User Guide
SWDT236101-236101-0816121356-001
Contents
Voice dialing
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BlackBerry basics
Type text using SureType technology
Switch typing input methods
About typing input methods
Assign an application to a Convenience key
Switch applications
Turn on standby mode
Set owner information
Collapse a folder
BlackBerry basics troubleshooting
Expand a folder
BlackBerry basics shortcuts
Page
Shortcuts
Phone shortcuts
Camera and video camera shortcuts
Message shortcuts
Typing shortcuts
Attachment shortcuts
Insert symbols
Search shortcuts
Work with text
A presentation
Browser shortcuts
Media shortcuts
On a web
Map shortcuts
Calendar shortcuts
Page
Phone
Phone basics
Switch calls
Dial using numbers or letters
Switch applications during a call
Make a call when the device is locked
Use a headset
About Emergency Callback Mode
Emergency calls
About emergency calls
Change the default volume for calls
Volume
Adjust the volume
Improve sound quality during a call
Voice dialing
Voice mail
Speed dial
Change the voice mail access number
Make a call using speed dial
Assign a speed dial number to a key
Conference calls
Caller ID
Delete the caller ID picture for a contact
Call logs
Change the caller ID picture for a contact
About call logs
Forward a call log
Add notes to a call log
Change call log notes
Delete call log notes
Prerequisites Call forwarding
Call forwarding
About call forwarding
Forward calls
Change a call forwarding phone number
Set the default country code and area code
Smart dialing
Delete a call forwarding phone number
About TTY support
TTY support
Set options for dialing extensions
Prerequisites TTY support
Multiple phone numbers
Phone options
Click General Options
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click General Options Set the Auto End Calls field to Never
Turn on telecoil mode
Reset a call timer
About telecoil mode
Click Last Call or Total Calls Click Clear Timer
Phone troubleshooting
Cannot make calls using a voice command
Cannot make or receive calls
Cannot check my voice mail
Cannot join a call
Voice dialing
Turn off voice prompts
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Set playback options for voice dialing
Voice dialing troubleshooting
Improve voice recognition of numbers
Use a headset
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Camera and video camera
Camera and video camera options
Change the default flash mode
Turn on low-light mode for videos
Change the location for storing pictures or videos
Set picture quality
Change the video size and format
Set picture size
Apply a color effect to pictures
Flash dims or turns off
Camera and video camera troubleshooting
Cannot save pictures or videos
Some pictures that I take are blurry
Open a message
Email messages
Email message basics
Send an email message
Attach a contact to a message
Save a draft of a message
Blind carbon copy a contact
Set the importance level for a message
Delete multiple messages
Forward a message
Delete a message
Mark a message as opened or unopened
Email message folders
Sent messages
Hide sent messages
Click Email Settings
Stop a message from sending
Click Folder Redirection
Create an email message filter
Email message filters
About email message filters
Click Email Filters
Options for email message filters
Turn on an email message filter
Change an email message filter
Forward email messages to your device when no filters apply
Change the order of email message filters
Delete an email message filter
Block incoming messages
Email message forwarding
Stop forwarding email messages to your device
Click Firewall
Check spelling automatically before sending email messages
Reset a blocked message counter
Message options
Request delivery or read confirmation for email messages
Set an out-of-office reply
Click Default Services Change the Messaging Cmime field
Add a signature
Click Show Address
Delete the disclaimer from an email message
Click General Settings
Message list options
View more of the subject line for messages
Set how long your device stores messages
About multiple message lists
Use one message list or multiple message lists
Hide the new or unopened message indicator
Message troubleshooting
Cannot send messages
Am not receiving messages
Message or attachment is truncated
Cannot file email messages
Some messages no longer appear on my device
Some email message folders appear dimmed
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Page
About PIN messages
PIN messages
PIN message basics
Find your PIN
Set a high importance level for received PIN messages
Save a message
Sent messages
Message list options
Hide the new or unopened message indicator
Message shortcuts
Am not receiving messages
Page
Page
About SMS text messages
SMS text messages
SMS text message basics
Find your SMS phone number
Add a contact to an SMS text message
Click Add Recipient
Delete the history from an SMS text message
Click Remove History
View more of the history in SMS text messages
Set the Disable AutoText field to Yes
Turn off AutoText for SMS text messages
Set the Number of Previous Items field
Message list options
Use one message list or multiple message lists
Message shortcuts
Cannot send SMS text messages
Am not receiving SMS text messages
MMS messages
MMS message basics
Create a slide show in an MMS message
Attach Picture Attach Audio Attach Video
Forward an MMS message
MMS message attachments
Attach a media file to an MMS message
Add an appointment to your calendar from an MMS message
Attach a contact or appointment to an MMS message
Save a media file from an MMS message
Add a contact to your address book from an MMS message
Request delivery or read notification for all MMS messages
Stop receiving MMS messages when roaming
Request delivery or read notification for an MMS message
View the size of an MMS message before sending it
Message list options
About multiple message lists
Block MMS messages
Try performing the following actions
