Troubleshooting Messages, Cannot send messages

User Guide

Messages

Move to the bottom of a message inbox	Press 8
Move to the next date	Press 6
Move to the previous date	Press 4
Move to the next unopened item	Press 5

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in an attachment	Press Q
In a spreadsheet

Move to a specific cell	Press ?
View the content of a cell	Press the Space key
Switch worksheets	Press the period (.) key. Highlight a worksheet. Press the Enter
	key.
In a presentation

Switch presentation views	Press @
Move to the next slide when viewing a presentation in slide	Press 6
view
Move to the previous slide when viewing a presentation in	Press 4
slide view

Troubleshooting: Messages

I cannot send messages

Try the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact.

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Blackberry 9100, 9105 manual Troubleshooting Messages, Cannot send messages

Contents

BlackBerry Pearl Series SWDT643442-941426-0202043328-001 Contents 119 151 188 207 223 256 306 314 Change your ring tone, notifiers, or reminders Set up an email addressQuick Help Top BlackBerry Desktop Software Find or hide an application iconAbout adding applications BlackBerry App World Type File format Add or change your signatureUse a picture as your device wallpaper Supported audio and video file formats Reconcile email over the wireless network Open, close, or switch between tabsVideo Important keys Getting to know your smartphone Select commands using pop-up menus Key Mark as Favorite Switch to the Favorites , Media , Downloads , and FrequentTips Doing things quickly Applications Status indicators Key Mark Prior Tips Managing indicatorsPhone Key Mark Opened Security Security Status Information View IT Policy Feature availability Tips Finding apps Tips It from the Messages icon, click the icon Device Auto On/Off Tips Extending battery lifeDisplay Screen Display Tips Freeing and conserving storage space Security Encryption Security PasswordTips Keeping your information safe Key Options Message Display and Actions Tips Updating your software Visit the Setup applicationAutomatically Update your BlackBerry Desktop Software Make it yours Move an application icon Switch themesYour Home screen Use a picture as your device wallpaper Add a shortcut to your Home screen or Favorites view Change what happens when you type on the Home screenAdd a message that appears when your device is locked Find or hide an application icon About adding applications Get apps, music, ring tones, pictures, and videos Calls and sound profiles Change the default volume for callsFrom the Home screen, press the key Change your ring tone, notifiers, or reminders Set up speed dial for a contactAdd a contact alert Set the trackpad sensitivity Typing and trackpadAdd a contact picture for caller ID Set the cursor speed Find more information Tones ShortcutsPhone shortcuts Key Phone Ring Move around your message inbox Message shortcutsA message Your message inbox A spreadsheet File and attachment shortcutsA presentation Shortcuts for SureType technology Typing shortcutsCommon typing shortcuts Work with text Shortcuts for multi-tap Insert symbols Audio and video files Media shortcutsPictures Camera and video camera On a web Browser shortcutsMove around a web Close the browser Press and hold Key Calendar shortcuts By a space Search shortcuts Map shortcuts Troubleshooting ShortcutsCannot use a shortcut Make a call PhonePhone basics Find your phone number Mute a call Answer a second callPlace a call on hold Dial an extension Dial using numbers or lettersSwitch applications during a call Turn on the speakerphone Make an emergency call About using a headsetAbout emergency calls and Emergency Callback Mode Emergency calls Improve sound quality during a call VolumeAdjust the volume Change the default volume for calls Check your voice mail About your voice mail greeting and voice mail passwordChange the voice mail access number and password Voice mail Change the contact that is assigned to a speed dial key Set up speed dial for a contactSpeed dial Call waiting, call forwarding, and call blocking About call blocking About call forwardingForward calls Add, change, or delete a call forwarding number About fixed dialing Change the call blocking passwordFixed dialing and smart dialing Block calls Press the key Options FDN Phone List Set the default country code and area codeAdd, change, or delete a contact in your fixed dialing list About smart dialing Make a conference call Conference callsSet options for dialing extensions About conference calls Call logs View call logs in the Messages application Send a call logDelete call logs Add, change, or delete call log notes Multiple phone numbers Switch the active phone numberAbout multiple phone numbers Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make callsPhone options Turn on dialing from the Lock screen About TTY support Reset a call timerPress the key Status Last Call or Total Calls Clear Timer Change how you answer or end calls with the