Troubleshooting Storage and media cards, 255

User Guide

Memory and media cards

Stop storing messages sent from your device on your computer, 78

Receive only the first section of long email messages, 76

Change the size of pictures that you take, 134

The application memory on my device is low, 255

Troubleshooting: Storage and media cards

The application memory on my device is low

When the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists applications and languages that you do not use frequently. You can delete applications and languages in this list.

Consider the following guidelines:

•Verify that you have deleted old email messages and MMS messages, especially messages with attachments.

•Verify that you have deleted contacts that are already in your organization's address book.

•Verify that you have deleted media files from the device memory.

•If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software.

•Verify that you have cleared the browser cache.

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Blackberry 9100, 9105 manual Troubleshooting Storage and media cards, Application memory on my device is low, 255

Contents

BlackBerry Pearl Series SWDT643442-941426-0202043328-001 Contents 119 151 188 207 223 256 306 314 Quick Help Set up an email addressTop Change your ring tone, notifiers, or reminders About adding applications Find or hide an application iconBlackBerry App World BlackBerry Desktop Software Use a picture as your device wallpaper Add or change your signatureSupported audio and video file formats Type File format Video Open, close, or switch between tabsReconcile email over the wireless network Important keys Getting to know your smartphone Select commands using pop-up menus Tips Doing things quickly Switch to the Favorites , Media , Downloads , and FrequentApplications Key Mark as Favorite Status indicators Phone Tips Managing indicatorsKey Mark Opened Key Mark Prior Security Security Status Information View IT Policy Feature availability Tips Finding apps Tips It from the Messages icon, click the icon Display Screen Display Tips Extending battery lifeDevice Auto On/Off Tips Freeing and conserving storage space Tips Keeping your information safe Security PasswordKey Options Message Display and Actions Security Encryption Automatically Update your BlackBerry Desktop Software Visit the Setup applicationMake it yours Tips Updating your software Your Home screen Switch themesUse a picture as your device wallpaper Move an application icon Add a message that appears when your device is locked Change what happens when you type on the Home screenFind or hide an application icon Add a shortcut to your Home screen or Favorites view About adding applications Get apps, music, ring tones, pictures, and videos From the Home screen, press the key Change the default volume for callsCalls and sound profiles Add a contact alert Set up speed dial for a contactChange your ring tone, notifiers, or reminders Add a contact picture for caller ID Typing and trackpadSet the cursor speed Set the trackpad sensitivity Find more information Phone shortcuts ShortcutsKey Phone Ring Tones A message Message shortcutsYour message inbox Move around your message inbox A presentation File and attachment shortcutsA spreadsheet Common typing shortcuts Typing shortcutsWork with text Shortcuts for SureType technology Shortcuts for multi-tap Insert symbols Pictures Media shortcutsAudio and video files Camera and video camera Move around a web Browser shortcutsOn a web Close the browser Press and hold Key Calendar shortcuts By a space Search shortcuts Cannot use a shortcut Troubleshooting ShortcutsMap shortcuts Phone basics PhoneFind your phone number Make a call Place a call on hold Answer a second callMute a call Switch applications during a call Dial using numbers or lettersTurn on the speakerphone Dial an extension About emergency calls and Emergency Callback Mode About using a headsetEmergency calls Make an emergency call Adjust the volume VolumeChange the default volume for calls Improve sound quality during a call Change the voice mail access number and password About your voice mail greeting and voice mail passwordVoice mail Check your voice mail Speed dial Set up speed dial for a contactCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial key Forward calls About call forwardingAdd, change, or delete a call forwarding number About call blocking Fixed dialing and smart dialing Change the call blocking passwordBlock calls About fixed dialing Add, change, or delete a contact in your fixed dialing list Set the default country code and area codeAbout smart dialing Press the key Options FDN Phone List Set options for dialing extensions Conference callsAbout conference calls Make a conference call Call logs Delete call logs Send a call logAdd, change, or delete call log notes View call logs in the Messages application About multiple phone numbers Switch the active phone numberMultiple phone numbers Phone options Hide or display your phone number when you make callsTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Press