Cannot attach a file to an MMS message
Page
Typing
Typing basics
Turn on key tones
Cancel a text selection
Set the cursor speed
Set the trackball sensitivity
Switch typing input methods
Type text using SureType technology
Type text using multi-tap
Typing input methods
About typing input languages
Switch typing input methods when typing
Spelling checker
Change the typing input language
Change a word in the custom dictionary
Change options for checking spelling
Add a word to the custom dictionary
Click Custom Dictionary
Custom dictionary
Stop adding items to the custom dictionary automatically
AutoText
Delete all custom dictionary items
About AutoText
Change an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Typing troubleshooting
Cannot type a password
SureType technology does not recognize a word
Cannot check spelling
Search for messages
Search
About search
Search criteria
Delete a saved search
View a list of saved searches
Change a saved search
Search for messages by contact or subject
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Attachments
Attachment basics
View the table of contents in a document
Document attachments
View tracked changes in a document
Spreadsheet attachments
Media attachments
Presentation attachments
VCard contact attachments
Attachment troubleshooting
Skipped content bar appears in a document
Question mark appears on a slide
Delete email messages over the wireless network
Prerequisites Wireless email reconciliation
Reconcile email messages over the wireless network
Synchronization
Change the Wireless Synchronization field to Yes
Prerequisites Wireless data synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
About backing up and restoring device data
Prerequisites Wireless data restoration
Manage data synchronization conflicts
Delete all device data
Synchronization troubleshooting
Click Purge Deleted Items
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Browser
Browser basics
Move to a section of a long web page quickly
Switch browser views
View a thumbnail version of a web
Move through a web page line by line
Links, pictures, and web page addresses
View a full picture on a web
Forward a link or picture from a web
Forward a web page address
Zoom in to or out from a picture
Load pictures on a web
Web page requests
Change the picture quality in the browser
About saving web pages and web page requests
Bookmarks
Add a bookmark folder
Forward a bookmark
Delete a bookmark
File a bookmark
Web feeds
Mark a web feed title as opened or unopened
View web feed content
Listen to web feed content
Change a web feed
Browser options
Change the number of times animated graphics repeat
Set the default browser view
Set the web content type that the browser accepts
Set the home
Receive a prompt before running a script
Set the default browser configuration
Set the character encoding for all web pages
Receive a prompt before closing the browser
About Wtls
Browser security
About TLS
Manage browser security
Add a trusted content server
Wtls options
Turn on browser push
Browser push
About browser push
Browser push options
Smsc Hosts
MDS Hosts
Process Smsc
Process IP
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
No browser is available on my device
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View properties for an application
Applications
Add an application
Delete a third-party application
Application troubleshooting
Cannot add applications
Media
Receive a media file using Bluetooth technology
Click Receive Using Bluetooth
Media file management
Delete a media file
Send As Email Send As MMS Send Using Bluetooth
Forward a media file
Rename a media file
Change the amount of memory available for media files
Songs, ring tones, videos, and voice notes
Move a media file
View properties for a media file
Record a voice note
Play a song or video on a web
Save a song or video from a web
Shuffle songs
Repeat a media file
Switch applications during a song
Play the next or previous song in a category
Search for a media file
Playlists
Amplify the volume for songs, ring tones, and videos
Keep backlighting on when you play a video
Add a song or video to a playlist
View a playlist
Delete a song or video from a playlist
Change the order of songs or videos in a playlist
Delete a playlist
Add a picture folder
Pictures
View a picture
Save a picture
Move a picture
Rename a picture or picture folder
Delete a picture or picture folder
Download a Home screen background
Change the number of seconds between slides in a slide show
Use a picture as the Home screen background
View pictures as a slide show
View pictures in a list
About media cards
Media card options
Pan a picture
About media card encryption
Turn off mass storage mode support
Turn on mass storage mode manually
Turn off the mass storage mode prompt
View the amount of available memory on a media card
Cannot play a song or video on a web
Media troubleshooting
Turn off media card support
Cannot open media files
My device does not recognize my media card
Maps
Map basics
Navigation
Map options
Hide the tracking information at the bottom of a map
Maps troubleshooting
Keep backlighting on when you track your movement
Diagonal lines appear on a map
Turn on GPS technology
GPS technology
About GPS technology
Get your GPS location
GPS technology troubleshooting
Cannot use GPS technology
Contacts
Contact basics
Add a pause or a wait to a phone number
Delete a contact
About pauses and waits
About custom ring tones
Create a mailing list
Mailing lists
About mailing lists
Change a mailing list
View a mailing list
Delete a mailing list
Click Delete Group
Create a category for contacts, tasks, or memos
Categories
About categories
Categorize a contact, task, or memo
Address lookup
Set display options for contacts
Contact list options
Sort contacts or tasks
Prevent duplicate names in your address book
Contact troubleshooting
Caller ID pictures are not appearing on my device
Calendar
Calendar basics
Open an appointment or a meeting