holster Change your ring tone From the Home screen, press Key. Press My phone number appears as Unknown in the Phone application Troubleshooting PhoneClick Device Advanced System Settings SIM Card Cannot make or receive calls Cannot change the number of times that my device rings Cannot make calls using a voice commandSome features are not available on my device Cannot check my voice mail Related topics Feature availability Perform an action using a voice command Voice commandsAvailable voice commands Change the options for voice prompts Change the language for voice commandsTurn off choice lists for voice commands Cancel Improve voice recognition Troubleshooting Voice dialing Resend a message MessagesComposing and sending email Send an email Save a draft of a message When you are composing a message, press the key Save DraftReply to or forward an email or PIN message Check spelling Delete the original text from a reply message Attach a contact to a messageAdd or change your signature Delete the disclaimer from an email Viewing and replying to email Delete messages View an address instead of a display nameMark a message as opened or unopened Save a message Press the key Options Message Display and Actions Add, change, or remove a flagChange how a message inbox displays messages Group email by subject Select the Hide Sent Messages check box Press the key Save Hide sent messages from the message inboxHide messages from the Messages application Filing email Select the Hide Filed Messages check box Press the key Save Press the key File Highlight a folder Turn on or turn off read receipts Email optionsSet an out-of-office reply Change options for your personal email account Clear the Download Images Automatically check box Hide the new or unopened message indicatorStop loading pictures in Html email messages Receive only the first section of long email messages Clear the Confirm Delete check box Press the key Save Stop displaying recent contacts in email address fieldsView call logs in the Messages application Storing and forwarding email Clear the Send Email to Handheld check box Email filtersAbout email filters Clear the Save Copy In Sent Folder check box Create an email filter based on a contact or subject Create an email filterOptions for email filters Change, prioritize, or delete an email filter Turn on an email filter Change the Delete On field to Mailbox & Handheld Reconcile email over the wireless networkSynchronizing email About synchronization Manage email reconciliation conflicts About synchronization conflictsPress the key Purge Deleted Items Composing and sending PIN messages PIN messagesAbout PIN messages Find your PIN Set an importance level for received PIN messages Select the Display PIN Messages in Red check box Viewing and replying to PIN messagesCreate a link for a PIN View filed messages Set how long your device stores messages PIN message options About text messages Text messages Send a text message Composing and sending text messagesPress the key Compose Text Message Set the importance level for text messages that you send Set whether pressing the Enter key sends text messagesForward a text message Attach a file to a text message Delete the history from a text message Viewing and replying to text messages Change how your text messages look Save a media file from a text messageSave a vCard contact attachment from a message Add an appointment to your calendar from a text message Store text messages on your SIM card Stop receiving text messages when roamingOptions for text messages Block text messages Turn off AutoText for text messages Set a wireless network type for sending text messages About cell broadcasting Cell broadcastingTurn on cell broadcasting Rename a cell broadcast channel Security options for messagesBlock incoming messages Stop receiving messages from a cell broadcast channel Add Email Address Add Phone Number Add PIN Reset a blocked message counterPress the key Reset Count or Reset All Counts Add a contact to your allowed sender list Save a file or an attachment AttachmentsAbout files and attachments Open a file or an attachment View properties for a file Send a file as an attachmentOpen a link in a file or an attachment Set font options for a file or an attachment About vCard contact attachments MIME-protected messagesVCard contact attachments MIME-protected message basics Download the certificate used to sign or encrypt a message Sign or encrypt a messageEncrypt a message with a pass phrase Attach a certificate to a message MIME-protected message status Change your signing or encryption certificate Encryption status indicatorsIndicator Description MIME-protected message options About message classifications Change the default signing and encryption optionChange the default message classification Click Device Advanced System Settings Default Services Click Security S/MIME Change the Message Viewer Icons field Change the size of S/MIME indicators in messages Prerequisites IBM Lotus Notes native encryption MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages