text messages
Am not receiving SMS text messages
MMS messages
MMS message basics
Create a slide show in an MMS message
Attach Picture Attach Audio Attach Video
Forward an MMS message
MMS message attachments
Attach a media file to an MMS message
Attach a contact or appointment to an MMS message
Save a media file from an MMS message
Add an appointment to your calendar from an MMS message
Add a contact to your address book from an MMS message
Stop receiving MMS messages when roaming
Request delivery or read notification for an MMS message
Request delivery or read notification for all MMS messages
View the size of an MMS message before sending it
Message list options
About multiple message lists
Block MMS messages
Try performing the following actions
Cannot attach a file to an MMS message
Page
Typing
Typing basics
Cancel a text selection
Set the cursor speed
Turn on key tones
Set the trackball sensitivity
Type text using SureType technology
Type text using multi-tap
Switch typing input methods
Typing input methods
Switch typing input methods when typing
Spelling checker
About typing input languages
Change the typing input language
Change options for checking spelling
Add a word to the custom dictionary
Change a word in the custom dictionary
Click Custom Dictionary
Custom dictionary
AutoText
Delete all custom dictionary items
Stop adding items to the custom dictionary automatically
About AutoText
Undo an AutoText change
Change an AutoText entry
Delete an AutoText entry
Typing troubleshooting
Cannot type a password
SureType technology does not recognize a word
Cannot check spelling
Search
About search
Search for messages
Search criteria
View a list of saved searches
Change a saved search
Delete a saved search
Search for messages by contact or subject
107
108
Attachments
Attachment basics
View tracked changes in a document
View the table of contents in a document
Document attachments
Spreadsheet attachments
Media attachments
Presentation attachments
VCard contact attachments
Question mark appears on a slide
Attachment troubleshooting
Skipped content bar appears in a document
Prerequisites Wireless email reconciliation
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Synchronization
Prerequisites Wireless data synchronization
Synchronize organizer data over the wireless network
Change the Wireless Synchronization field to Yes
About synchronization conflicts
Prerequisites Wireless data restoration
Manage data synchronization conflicts
About backing up and restoring device data
Delete all device data
Synchronization troubleshooting
Click Purge Deleted Items
119
120
Browser
Browser basics
Switch browser views
View a thumbnail version of a web
Move to a section of a long web page quickly
Move through a web page line by line
Links, pictures, and web page addresses
Forward a link or picture from a web
Forward a web page address
View a full picture on a web
Zoom in to or out from a picture
Web page requests
Change the picture quality in the browser
Load pictures on a web
About saving web pages and web page requests
Bookmarks
Forward a bookmark
Delete a bookmark
Add a bookmark folder
File a bookmark
Web feeds
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
Change a web feed
Browser options
Set the default browser view
Set the web content type that the browser accepts
Change the number of times animated graphics repeat
Set the home
Set the default browser configuration
Set the character encoding for all web pages
Receive a prompt before running a script
Receive a prompt before closing the browser
Browser security
About TLS
About Wtls
Manage browser security
Add a trusted content server
Wtls options
Browser push
About browser push
Turn on browser push
Browser push options
MDS Hosts
Process Smsc
Smsc Hosts
Process IP
No browser is available on my device
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
138
Applications
Add an application
View properties for an application
Delete a third-party application
Application troubleshooting
Cannot add applications
Receive a media file using Bluetooth technology
Click Receive Using Bluetooth
Media
Media file management
Send As Email Send As MMS Send Using Bluetooth
Forward a media file
Delete a media file
Rename a media file
Songs, ring tones, videos, and voice notes
Move a media file
Change the amount of memory available for media files
View properties for a media file
Play a song or video on a web
Save a song or video from a web
Record a voice note
Shuffle songs
Switch applications during a song
Play the next or previous song in a category
Repeat a media file
Search for a media file
Amplify the volume for songs, ring tones, and videos
Keep backlighting on when you play a video
Playlists
Add a song or video to a playlist
Delete a song or video from a playlist
Change the order of songs or videos in a playlist
View a playlist
Delete a playlist
Pictures
View a picture
Add a picture folder
Save a picture
Rename a picture or picture folder
Delete a picture or picture folder
Move a picture
Download a Home screen background
Use a picture as the Home screen background
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures in a list
Media card options
Pan a picture
About media cards
About media card encryption
Turn on mass storage mode manually
Turn off the mass storage mode prompt
Turn off mass storage mode support
View the amount of available memory on a media card
Media troubleshooting
Turn off media card support
Cannot play a song or video on a web
Cannot open media files
My device does not recognize my media card
Maps
Map basics
Navigation
Map options
Maps troubleshooting
Keep backlighting on when you track your movement
Hide the tracking information at the bottom of a map
Diagonal lines appear on a map
GPS technology
About GPS technology
Turn on GPS technology
Get your GPS location
