223

Troubleshooting: Maps	222
Applications	223
About multitasking	223
Keep an application running in the background and switch to another application	223
Close an application so that it is not running in the background	223
About adding applications	224
About social networking applications	225
About instant messaging applications	225
Require your device password before adding an application	225
Delete an application	226
View properties for an application	226
View the size of an application database	226
Troubleshooting: Applications	226
BlackBerry Device Software	227
About updating the BlackBerry Device Software	227
Update the BlackBerry Device Software from a web site	228
Update the BlackBerry Device Software using the BlackBerry Desktop Software	228
Troubleshooting: BlackBerry Device Software	229
Manage Connections	230
Manage Connections basics	230
Mobile network	232
Wi-Fi technology	236
Bluetooth technology	242
Power and battery	250
Turn off your device	250
Set your device to turn on and turn off automatically	250
Reset the device	250
Check the battery power level	250
Tips: Extending battery life	250
Memory and media cards	252
About media cards	252
Supported media cards	252
View the amount of available storage space on your device	252
Turn off media card support	252
Repair files stored on your media card or on your device	252
About compression	253
About file encryption	253

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Contents

BlackBerry Pearl Series SWDT643442-941426-0202043328-001 Contents 119 151 188 207 223 256 306 314 Set up an email address Quick HelpTop Change your ring tone, notifiers, or reminders Find or hide an application icon About adding applicationsBlackBerry App World BlackBerry Desktop Software Add or change your signature Use a picture as your device wallpaperSupported audio and video file formats Type File format Video Open, close, or switch between tabsReconcile email over the wireless network Getting to know your smartphone Important keys Select commands using pop-up menus Switch to the Favorites , Media , Downloads , and Frequent Tips Doing things quicklyApplications Key Mark as Favorite Status indicators Tips Managing indicators PhoneKey Mark Opened Key Mark Prior Feature availability Security Security Status Information View IT Policy Tips Tips Finding apps It from the Messages icon, click the icon Display Screen Display Tips Extending battery lifeDevice Auto On/Off Tips Freeing and conserving storage space Security Password Tips Keeping your information safeKey Options Message Display and Actions Security Encryption Visit the Setup application Automatically Update your BlackBerry Desktop SoftwareMake it yours Tips Updating your software Switch themes Your Home screenUse a picture as your device wallpaper Move an application icon Change what happens when you type on the Home screen Add a message that appears when your device is lockedFind or hide an application icon Add a shortcut to your Home screen or Favorites view Get apps, music, ring tones, pictures, and videos About adding applications From the Home screen, press the key Change the default volume for callsCalls and sound profiles Add a contact alert Set up speed dial for a contactChange your ring tone, notifiers, or reminders Typing and trackpad Add a contact picture for caller IDSet the cursor speed Set the trackpad sensitivity Find more information Shortcuts Phone shortcutsKey Phone Ring Tones Message shortcuts A messageYour message inbox Move around your message inbox A presentation File and attachment shortcutsA spreadsheet Typing shortcuts Common typing shortcutsWork with text Shortcuts for SureType technology Insert symbols Shortcuts for multi-tap Pictures Media shortcutsAudio and video files Camera and video camera Move around a web Browser shortcutsOn a web Calendar shortcuts Close the browser Press and hold Key Search shortcuts By a space Cannot use a shortcut Troubleshooting ShortcutsMap shortcuts Phone Phone basicsFind your phone number Make a call Place a call on hold Answer a second callMute a call Dial using numbers or letters Switch applications during a callTurn on the speakerphone Dial an extension About using a headset About emergency calls and Emergency Callback ModeEmergency calls Make an emergency call Volume Adjust the volumeChange the default volume for calls Improve sound quality during a call About your voice mail greeting and voice mail password Change the voice mail access number and passwordVoice mail Check your voice mail Set up speed dial for a contact Speed dialCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial key About call forwarding Forward callsAdd, change, or delete a call forwarding number About call blocking Change the call blocking password Fixed dialing and smart dialingBlock calls About fixed dialing Set the default country code and area code Add, change, or delete a contact in your fixed dialing listAbout smart dialing Press the key Options FDN Phone List Conference calls Set options for dialing extensionsAbout conference calls Make a conference call Call logs Send a call log Delete call logsAdd, change, or delete call log notes