the key Status Last Call or Total Calls Clear Timer Reset a call timerChange how you answer or end calls with the holster About TTY support Change your ring tone From the Home screen, press Key. Press Click Device Advanced System Settings SIM Card Troubleshooting PhoneCannot make or receive calls My phone number appears as Unknown in the Phone application Some features are not available on my device Cannot make calls using a voice commandCannot check my voice mail Cannot change the number of times that my device rings Related topics Feature availability Available voice commands Voice commandsPerform an action using a voice command Turn off choice lists for voice commands Change the language for voice commandsCancel Change the options for voice prompts Improve voice recognition Troubleshooting Voice dialing Composing and sending email MessagesSend an email Resend a message Reply to or forward an email or PIN message When you are composing a message, press the key Save DraftCheck spelling Save a draft of a message Add or change your signature Attach a contact to a messageDelete the disclaimer from an email Delete the original text from a reply message Viewing and replying to email Mark a message as opened or unopened View an address instead of a display nameSave a message Delete messages Change how a message inbox displays messages Add, change, or remove a flagGroup email by subject Press the key Options Message Display and Actions Hide messages from the Messages application Hide sent messages from the message inboxFiling email Select the Hide Sent Messages check box Press the key Save Select the Hide Filed Messages check box Press the key Save Press the key File Highlight a folder Set an out-of-office reply Email optionsChange options for your personal email account Turn on or turn off read receipts Stop loading pictures in Html email messages Hide the new or unopened message indicatorReceive only the first section of long email messages Clear the Download Images Automatically check box View call logs in the Messages application Stop displaying recent contacts in email address fieldsStoring and forwarding email Clear the Confirm Delete check box Press the key Save About email filters Email filtersClear the Save Copy In Sent Folder check box Clear the Send Email to Handheld check box Options for email filters Create an email filterCreate an email filter based on a contact or subject Change, prioritize, or delete an email filter Turn on an email filter Synchronizing email Reconcile email over the wireless networkAbout synchronization Change the Delete On field to Mailbox & Handheld Press the key Purge Deleted Items About synchronization conflictsManage email reconciliation conflicts About PIN messages PIN messagesFind your PIN Composing and sending PIN messages Set an importance level for received PIN messages Create a link for a PIN Viewing and replying to PIN messagesView filed messages Select the Display PIN Messages in Red check box Set how long your device stores messages PIN message options About text messages Text messages Press the key Compose Text Message Composing and sending text messagesSend a text message Forward a text message Set whether pressing the Enter key sends text messagesAttach a file to a text message Set the importance level for text messages that you send Delete the history from a text message Viewing and replying to text messages Save a vCard contact attachment from a message Save a media file from a text messageAdd an appointment to your calendar from a text message Change how your text messages look Options for text messages Stop receiving text messages when roamingBlock text messages Store text messages on your SIM card Turn off AutoText for text messages Set a wireless network type for sending text messages Turn on cell broadcasting Cell broadcastingAbout cell broadcasting Block incoming messages Security options for messagesStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Press the key Reset Count or Reset All Counts Reset a blocked message counterAdd a contact to your allowed sender list Add Email Address Add Phone Number Add PIN About files and attachments AttachmentsOpen a file or an attachment Save a file or an attachment Open a link in a file or an attachment Send a file as an attachmentSet font options for a file or an attachment View properties for a file VCard contact attachments MIME-protected messagesMIME-protected message basics About vCard contact attachments Encrypt a message with a pass phrase Sign or encrypt a messageAttach a certificate to a message Download the certificate used to sign or encrypt a message MIME-protected message status Indicator Description Encryption status indicatorsMIME-protected message options Change your signing or encryption certificate Change the default message classification Change the default signing and encryption optionClick Device Advanced System Settings Default Services About message classifications Click Security S/MIME Change the Message Viewer Icons field Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingAbout IBM Lotus Notes