Blackberry 9100, 9105 manual Troubleshooting BlackBerry Device Software

User Guide BlackBerry Device Software

Troubleshooting: BlackBerry Device Software

I cannot update the BlackBerry Device Software over the wireless network

Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry® Device Software over the wireless network.

Try the following actions:

•Verify that your BlackBerry device is connected to a wireless network.

•Verify that your device has enough storage space to update the BlackBerry Device Software.

•Verify that you are not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless service provider.

•Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.

•Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from the website.

My device does not have enough available storage space to update the BlackBerry Device Software

Try performing the following actions:

•Delete media files, display languages, or third-party applications that you do not use.

•Transfer media files that you have stored in the BlackBerry® device memory to a media card.

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