User Guide
SWDT236101-236101-0816121356-001
Contents
Voice dialing
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About typing input methods
Type text using SureType technology
Switch typing input methods
BlackBerry basics
Set owner information
Switch applications
Turn on standby mode
Assign an application to a Convenience key
BlackBerry basics shortcuts
BlackBerry basics troubleshooting
Expand a folder
Collapse a folder
Page
Phone shortcuts
Shortcuts
Typing shortcuts
Camera and video camera shortcuts
Message shortcuts
Work with text
Insert symbols
Search shortcuts
Attachment shortcuts
On a web
Browser shortcuts
Media shortcuts
A presentation
Calendar shortcuts
Map shortcuts
Page
Phone basics
Phone
Make a call when the device is locked
Dial using numbers or letters
Switch applications during a call
Switch calls
About emergency calls
About Emergency Callback Mode
Emergency calls
Use a headset
Improve sound quality during a call
Volume
Adjust the volume
Change the default volume for calls
Voice dialing
Voice mail
Assign a speed dial number to a key
Change the voice mail access number
Make a call using speed dial
Speed dial
Caller ID
Conference calls
About call logs
Call logs
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
Delete call log notes
Add notes to a call log
Change call log notes
Forward a call log
Forward calls
Call forwarding
About call forwarding
Prerequisites Call forwarding
Delete a call forwarding phone number
Set the default country code and area code
Smart dialing
Change a call forwarding phone number
Prerequisites TTY support
TTY support
Set options for dialing extensions
About TTY support
Phone options
Multiple phone numbers
Click General Options Set the Auto End Calls field to Never
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click General Options
Click Last Call or Total Calls Click Clear Timer
Reset a call timer
About telecoil mode
Turn on telecoil mode
Cannot make or receive calls
Phone troubleshooting
Cannot make calls using a voice command
Cannot join a call
Cannot check my voice mail
Voice dialing
Set playback options for voice dialing
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Turn off voice prompts
Use a headset
Voice dialing troubleshooting
Improve voice recognition of numbers
Page
Camera and video camera
Change the location for storing pictures or videos
Change the default flash mode
Turn on low-light mode for videos
Camera and video camera options
Apply a color effect to pictures
Change the video size and format
Set picture size
Set picture quality
Some pictures that I take are blurry
Camera and video camera troubleshooting
Cannot save pictures or videos
Flash dims or turns off
Send an email message
Email messages
Email message basics
Open a message
Set the importance level for a message
Save a draft of a message
Blind carbon copy a contact
Attach a contact to a message
Mark a message as opened or unopened
Forward a message
Delete a message
Delete multiple messages
Sent messages
Email message folders
Click Folder Redirection
Click Email Settings
Stop a message from sending
Hide sent messages
Click Email Filters
Email message filters
About email message filters
Create an email message filter
Change an email message filter
Options for email message filters
Turn on an email message filter
Delete an email message filter
Forward email messages to your device when no filters apply
Change the order of email message filters
Click Firewall
Email message forwarding
Stop forwarding email messages to your device
Block incoming messages
Request delivery or read confirmation for email messages
Reset a blocked message counter
Message options
Check spelling automatically before sending email messages
Click Show Address
Click Default Services Change the Messaging Cmime field
Add a signature
Set an out-of-office reply
View more of the subject line for messages
Click General Settings
Message list options
Delete the disclaimer from an email message
Use one message list or multiple message lists
Set how long your device stores messages
About multiple message lists
Hide the new or unopened message indicator
Am not receiving messages
Message troubleshooting
Cannot send messages
Some email message folders appear dimmed
Cannot file email messages
Some messages no longer appear on my device
Message or attachment is truncated
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Page
Find your PIN
PIN messages
PIN message basics
About PIN messages
Set a high importance level for received PIN messages
Save a message
Sent messages
Message list options
Hide the new or unopened message indicator
Message shortcuts
Am not receiving messages
Page
Page
Find your SMS phone number
SMS text messages
SMS text message basics
About SMS text messages
Click Add Recipient
Add a contact to an SMS text message
Click Remove History
Delete the history from an SMS text message
Set the Number of Previous Items field
Set the Disable AutoText field to Yes
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Message list options
Use one message list or multiple message lists
Message shortcuts
Am not receiving SMS text messages
Cannot send SMS text messages
MMS message basics
MMS messages
Attach Picture Attach Audio Attach Video
Create a slide show in an MMS message
Forward an MMS message
Attach a media file to an MMS message
MMS message attachments
Add a contact to your address book from an MMS message
Attach a contact or appointment to an MMS message
Save a media file from an MMS message
Add an appointment to your calendar from an MMS message
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Request delivery or read notification for an MMS message
Request delivery or read notification for all MMS messages
Message list options
About multiple message lists
Block MMS messages
Try performing the following actions
Cannot attach a file to an MMS message
Page