GPS technology troubleshooting
Cannot use GPS technology
Contacts
Contact basics
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
About custom ring tones
Mailing lists
About mailing lists
Create a mailing list
Change a mailing list
Click Delete Group
View a mailing list
Delete a mailing list
Categories
About categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Address lookup
Contact list options
Sort contacts or tasks
Set display options for contacts
Prevent duplicate names in your address book
Contact troubleshooting
Caller ID pictures are not appearing on my device
Calendar
Calendar basics
Switch days in Day view
Recurrence fields
Open an appointment or a meeting
Delete an appointment or a meeting
Meetings
Schedule a meeting
Respond to a meeting invitation
Click Invite Attendee
Calendar options
Change the default reminder time for calendar entries
Change the start and end time for days
Change the snooze time for reminders
View tasks in a calendar
Change how long your device stores calendar entries
Change the first day of the week
Hide free time in Agenda view
Switch calendars
Multiple calendars
View the number of calendar entries stored in a calendar
About multiple calendars
Calendar troubleshooting
Change the default calendar
Click Default Services
Change the calendar that reminds you of appointments
Cannot set some fields when scheduling appointments
178
Tasks
Task basics
Create a task
Change a task
Hide completed tasks
Forward a task or memo
Delete a task
Click Hide Completed
181
Task list options
View tasks in the calendar
183
184
Memos
Memo basics
Create a memo
Change a memo
Delete a memo
Memo list options
188
Alarm
About the alarm
Turn on the alarm
Silence the alarm
190
Convert a measurement
Calculator
Use the calculator
192
Bluetooth technology
Bluetooth technology basics
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Click Activate Bluetooth device
Click Transfer Address Book
Bluetooth technology options
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Restrict outgoing calls
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Set the LED Connection Indicator field to Off
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
Cannot pair with a Bluetooth enabled device
198
Date and time troubleshooting
Click Update Time
Date and time
Set the date and time
200
Notification profiles
Notification basics
Prevent notification during calls
Delete a notification profile
Set the same ring tone for all notification profiles
LED notification
Silence your device
View a list of saved ring tones
LED notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
Custom notification
About custom notification
Change the order of notification profile exceptions
Change a notification profile exception
Click Add Name
Add Name Change Name
Notification profile troubleshooting
Delete a notification profile exception
My device is vibrating more times than expected
Delete Name
207
208
Turn on invitation passwords
BlackBerry Messenger
Contacts
Respond to an invitation
Turn off invitation forwarding options
View a contacts information
Rename a contact
Add a group
Conversations
Move a contact to a group
Rename a group
Delete a group
Open a conversation
Add an emoticon
Send a file to a contact
Ping a contact
Availability
Click Set Alert
Receive notification when a contact becomes available
Available Unavailable
Display options
Display and keyboard
Backlighting
Set the display font
About organizing applications
Add an application folder
Move an application icon
Delete an application folder
Keyboard options
Hide an application icon
Themes
Display troubleshooting
Download a theme
My device screen turns off
My display changed
220
Language
Change the Use Input Method Shortcut field to No
Turn off the shortcut for switching typing input languages
Change the input options for SureType technology
Some characters do not appear correctly on my device
Language troubleshooting
Set display options for contacts
224
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Network connection indicators
Turn on wireless coverage notification
Turn off data service
Verify the status of network connections and services
Click Services Status
Wireless network coverage troubleshooting
Cannot connect to a wireless network
228
Power and battery
230
Security
Security basics
Password keeper
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Encryption
Set content protection strength
Protect your device data
About encryption keys
Generate an encryption key
Memory cleaning
About content compression
About memory cleaning
Turn on memory cleaning
Advanced security
Delete sensitive application data from the device memory
About security self-tests
Verify security software
Smart cards
Prerequisites Smart password entry
Turn off smart password entry
Switch smart password filters
Prerequisites Authentication certificates
Security troubleshooting
Cannot unlock my device using my smart card
Software tokens
About software tokens
Reset connection permissions for third-party applications
Click Reset Settings
Third-party application control
About permissions for third-party applications
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
244
BrickBreaker capsules
BrickBreaker
About BrickBreaker
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
Set the paddle speed
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
Click Send High Score
Click High Scores
248
Service books
About service books
Accept a service book
Delete a service book
250
Troubleshooting
252
253
254
255
256
257
258
259
260
261
262
Diagnostic reports
About diagnostic reports
Run a diagnostic report
View a diagnostic report
Delete a diagnostic report
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
Click Email Report or PIN Report
Mass storage mode
Glossary
Triple DES
Legal notice
504,773 101,501 506,865