Switch days in Day view
Recurrence fields
Delete an appointment or a meeting
Respond to a meeting invitation
Meetings
Schedule a meeting
Click Invite Attendee
Calendar options
Change the snooze time for reminders
Change the default reminder time for calendar entries
Change the start and end time for days
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
Change how long your device stores calendar entries
View the number of calendar entries stored in a calendar
Switch calendars
Multiple calendars
About multiple calendars
Click Default Services
Calendar troubleshooting
Change the default calendar
Change the calendar that reminds you of appointments
Cannot set some fields when scheduling appointments
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Create a task
Tasks
Task basics
Change a task
Delete a task
Hide completed tasks
Forward a task or memo
Click Hide Completed
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Task list options
View tasks in the calendar
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Create a memo
Memos
Memo basics
Change a memo
Delete a memo
Memo list options
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Turn on the alarm
Alarm
About the alarm
Silence the alarm
190
Calculator
Use the calculator
Convert a measurement
192
Bluetooth technology
Bluetooth technology basics
Click Activate Bluetooth device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Click Transfer Address Book
Delete a paired Bluetooth enabled device
Bluetooth technology options
Rename a paired Bluetooth enabled device
Restrict outgoing calls
Turn off the prompt that appears when connecting or pairing
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Set the LED Connection Indicator field to Off
My list of paired Bluetooth enabled devices does not appear
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
Cannot pair with a Bluetooth enabled device
198
Date and time
Date and time troubleshooting
Click Update Time
Set the date and time
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Notification profiles
Notification basics
Delete a notification profile
Set the same ring tone for all notification profiles
Prevent notification during calls
View a list of saved ring tones
LED notification
Silence your device
LED notification
Custom notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
About custom notification
Click Add Name
Change the order of notification profile exceptions
Change a notification profile exception
Add Name Change Name
My device is vibrating more times than expected
Notification profile troubleshooting
Delete a notification profile exception
Delete Name
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Contacts
Turn on invitation passwords
BlackBerry Messenger
Respond to an invitation
Rename a contact
Turn off invitation forwarding options
View a contacts information
Add a group
Rename a group
Conversations
Move a contact to a group
Delete a group
Send a file to a contact
Open a conversation
Add an emoticon
Ping a contact
Availability
Receive notification when a contact becomes available
Available Unavailable
Click Set Alert
Display and keyboard
Backlighting
Display options
Add an application folder
Set the display font
About organizing applications
Move an application icon
Keyboard options
Hide an application icon
Delete an application folder
Themes
My device screen turns off
Display troubleshooting
Download a theme
My display changed
220
Language
Turn off the shortcut for switching typing input languages
Change the input options for SureType technology
Change the Use Input Method Shortcut field to No
Language troubleshooting
Set display options for contacts
Some characters do not appear correctly on my device
224
Turn off a wireless connection
Wireless network coverage
Find information about wireless coverage indicators
Network connection indicators
Verify the status of network connections and services
Turn on wireless coverage notification
Turn off data service
Click Services Status
Wireless network coverage troubleshooting
Cannot connect to a wireless network
228
Power and battery
230
Security
Security basics
Password keeper
Hide passwords in the password keeper
View a password in the password keeper
Change a password in the password keeper
Delete a password from the password keeper
Encryption
About encryption keys
Set content protection strength
Protect your device data
Generate an encryption key
About memory cleaning
Memory cleaning
About content compression
Turn on memory cleaning
About security self-tests
Advanced security
Delete sensitive application data from the device memory
Verify security software
Smart cards
Switch smart password filters
Prerequisites Smart password entry
Turn off smart password entry
Prerequisites Authentication certificates
Software tokens
Security troubleshooting
Cannot unlock my device using my smart card
About software tokens
Third-party application control
Reset connection permissions for third-party applications
Click Reset Settings
About permissions for third-party applications
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
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BrickBreaker
About BrickBreaker
BrickBreaker capsules
Play BrickBreaker
Adjust the volume
BrickBreaker scoring
Set the paddle speed
Click Send High Score
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
Click High Scores
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Accept a service book
Service books
About service books
Delete a service book
250
Troubleshooting
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260
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Run a diagnostic report
Diagnostic reports
About diagnostic reports
View a diagnostic report
Cannot run or submit a diagnostic report
Delete a diagnostic report
Set a default recipient for diagnostic reports
Click Email Report or PIN Report
Mass storage mode
Glossary
Triple DES
Legal notice
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