Typing basics
Typing
Set the trackball sensitivity
Cancel a text selection
Set the cursor speed
Turn on key tones
Typing input methods
Type text using SureType technology
Type text using multi-tap
Switch typing input methods
Change the typing input language
Switch typing input methods when typing
Spelling checker
About typing input languages
Click Custom Dictionary
Change options for checking spelling
Add a word to the custom dictionary
Change a word in the custom dictionary
Custom dictionary
About AutoText
AutoText
Delete all custom dictionary items
Stop adding items to the custom dictionary automatically
Undo an AutoText change
Change an AutoText entry
Delete an AutoText entry
Cannot type a password
Typing troubleshooting
Cannot check spelling
SureType technology does not recognize a word
Search criteria
Search
About search
Search for messages
Search for messages by contact or subject
View a list of saved searches
Change a saved search
Delete a saved search
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Attachment basics
Attachments
View tracked changes in a document
View the table of contents in a document
Document attachments
Spreadsheet attachments
Presentation attachments
Media attachments
VCard contact attachments
Question mark appears on a slide
Attachment troubleshooting
Skipped content bar appears in a document
Synchronization
Prerequisites Wireless email reconciliation
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization conflicts
Prerequisites Wireless data synchronization
Synchronize organizer data over the wireless network
Change the Wireless Synchronization field to Yes
Delete all device data
Prerequisites Wireless data restoration
Manage data synchronization conflicts
About backing up and restoring device data
Click Purge Deleted Items
Synchronization troubleshooting
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120
Browser basics
Browser
Move through a web page line by line
Switch browser views
View a thumbnail version of a web
Move to a section of a long web page quickly
Links, pictures, and web page addresses
Zoom in to or out from a picture
Forward a link or picture from a web
Forward a web page address
View a full picture on a web
About saving web pages and web page requests
Web page requests
Change the picture quality in the browser
Load pictures on a web
Bookmarks
File a bookmark
Forward a bookmark
Delete a bookmark
Add a bookmark folder
Web feeds
Change a web feed
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
Browser options
Set the home
Set the default browser view
Set the web content type that the browser accepts
Change the number of times animated graphics repeat
Receive a prompt before closing the browser
Set the default browser configuration
Set the character encoding for all web pages
Receive a prompt before running a script
Manage browser security
Browser security
About TLS
About Wtls
Wtls options
Add a trusted content server
Browser push options
Browser push
About browser push
Turn on browser push
Process IP
MDS Hosts
Process Smsc
Smsc Hosts
No browser is available on my device
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
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Delete a third-party application
Applications
Add an application
View properties for an application
Cannot add applications
Application troubleshooting
Media file management
Receive a media file using Bluetooth technology
Click Receive Using Bluetooth
Media
Rename a media file
Send As Email Send As MMS Send Using Bluetooth
Forward a media file
Delete a media file
View properties for a media file
Songs, ring tones, videos, and voice notes
Move a media file
Change the amount of memory available for media files
Shuffle songs
Play a song or video on a web
Save a song or video from a web
Record a voice note
Search for a media file
Switch applications during a song
Play the next or previous song in a category
Repeat a media file
Add a song or video to a playlist
Amplify the volume for songs, ring tones, and videos
Keep backlighting on when you play a video
Playlists
Delete a playlist
Delete a song or video from a playlist
Change the order of songs or videos in a playlist
View a playlist
Save a picture
Pictures
View a picture
Add a picture folder
Download a Home screen background
Rename a picture or picture folder
Delete a picture or picture folder
Move a picture
View pictures in a list
Use a picture as the Home screen background
View pictures as a slide show
Change the number of seconds between slides in a slide show
About media card encryption
Media card options
Pan a picture
About media cards
View the amount of available memory on a media card
Turn on mass storage mode manually
Turn off the mass storage mode prompt
Turn off mass storage mode support
Cannot open media files
Media troubleshooting
Turn off media card support
Cannot play a song or video on a web
My device does not recognize my media card
Map basics
Maps
Navigation
Map options
Diagonal lines appear on a map
Maps troubleshooting
Keep backlighting on when you track your movement
Hide the tracking information at the bottom of a map
Get your GPS location
GPS technology
About GPS technology
Turn on GPS technology
Cannot use GPS technology
GPS technology troubleshooting
Contact basics
Contacts
About custom ring tones
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
Change a mailing list
Mailing lists
About mailing lists
Create a mailing list
Click Delete Group
View a mailing list
Delete a mailing list
Categorize a contact, task, or memo
Categories
About categories
Create a category for contacts, tasks, or memos
Address lookup
Prevent duplicate names in your address book
Contact list options
Sort contacts or tasks
Set display options for contacts
Caller ID pictures are not appearing on my device
Contact troubleshooting
Calendar basics
Calendar
Delete an appointment or a meeting