View call logs in the Messages application About multiple phone numbers Switch the active phone numberMultiple phone numbers Hide or display your phone number when you make calls Phone optionsTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Reset a call timer Press the key Status Last Call or Total Calls Clear TimerChange how you answer or end calls with the holster About TTY support Change your ring tone From the Home screen, press Key. Press Troubleshooting Phone Click Device Advanced System Settings SIM CardCannot make or receive calls My phone number appears as Unknown in the Phone application Cannot make calls using a voice command Some features are not available on my deviceCannot check my voice mail Cannot change the number of times that my device rings Related topics Feature availability Available voice commands Voice commandsPerform an action using a voice command Change the language for voice commands Turn off choice lists for voice commandsCancel Change the options for voice prompts Troubleshooting Voice dialing Improve voice recognition Messages Composing and sending emailSend an email Resend a message When you are composing a message, press the key Save Draft Reply to or forward an email or PIN messageCheck spelling Save a draft of a message Attach a contact to a message Add or change your signatureDelete the disclaimer from an email Delete the original text from a reply message Viewing and replying to email View an address instead of a display name Mark a message as opened or unopenedSave a message Delete messages Add, change, or remove a flag Change how a message inbox displays messagesGroup email by subject Press the key Options Message Display and Actions Hide sent messages from the message inbox Hide messages from the Messages applicationFiling email Select the Hide Sent Messages check box Press the key Save Press the key File Highlight a folder Select the Hide Filed Messages check box Press the key Save Email options Set an out-of-office replyChange options for your personal email account Turn on or turn off read receipts Hide the new or unopened message indicator Stop loading pictures in Html email messagesReceive only the first section of long email messages Clear the Download Images Automatically check box Stop displaying recent contacts in email address fields View call logs in the Messages applicationStoring and forwarding email Clear the Confirm Delete check box Press the key Save Email filters About email filtersClear the Save Copy In Sent Folder check box Clear the Send Email to Handheld check box Options for email filters Create an email filterCreate an email filter based on a contact or subject Turn on an email filter Change, prioritize, or delete an email filter Reconcile email over the wireless network Synchronizing emailAbout synchronization Change the Delete On field to Mailbox & Handheld Press the key Purge Deleted Items About synchronization conflictsManage email reconciliation conflicts PIN messages About PIN messagesFind your PIN Composing and sending PIN messages Set an importance level for received PIN messages Viewing and replying to PIN messages Create a link for a PINView filed messages Select the Display PIN Messages in Red check box PIN message options Set how long your device stores messages Text messages About text messages Press the key Compose Text Message Composing and sending text messagesSend a text message Set whether pressing the Enter key sends text messages Forward a text messageAttach a file to a text message Set the importance level for text messages that you send Viewing and replying to text messages Delete the history from a text message Save a media file from a text message Save a vCard contact attachment from a messageAdd an appointment to your calendar from a text message Change how your text messages look Stop receiving text messages when roaming Options for text messagesBlock text messages Store text messages on your SIM card Set a wireless network type for sending text messages Turn off AutoText for text messages Turn on cell broadcasting Cell broadcastingAbout cell broadcasting Security options for messages Block incoming messagesStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Reset a blocked message counter Press the key Reset Count or Reset All CountsAdd a contact to your allowed sender list Add Email Address Add Phone Number Add PIN Attachments About files and attachmentsOpen a file or an attachment Save a file or an attachment Send a file as an attachment Open a link in a file or an attachmentSet font options for a file or an attachment View properties for a file MIME-protected messages VCard contact attachmentsMIME-protected message basics About vCard contact attachments Sign or encrypt a message Encrypt a message with a pass phraseAttach a certificate to a message Download the certificate used to sign or encrypt a message MIME-protected message status Encryption status indicators Indicator DescriptionMIME-protected message options Change your signing or encryption certificate Change the default signing and encryption option Change the default message classificationClick Device Advanced