Encrypt a PGP protected message with a pass phrase Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages PGP protected message basics Add a PGP key from a message Attachment indicators in PGP protected messagesAttach a PGP key to a message Download the PGP key used to sign or encrypt a message PGP protected message status Digital signature indicators for PGP protected messagesView the PGP key used to sign or encrypt a message Click Security PGP Change the Default Key field Press the key SavePGP protected message options Change your signing and encryption key 110 Change the size of PGP indicators in messagesChange the encryption algorithms for PGP protected messages Click Security PGP Change the Message Viewer Icons field Troubleshooting PGP protected messages Move to the top of a message inbox Press 112 Cannot send messages Troubleshooting Messages 114 Am not receiving messages Am not receiving text messages Am not receiving email from personal folders on my computerCannot file email Cannot send text messages 116 Html email messages do not appear correctlySome email folders appear dimmed Email filters are not working correctly Cannot attach a file to a text message Cannot turn on cell broadcasting117 Question mark appears on a slide Skipped content bar appears in a document118 File basics Files Save a file from your organizations network to your device Search for a file that is saved on your device120 Move, rename, or delete a file Managing files and attachments Move around a spreadsheet View the table of contents in a documentView the content of a cell View tracked changes in a document Set display options for a spreadsheet Switch presentation viewsSwitch slides Change the size of a column Save a slide Troubleshooting Attachments Question mark appears on a slide Shuffle or repeat songs MediaMusic Play a media file Change the order of songs in a playlist PlaylistsCreate a standard or an automatic playlist Add the song that is playing to a playlist Improve sound quality for media files Amplify the volume using the audio boost featureRename or delete a playlist View properties for a media file Change the Close Media Player When Inactive fieldPodcasts Rename, move, copy, or delete an audio file or a video file Adjust the volume Clear the Turn Off Auto Backlighting check box Keep backlighting on when you play a videoVideos Display closed captions in videos Video camera Change the location for storing videos that you take Record a videoTurn on video lighting Change the video size and format Take a picture Change the flash setting for pictures that you takeChange the camera scene mode Camera Change the review duration of the pictures that you take Change the autofocus settingGeotag pictures that you take Turn off digital zoom for the camera Zoom, pan, or rotate a picture Change the Warn when pictures remaining drops to fieldPictures Change the location for storing pictures that you take Create a picture folder View pictures as a slide showChange the number of seconds between slides in a slide show View pictures in list view or thumbnail view Click Import Pictures Voice notesFind a picture that you took with the camera Record a voice note Ring tones 140 Storage and media cards Media storage Turn on encryption Turn off media card supportAbout compression About file encryption 143 Picture foldersCreate a picture folder Import pictures to the Pictures application 144 Transferring and downloading media filesAbout transferring and synchronizing media files Find a picture that you took with the camera Send a media file Receive a media file using Bluetooth technology145 Supported audio and video file formats Zoom Press 147 Flash dims or turns off Troubleshooting MediaMy device is not using the correct ring tone or wallpaper Some pictures that I take are blurry Try one of the following actions 149 Cannot save media filesCannot open media files My device does not recognize my media card Media player screen closes Cannot find podcasts150 151 Ring tones, sounds, and alertsAbout ring tones, sounds, and alerts Change your ring tone, notifiers, or reminders Add a contact alert Add a custom profileSilence your device Flashing LED color Description Change alarm notification optionsFlashing LED Turn on event sounds My device is ringing or vibrating more times than expected Troubleshooting Ring tones, sounds, and alertsSelect the Event Sounds check box Press the key Save Browser basics BrowserBrowsing web pages Return to the home Move back or forward a webRefresh a web View a list of web pages that you visited recently Viewing pictures and playing media files Viewing, copying, and forwarding addresses Change or delete a bookmark for a web Browser bookmarksAbout bookmarks for web pages Add a bookmark for a web About RSS feeds RSS feedsFile a bookmark for a web Add, rename, or delete a bookmark folder for web pages Stop blocking pop-ups on web pages Browser optionsChange your home page or start Turn off JavaScript support Delete browsing information Web Content section, change the