Switch days in Day view
Recurrence fields
Open an appointment or a meeting
Click Invite Attendee
Meetings
Schedule a meeting
Respond to a meeting invitation
Calendar options
View tasks in a calendar
Change the default reminder time for calendar entries
Change the start and end time for days
Change the snooze time for reminders
Change how long your device stores calendar entries
Change the first day of the week
Hide free time in Agenda view
About multiple calendars
Switch calendars
Multiple calendars
View the number of calendar entries stored in a calendar
Change the calendar that reminds you of appointments
Calendar troubleshooting
Change the default calendar
Click Default Services
Cannot set some fields when scheduling appointments
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Change a task
Tasks
Task basics
Create a task
Click Hide Completed
Hide completed tasks
Forward a task or memo
Delete a task
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View tasks in the calendar
Task list options
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Change a memo
Memos
Memo basics
Create a memo
Delete a memo
Memo list options
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Silence the alarm
Alarm
About the alarm
Turn on the alarm
190
Convert a measurement
Calculator
Use the calculator
192
Bluetooth technology basics
Bluetooth technology
Click Transfer Address Book
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Click Activate Bluetooth device
Restrict outgoing calls
Bluetooth technology options
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Set the LED Connection Indicator field to Off
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Cannot pair with a Bluetooth enabled device
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
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Set the date and time
Date and time troubleshooting
Click Update Time
Date and time
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Notification basics
Notification profiles
Prevent notification during calls
Delete a notification profile
Set the same ring tone for all notification profiles
LED notification
LED notification
Silence your device
View a list of saved ring tones
About custom notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
Custom notification
Add Name Change Name
Change the order of notification profile exceptions
Change a notification profile exception
Click Add Name
Delete Name
Notification profile troubleshooting
Delete a notification profile exception
My device is vibrating more times than expected
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Respond to an invitation
Turn on invitation passwords
BlackBerry Messenger
Contacts
Add a group
Turn off invitation forwarding options
View a contacts information
Rename a contact
Delete a group
Conversations
Move a contact to a group
Rename a group
Ping a contact
Open a conversation
Add an emoticon
Send a file to a contact
Availability
Click Set Alert
Receive notification when a contact becomes available
Available Unavailable
Display options
Display and keyboard
Backlighting
Move an application icon
Set the display font
About organizing applications
Add an application folder
Delete an application folder
Keyboard options
Hide an application icon
Themes
My display changed
Display troubleshooting
Download a theme
My device screen turns off
220
Language
Change the Use Input Method Shortcut field to No
Turn off the shortcut for switching typing input languages
Change the input options for SureType technology
Some characters do not appear correctly on my device
Language troubleshooting
Set display options for contacts
224
Network connection indicators
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Click Services Status
Turn on wireless coverage notification
Turn off data service
Verify the status of network connections and services
Cannot connect to a wireless network
Wireless network coverage troubleshooting
228
Power and battery
230
Security basics
Security
Password keeper
Delete a password from the password keeper
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Encryption
Generate an encryption key
Set content protection strength
Protect your device data
About encryption keys
Turn on memory cleaning
Memory cleaning
About content compression
About memory cleaning
Verify security software
Advanced security
Delete sensitive application data from the device memory
About security self-tests
Smart cards
Prerequisites Authentication certificates
Prerequisites Smart password entry
Turn off smart password entry
Switch smart password filters
About software tokens
Security troubleshooting
Cannot unlock my device using my smart card
Software tokens
About permissions for third-party applications
Reset connection permissions for third-party applications
Click Reset Settings
Third-party application control
Interaction permissions for third-party applications
Connection permissions for third-party applications
Data permissions for third-party applications
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BrickBreaker capsules
BrickBreaker
About BrickBreaker
Set the paddle speed
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
Click High Scores
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
Click Send High Score
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Delete a service book
Service books
About service books
Accept a service book
250
Troubleshooting
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260
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View a diagnostic report
Diagnostic reports
About diagnostic reports
Run a diagnostic report
Click Email Report or PIN Report
Delete a diagnostic report
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
Glossary
Mass storage mode
Triple DES
Legal notice
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