native encrypted messages Prerequisites IBM Lotus Notes native encryption PGP protected messages Encrypt a message using IBM Lotus Notes native encryptionPGP protected message basics Encrypt a PGP protected message with a pass phrase Attach a PGP key to a message Attachment indicators in PGP protected messagesDownload the PGP key used to sign or encrypt a message Add a PGP key from a message View the PGP key used to sign or encrypt a message Digital signature indicators for PGP protected messagesPGP protected message status PGP protected message options Change the Default Key field Press the key SaveChange your signing and encryption key Click Security PGP Change the encryption algorithms for PGP protected messages Change the size of PGP indicators in messagesClick Security PGP Change the Message Viewer Icons field 110 Troubleshooting PGP protected messages Move to the top of a message inbox Press 112 Cannot send messages Troubleshooting Messages 114 Am not receiving messages Cannot file email Am not receiving email from personal folders on my computerCannot send text messages Am not receiving text messages Some email folders appear dimmed Html email messages do not appear correctlyEmail filters are not working correctly 116 117 Cannot turn on cell broadcastingCannot attach a file to a text message 118 Skipped content bar appears in a documentQuestion mark appears on a slide File basics Files 120 Search for a file that is saved on your deviceSave a file from your organizations network to your device Move, rename, or delete a file Managing files and attachments View the content of a cell View the table of contents in a documentView tracked changes in a document Move around a spreadsheet Switch slides Switch presentation viewsChange the size of a column Set display options for a spreadsheet Save a slide Troubleshooting Attachments Question mark appears on a slide Music MediaPlay a media file Shuffle or repeat songs Create a standard or an automatic playlist PlaylistsAdd the song that is playing to a playlist Change the order of songs in a playlist Rename or delete a playlist Amplify the volume using the audio boost featureImprove sound quality for media files Podcasts Change the Close Media Player When Inactive fieldRename, move, copy, or delete an audio file or a video file View properties for a media file Adjust the volume Videos Keep backlighting on when you play a videoDisplay closed captions in videos Clear the Turn Off Auto Backlighting check box Video camera Turn on video lighting Record a videoChange the video size and format Change the location for storing videos that you take Change the camera scene mode Change the flash setting for pictures that you takeCamera Take a picture Geotag pictures that you take Change the autofocus settingTurn off digital zoom for the camera Change the review duration of the pictures that you take Pictures Change the Warn when pictures remaining drops to fieldChange the location for storing pictures that you take Zoom, pan, or rotate a picture Change the number of seconds between slides in a slide show View pictures as a slide showView pictures in list view or thumbnail view Create a picture folder Find a picture that you took with the camera Voice notesRecord a voice note Click Import Pictures Ring tones 140 Storage and media cards Media storage About compression Turn off media card supportAbout file encryption Turn on encryption Create a picture folder Picture foldersImport pictures to the Pictures application 143 About transferring and synchronizing media files Transferring and downloading media filesFind a picture that you took with the camera 144 145 Receive a media file using Bluetooth technologySend a media file Supported audio and video file formats Zoom Press 147 My device is not using the correct ring tone or wallpaper Troubleshooting MediaSome pictures that I take are blurry Flash dims or turns off Cannot open media files Cannot save media filesMy device does not recognize my media card Try one of the following actions 149 150 Cannot find podcastsMedia player screen closes About ring tones, sounds, and alerts Ring tones, sounds, and alertsChange your ring tone, notifiers, or reminders 151 Silence your device Add a custom profileAdd a contact alert Flashing LED Change alarm notification optionsTurn on event sounds Flashing LED color Description Select the Event Sounds check box Press the key Save Troubleshooting Ring tones, sounds, and alertsMy device is ringing or vibrating more times than expected Browsing web pages BrowserBrowser basics Refresh a web Move back or forward a webView a list of web pages that you visited recently Return to the home Viewing pictures and playing media files Viewing, copying, and forwarding addresses About bookmarks for web pages Browser bookmarksAdd a bookmark for a web Change or delete a bookmark for a web File a bookmark for a web RSS feedsAdd, rename, or delete a bookmark folder for web pages About RSS feeds Change your home page or start Browser optionsTurn off JavaScript support Stop blocking pop-ups on web pages Change the font size for text on