Blackberry 9105, 9100 manual Troubleshooting Synchronization, 300

User Guide Synchronization

Empty the deleted items folder on your computer from your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1.On the Home screen, click the Messages icon.

2.Press the key > Options > Email Reconciliation.

3.If the Message Services field appears, set this field to the appropriate email account.

4.Press the key > Purge Deleted Items.

Troubleshooting: Synchronization

Email is not reconciling over the wireless network

Try the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that wireless email reconciliation is turned on.

•Reconcile email manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now.

Organizer data is not synchronizing over the wireless network

Try the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

•If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.

Contact list field data is not appearing on my computer

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

Related topics

Create a custom contact field, 179

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