Default text encoding fieldChange the font size for text on web pages Set the character encoding for all web pages About TLS Browser securityTurn off cookies in the browser Turn on geolocation in the browser Weak Add a trusted content serverClick Security Advanced Security Settings TLS Manage browser security About browser push Browser pushBrowser push options Clear the Enable Push check box Press the key Save Click Device Advanced System Settings Browser PushTurn off browser push 166 Troubleshooting BrowserNo browser is available on my device Cannot play a song or video on a web 167 Cannot open a new tab Go to a specific date in the calendar Switch calendar viewsCalendar Calendar basics 169 Set an alarm in the calendarSwitch calendars Meetings Check availability of meeting participants Delete an appointment, meeting, or alarmView your calendar when responding to a meeting Respond to a meeting invitation Send an email message to all meeting participants Conference call meetingsForward a meeting invitation Delegate a meeting invitation Example Create a conference call meeting from your deviceCreate a conference call meeting from your computer Enter a conference call meeting About synchronization Synchronize organizer data over the wireless networkSynchronizing calendar Save your conference call information About synchronization conflicts About backing up and restoring device data174 Change options for reminders Calendar optionsManage data synchronization conflicts Change how the calendar is displayed Change the Calendar Cical field Press the key Save Change the default calendarChange how long your device stores calendar entries Show tasks in the calendar Cannot set some fields when scheduling appointments Troubleshooting CalendarCannot schedule appointments that span multiple days 178 Cannot enter a conference call with the Join Now option Create a custom contact field ContactsContact basics Add a contact Add a contact picture for caller ID Customizing contactsChange or delete a contact Search for a contact in your organizations address book Create a category for contacts, tasks, or memos Change or delete a contact pictureAbout categories Categorize a contact, task, or memo 182 Synchronizing contacts 183 Create a personal distribution list Personal distribution listsChange or delete a personal distribution list About multiple contact lists Change the default contact listMultiple contact lists Contact list options Troubleshooting Contacts 187 Press the key Save 188 ClockSet the date and time Change the clock face Silence the alarm Turn on the alarmDisplay a second time zone on the clock Use the stopwatch Turn on bedside clock modeSet options for bedside clock mode Use the timer 191 Change timer notification optionsTroubleshooting Clock Time on my device is incorrect Change or delete a task or memo Tasks and memosCreate a task or memo Send a task or memo Show tasks in the calendar Hide completed tasksSynchronizing tasks and memos Synchronize organizer data over the wireless network Categorize a contact, task, or memo About categoriesCreate a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing basics Typing SureType technology and multi-tap input methods Switch typing input methods when you are typingTyping input methods Change your typing style 199 Type text using SureType technologyType text using multi-tap Find more information about typing in other languages Turn off trackpad sounds Change the default currency symbolTyping options Turn on key tones Change options for checking spelling Spelling checkerSet the cursor speed Check spelling Stop adding items to the custom dictionary automatically Custom dictionaryAbout the custom dictionary Add, change, or delete a word in the custom dictionary Change or delete an AutoText entry AutoTextAbout AutoText Create an AutoText entry Typing shortcuts Lock, press the Shift key again Click a symbol in the list that appears SureType technology does not recognize a word Troubleshooting TypingCannot type a password Verify that you are using the multi-tap input method Set the cursor speed Change the default currency symbolKeyboard Assign an application to a Convenience key Turn off trackpad sounds Troubleshooting KeyboardNo application opens when I press a Convenience key Set the trackpad sensitivity Add a display language LanguageAbout typing input languages Change the language Some characters do not appear correctly on my device Troubleshooting Language Change the display font Screen displaySet options for backlighting Use a picture as your device wallpaper Move an application icon Organizing applications on the Home screenAbout organizing application icons Add, change, or delete a folder on the Home screen Themes Add a message that appears when your device is lockedTurn on flashing LED notification for wireless coverage Use grayscale or reverse contrast for the screen display Screen turns off Troubleshooting DisplaySwitch themes My display changed Turn on GPS technology Click Device Location SettingsGPS technology About GPS technology Prevent