web pages Web Content section, change the Default text encoding fieldSet the character encoding for all web pages Delete browsing information Turn off cookies in the browser Browser securityTurn on geolocation in the browser About TLS Click Security Advanced Security Settings TLS Add a trusted content serverManage browser security Weak Browser push options Browser pushAbout browser push Turn off browser push Click Device Advanced System Settings Browser PushClear the Enable Push check box Press the key Save No browser is available on my device Troubleshooting BrowserCannot play a song or video on a web 166 167 Cannot open a new tab Calendar Switch calendar viewsCalendar basics Go to a specific date in the calendar Switch calendars Set an alarm in the calendarMeetings 169 View your calendar when responding to a meeting Delete an appointment, meeting, or alarmRespond to a meeting invitation Check availability of meeting participants Forward a meeting invitation Conference call meetingsDelegate a meeting invitation Send an email message to all meeting participants Create a conference call meeting from your computer Create a conference call meeting from your deviceEnter a conference call meeting Example Synchronizing calendar Synchronize organizer data over the wireless networkSave your conference call information About synchronization 174 About backing up and restoring device dataAbout synchronization conflicts Manage data synchronization conflicts Calendar optionsChange how the calendar is displayed Change options for reminders Change how long your device stores calendar entries Change the default calendarShow tasks in the calendar Change the Calendar Cical field Press the key Save Cannot schedule appointments that span multiple days Troubleshooting CalendarCannot set some fields when scheduling appointments 178 Cannot enter a conference call with the Join Now option Contact basics ContactsAdd a contact Create a custom contact field Change or delete a contact Customizing contactsSearch for a contact in your organizations address book Add a contact picture for caller ID About categories Change or delete a contact pictureCategorize a contact, task, or memo Create a category for contacts, tasks, or memos 182 Synchronizing contacts 183 Change or delete a personal distribution list Personal distribution listsCreate a personal distribution list Multiple contact lists Change the default contact listContact list options About multiple contact lists Troubleshooting Contacts 187 Set the date and time ClockChange the clock face Press the key Save 188 Display a second time zone on the clock Turn on the alarmSilence the alarm Set options for bedside clock mode Turn on bedside clock modeUse the timer Use the stopwatch Troubleshooting Clock Change timer notification optionsTime on my device is incorrect 191 Create a task or memo Tasks and memosSend a task or memo Change or delete a task or memo Synchronizing tasks and memos Hide completed tasksShow tasks in the calendar Synchronize organizer data over the wireless network Create a category for contacts, tasks, or memos About categoriesCategorize a contact, task, or memo Turn off the prompt that appears before you delete items Typing basics Typing Typing input methods Switch typing input methods when you are typingChange your typing style SureType technology and multi-tap input methods Type text using multi-tap Type text using SureType technologyFind more information about typing in other languages 199 Typing options Change the default currency symbolTurn on key tones Turn off trackpad sounds Set the cursor speed Spelling checkerCheck spelling Change options for checking spelling About the custom dictionary Custom dictionaryAdd, change, or delete a word in the custom dictionary Stop adding items to the custom dictionary automatically About AutoText AutoTextCreate an AutoText entry Change or delete an AutoText entry Typing shortcuts Lock, press the Shift key again Click a symbol in the list that appears Cannot type a password Troubleshooting TypingVerify that you are using the multi-tap input method SureType technology does not recognize a word Keyboard Change the default currency symbolAssign an application to a Convenience key Set the cursor speed No application opens when I press a Convenience key Troubleshooting KeyboardSet the trackpad sensitivity Turn off trackpad sounds About typing input languages LanguageChange the language Add a display language Some characters do not appear correctly on my device Troubleshooting Language Set options for backlighting Screen displayUse a picture as your device wallpaper Change the display font About organizing application icons Organizing applications on the Home screenAdd, change, or delete a folder on the Home screen Move an application icon Turn on flashing LED notification for wireless coverage Add a message that appears when your device is lockedUse grayscale or reverse contrast for the screen display Themes Switch themes Troubleshooting DisplayMy display changed Screen turns off GPS technology Click Device Location SettingsAbout GPS technology