Message troubleshooting

I cannot send SMS text messages

Try performing the following actions:

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

Verify that your wireless service plan includes this service.

I am not receiving SMS text messages

Try performing the following actions:

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

Verify that your wireless service plan includes this service.

Some messages no longer appear on my device

If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.

A message or attachment is truncated

Try performing the following actions:

Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

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Blackberry 8130 manual Cannot send SMS text messages, Am not receiving SMS text messages