others from tracking your location Get your GPS locationTurn off location aiding Cannot use GPS technology Troubleshooting GPS technology Map basics Maps Repeat to specify an ending location Pan a mapZoom in to or out from a map View a list of points of interest near a location Rename a bookmark for a location or route View contact information for a point of interestClear a map Add a bookmark for a location or route Set the GPS receiver that you use to track your movement Keep backlighting on when you track your movementChange the Backlight Timeout When field Map options 222 Troubleshooting Maps About multitasking Applications223 About adding applications Press the key Send 225 Require your device password before adding an applicationAbout social networking applications About instant messaging applications View the size of an application database Troubleshooting ApplicationsDelete an application View properties for an application About updating the BlackBerry Device Software Over the wireless networkFrom a web site Using the BlackBerry Desktop Software BlackBerry Device Software Click Check for Updates Update the BlackBerry Device Software from a web siteClick Next Finish Troubleshooting BlackBerry Device Software Manage Connections basics Check what wireless networks your device connects toWireless coverage indicators Manage Connections Click Mobile Network Options Turn on or turn off data service or set roaming optionsEnabled device Turn on or turn off a network connection Roaming Check the status of network connections and servicesSwitch wireless networks manually Mobile network Turn on or turn off data service or set roaming options Preferred wireless network listAbout the preferred wireless network list Mobile network options Change the connection speed for the wireless networkChange the order of preferred networks Possible solutions Troubleshooting Mobile networkTurn on flashing LED notification for wireless coverage Error messages Click Set Up Wi-Fi Wi-Fi technologyAbout connecting to a Wi-Fi network Connect to a Wi-Fi network Connect to a Wi-Fi network manually Connect to a Wi-Fi network using Wi-Fi Protected SetupChange, move, or delete a saved Wi-Fi network WEP options Options for saved Wi-Fi networksTurn on the prompt that appears for hotspots Common options Option Description WPA/WPA2 Enterprise options WPA/WPA2 Personal options Set options for Wi-Fi diagnostic reports Install a root certificate on your deviceUMA connection settings Submit a Wi-Fi diagnostic report Connection permissions for third-party applications About using Wi-Fi with VPN and software tokensWi-Fi technology troubleshooting Cannot connect to a Wi-Fi network Bluetooth technology basics Bluetooth technologyAbout Bluetooth Click Bluetooth Connections Add New Device Search Turn on Bluetooth technologyPair with a Bluetooth enabled device Connect to a paired Bluetooth enabled device Send a media file Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Receive a media file using Bluetooth technology Bluetooth profiles Bluetooth technology optionsRename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Set the Allow outgoing calls field to Never or If Unlocked Restrict outgoing callsMake your BlackBerry device discoverable Change the Contacts Transfer field Clear the LED Connection Indicator check box Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing My list of paired Bluetooth devices does not appear Troubleshooting Bluetooth technologyTurn off a Bluetooth profile Cannot type a passkey on a Bluetooth enabled device 249 Cannot pair with a Bluetooth enabled device Power and battery 251 Memory and media cards About file encryption About compressionTurn on encryption 254 Tips Freeing and conserving storage space Application memory on my device is low Troubleshooting Storage and media cards255 Search for messages SearchSearch for an item Set the types of items that are included in searches Do more with your message search results Message search criteriaField Description View, change, or delete a saved search Search for text in a message, in a file, or on a webSearch for a contact in your organizations address book Search shortcuts Copy contacts from your SIM card to your contact list SIM cardAbout the SIM card phone book Add a contact to your SIM card About SIM card security Change or delete a SIM card contactStore text messages on your SIM card Change the display name for a phone number Change the SIM card PIN code Protect your SIM card with a PIN codePress the key Change PIN2 Code 262 Security About the device passwordSet a device password Change the device password Click Security Security Wipe Lock your device when you insert it in the holsterSet a limit for device password attempts Lock your device Password keeper Prevent password copying Change the password keeper passwordDelete a password from the password keeper Copy a password Turn on encryption EncryptionAbout encrypting data on your device About file encryption Change the Strength field Press the key Save Set encryption strengthAbout