Turn on GPS technology Turn off location aiding Get your GPS locationPrevent others from tracking your location Cannot use GPS technology Troubleshooting GPS technology Map basics Maps Zoom in to or out from a map Pan a mapView a list of points of interest near a location Repeat to specify an ending location Clear a map View contact information for a point of interestAdd a bookmark for a location or route Rename a bookmark for a location or route Change the Backlight Timeout When field Keep backlighting on when you track your movementMap options Set the GPS receiver that you use to track your movement 222 Troubleshooting Maps 223 ApplicationsAbout multitasking About adding applications About social networking applications Require your device password before adding an applicationAbout instant messaging applications Press the key Send 225 Delete an application Troubleshooting ApplicationsView properties for an application View the size of an application database From a web site Using the BlackBerry Desktop Software Over the wireless networkBlackBerry Device Software About updating the BlackBerry Device Software Click Next Finish Update the BlackBerry Device Software from a web siteClick Check for Updates Troubleshooting BlackBerry Device Software Wireless coverage indicators Check what wireless networks your device connects toManage Connections Manage Connections basics Enabled device Turn on or turn off data service or set roaming optionsTurn on or turn off a network connection Click Mobile Network Options Switch wireless networks manually Check the status of network connections and servicesMobile network Roaming About the preferred wireless network list Preferred wireless network listTurn on or turn off data service or set roaming options Change the order of preferred networks Change the connection speed for the wireless networkMobile network options Turn on flashing LED notification for wireless coverage Troubleshooting Mobile networkError messages Possible solutions About connecting to a Wi-Fi network Wi-Fi technologyConnect to a Wi-Fi network Click Set Up Wi-Fi Change, move, or delete a saved Wi-Fi network Connect to a Wi-Fi network using Wi-Fi Protected SetupConnect to a Wi-Fi network manually Turn on the prompt that appears for hotspots Options for saved Wi-Fi networksCommon options Option Description WEP options WPA/WPA2 Enterprise options WPA/WPA2 Personal options UMA connection settings Install a root certificate on your deviceSubmit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports Wi-Fi technology troubleshooting About using Wi-Fi with VPN and software tokensCannot connect to a Wi-Fi network Connection permissions for third-party applications About Bluetooth Bluetooth technologyBluetooth technology basics Pair with a Bluetooth enabled device Turn on Bluetooth technologyConnect to a paired Bluetooth enabled device Click Bluetooth Connections Add New Device Search Share contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a callReceive a media file using Bluetooth technology Send a media file Rename a paired Bluetooth enabled device Bluetooth technology optionsDelete a paired Bluetooth enabled device Bluetooth profiles Make your BlackBerry device discoverable Restrict outgoing callsChange the Contacts Transfer field Set the Allow outgoing calls field to Never or If Unlocked Turn off Bluetooth connection notification Change the pairing name for your BlackBerry deviceTurn off the prompt that appears when connecting or pairing Clear the LED Connection Indicator check box Turn off a Bluetooth profile Troubleshooting Bluetooth technologyCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth devices does not appear 249 Cannot pair with a Bluetooth enabled device Power and battery 251 Memory and media cards Turn on encryption About compressionAbout file encryption 254 Tips Freeing and conserving storage space 255 Troubleshooting Storage and media cardsApplication memory on my device is low Search for an item SearchSet the types of items that are included in searches Search for messages Field Description Message search criteriaDo more with your message search results Search for a contact in your organizations address book Search for text in a message, in a file, or on a webView, change, or delete a saved search Search shortcuts About the SIM card phone book SIM cardAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Store text messages on your SIM card Change or delete a SIM card contactChange the display name for a phone number About SIM card security Press the key Change PIN2 Code 262 Protect your SIM card with a PIN codeChange the SIM card PIN code Set a device password About the device passwordChange the device password Security Set a limit for device password attempts Lock your device when you insert it in the holsterLock your device Click Security Security Wipe Password keeper Delete a password from the password keeper Change the password keeper passwordCopy a password Prevent password copying About encrypting data on your device EncryptionAbout file encryption Turn on encryption About encryption keys Set encryption strengthGenerate an encryption key Change the Strength field Press the key Save Turn on memory cleaning Memory cleaningAbout memory cleaning Click Security Advanced Security Settings Certificates To delete sensitive data for all applications, click CleanCertificates About certificates Download a certificate from a certificate authority About certificate enrollmentImport a certificate or PGP key from a media card Click Add Certificate to Key Store Property Description View properties for a certificateCertificate properties View one type of certificate in the certificate list Certificate statusSend a certificate Delete a certificate Press the key Fetch Status or Fetch Chain Status Change the trust status of a certificate Revoke a certificate Certificate optionsCertificate revocation reasons Change the display name for a certificate Press the key Save 276 Press the key Associate Addresses PGP keys Download a PGP key from an LDAP-enabled serverCertificate shortcuts About PGP keys Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an LDAP-enabled serverView properties for a PGP key PGP key properties Clear the PGP data cache Send a PGP keyDelete a PGP key PGP key status PGP key status indicatorsCheck the revocation status of a PGP key Change the trust status of a PGP key PGP key revocation reasons PGP key optionsChange the display name for a PGP key Press the key Fetch PGP Keys Press the key Options Certificate servers Troubleshooting PGP keysPGP key shortcuts Add a certificate server Send connection information for a certificate server Connection options for Ocsp and CRL serversDelete a certificate server Press the key Email Server or PIN Server Synchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Key store Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store dataChange the Key Store Password Timeout field Turn on two-factor authentication About using a smart card with your deviceClick Security Password Smart cards Turn off smart password entry About smart password entryChange the Lock On Card Removal field to Enabled Set the Smart Password Entry field to Disabled Use a certificate to authenticate your smart card Switch smart password filtersPrerequisites Using authentication certificates Store the passphrase for your smart card on your device VPN settingsTurn off notification for smart card connections About VPN profiles Verify security software manually Change the user name and password for a VPN profileAbout software tokens Change the software token for a VPN profile Turn on safe mode Reset connection permissions for third-party applicationsClick Device Advanced System Settings TCP IP Third-party application control Turn off a prompt for a third-party application connection Set permissions for a third-party applicationInteraction permissions for third-party applications Expand Connections, Interactions, or User Data Data permissions for third-party applications Cannot download a certificate Troubleshooting SecurityCannot unlock my device using my smart card Accept, delete, or restore a service book Service books and diagnostic reportsRun a diagnostic report View, submit, or delete a diagnostic report Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsTo delete all diagnostic reports, click Delete All Click Device About Device Versions About synchronization Reconcile email over the wireless networkSynchronization About synchronization conflicts Synchronize organizer data over the wireless network About backing up and restoring device data Manage email reconciliation conflictsManage data synchronization conflicts 300 Troubleshooting SynchronizationEmail is not reconciling over the wireless network Am not receiving email from personal folders on my computer About accessibility options Screen accessibility options Accessibility optionsChange the display font Use grayscale or reverse contrast for the screen display Turn on event sounds Audio and phone accessibility optionsAdd a contact alert TTY support Available voice commands Perform an action using a voice commandVoice dialing Turn on TTY support Typing accessibility options Convert a measurement CalculatorUse the calculator BrickBreaker capsules BrickBreakerAbout BrickBreaker BrickBreaker scoring Adjust the volumePlay BrickBreaker Catching a capsule Set the paddle speed Word Mole game basics Word Mole gameAbout the Word Mole game Form a word Single-player games Turn on tutorial modeSave a game Resume a game Invite a player Multiplayer gamesAccept an invitation Set multiplayer game options Troubleshooting Word Mole Glossary BlackBerry enabled deviceBlackBerry MDS Certificate DSML-enabled server Mass storage mode LDAP-enabled serverOcsp server Personal certificate Root certificate Public key Triple DES 319 Legal notice 320 Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook User Guide User Guide

Blackberry 9100 Troubleshooting Storage and media cards, Application memory on my device is low

Models: 9100 9105

Troubleshooting: Storage and media cards

The application memory on my device is low

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