encryption keys Generate an encryption key About memory cleaning Memory cleaningTurn on memory cleaning About certificates To delete sensitive data for all applications, click CleanClick Security Advanced Security Settings Certificates Certificates Click Add Certificate to Key Store About certificate enrollmentDownload a certificate from a certificate authority Import a certificate or PGP key from a media card Certificate properties View properties for a certificateProperty Description Delete a certificate Certificate statusView one type of certificate in the certificate list Send a certificate Press the key Fetch Status or Fetch Chain Status Change the trust status of a certificate Change the display name for a certificate Certificate optionsRevoke a certificate Certificate revocation reasons Press the key Save 276 Press the key Associate Addresses About PGP keys Download a PGP key from an LDAP-enabled serverPGP keys Certificate shortcuts PGP key properties Download an updated PGP key from an LDAP-enabled serverDownload a personal PGP key from the PGP Universal Server View properties for a PGP key Delete a PGP key Send a PGP keyClear the PGP data cache Change the trust status of a PGP key PGP key status indicatorsPGP key status Check the revocation status of a PGP key Press the key Fetch PGP Keys Press the key Options PGP key optionsPGP key revocation reasons Change the display name for a PGP key Add a certificate server Troubleshooting PGP keysCertificate servers PGP key shortcuts Press the key Email Server or PIN Server Connection options for Ocsp and CRL serversSend connection information for a certificate server Delete a certificate server Key store Change the key store passwordSynchronize the key store password with the device password Change when your device deletes the key store password Change the Key Store Password Timeout field Turn off automatic backup and restore of key store dataChange the refresh rate for certificate revocation lists Smart cards About using a smart card with your deviceTurn on two-factor authentication Click Security Password Set the Smart Password Entry field to Disabled About smart password entryTurn off smart password entry Change the Lock On Card Removal field to Enabled Prerequisites Using authentication certificates Switch smart password filtersUse a certificate to authenticate your smart card About VPN profiles VPN settingsStore the passphrase for your smart card on your device Turn off notification for smart card connections Change the software token for a VPN profile Change the user name and password for a VPN profileVerify security software manually About software tokens Third-party application control Reset connection permissions for third-party applicationsTurn on safe mode Click Device Advanced System Settings TCP IP Expand Connections, Interactions, or User Data Set permissions for a third-party applicationTurn off a prompt for a third-party application connection Interaction permissions for third-party applications Data permissions for third-party applications Cannot unlock my device using my smart card Troubleshooting SecurityCannot download a certificate View, submit, or delete a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book Run a diagnostic report Click Device About Device Versions Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report To delete all diagnostic reports, click Delete All Synchronization Reconcile email over the wireless networkAbout synchronization About synchronization conflicts Synchronize organizer data over the wireless network Manage data synchronization conflicts Manage email reconciliation conflictsAbout backing up and restoring device data Email is not reconciling over the wireless network Troubleshooting Synchronization300 Am not receiving email from personal folders on my computer Use grayscale or reverse contrast for the screen display Accessibility optionsAbout accessibility options Screen accessibility options Change the display font TTY support Audio and phone accessibility optionsTurn on event sounds Add a contact alert Turn on TTY support Perform an action using a voice commandAvailable voice commands Voice dialing Typing accessibility options Use the calculator CalculatorConvert a measurement About BrickBreaker BrickBreakerBrickBreaker capsules Catching a capsule Adjust the volumeBrickBreaker scoring Play BrickBreaker Set the paddle speed Form a word Word Mole gameWord Mole game basics About the Word Mole game Resume a game Turn on tutorial modeSingle-player games Save a game Set multiplayer game options Multiplayer gamesInvite a player Accept an invitation Troubleshooting Word Mole Certificate BlackBerry enabled deviceGlossary BlackBerry MDS DSML-enabled server Personal certificate LDAP-enabled serverMass storage mode Ocsp server Root certificate Public key Triple DES 319 Legal notice 320 Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook User Guide User Guide

File and attachment shortcuts

In a spreadsheet

In a presentation

Troubleshooting: Messages

I cannot send messages