System Settings Default Services About message classifications Change the size of S/MIME indicators in messages Click Security S/MIME Change the Message Viewer Icons field MIME-protected message troubleshooting IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messages Prerequisites IBM Lotus Notes native encryption Encrypt a message using IBM Lotus Notes native encryption PGP protected messagesPGP protected message basics Encrypt a PGP protected message with a pass phrase Attachment indicators in PGP protected messages Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a message View the PGP key used to sign or encrypt a message Digital signature indicators for PGP protected messagesPGP protected message status Change the Default Key field Press the key Save PGP protected message optionsChange your signing and encryption key Click Security PGP Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messagesClick Security PGP Change the Message Viewer Icons field 110 Troubleshooting PGP protected messages Move to the top of a message inbox Press 112 Troubleshooting Messages Cannot send messages Am not receiving messages 114 Am not receiving email from personal folders on my computer Cannot file emailCannot send text messages Am not receiving text messages Html email messages do not appear correctly Some email folders appear dimmedEmail filters are not working correctly 116 117 Cannot turn on cell broadcastingCannot attach a file to a text message 118 Skipped content bar appears in a documentQuestion mark appears on a slide Files File basics 120 Search for a file that is saved on your deviceSave a file from your organizations network to your device Managing files and attachments Move, rename, or delete a file View the table of contents in a document View the content of a cellView tracked changes in a document Move around a spreadsheet Switch presentation views Switch slidesChange the size of a column Set display options for a spreadsheet Troubleshooting Attachments Save a slide Question mark appears on a slide Media MusicPlay a media file Shuffle or repeat songs Playlists Create a standard or an automatic playlistAdd the song that is playing to a playlist Change the order of songs in a playlist Rename or delete a playlist Amplify the volume using the audio boost featureImprove sound quality for media files Change the Close Media Player When Inactive field PodcastsRename, move, copy, or delete an audio file or a video file View properties for a media file Adjust the volume Keep backlighting on when you play a video VideosDisplay closed captions in videos Clear the Turn Off Auto Backlighting check box Video camera Record a video Turn on video lightingChange the video size and format Change the location for storing videos that you take Change the flash setting for pictures that you take Change the camera scene modeCamera Take a picture Change the autofocus setting Geotag pictures that you takeTurn off digital zoom for the camera Change the review duration of the pictures that you take Change the Warn when pictures remaining drops to field PicturesChange the location for storing pictures that you take Zoom, pan, or rotate a picture View pictures as a slide show Change the number of seconds between slides in a slide showView pictures in list view or thumbnail view Create a picture folder Voice notes Find a picture that you took with the cameraRecord a voice note Click Import Pictures Ring tones 140 Media storage Storage and media cards Turn off media card support About compressionAbout file encryption Turn on encryption Picture folders Create a picture folderImport pictures to the Pictures application 143 Transferring and downloading media files About transferring and synchronizing media filesFind a picture that you took with the camera 144 145 Receive a media file using Bluetooth technologySend a media file Supported audio and video file formats Zoom Press 147 Troubleshooting Media My device is not using the correct ring tone or wallpaperSome pictures that I take are blurry Flash dims or turns off Cannot save media files Cannot open media filesMy device does not recognize my media card Try one of the following actions 149 150 Cannot find podcastsMedia player screen closes Ring tones, sounds, and alerts About ring tones, sounds, and alertsChange your ring tone, notifiers, or reminders 151 Silence your device Add a custom profileAdd a contact alert Change alarm notification options Flashing LEDTurn on event sounds Flashing LED color Description Select the Event Sounds check box Press the key Save Troubleshooting Ring tones, sounds, and alertsMy device is ringing or vibrating more times than expected Browsing web pages BrowserBrowser basics Move back or forward a web Refresh a webView a list of web pages that you visited recently Return to the home Viewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarks About bookmarks for web pagesAdd a bookmark for a web Change or delete a bookmark for a web RSS feeds File a bookmark for a webAdd, rename, or delete a bookmark folder for web pages About RSS feeds Browser options Change your home page or startTurn off JavaScript support Stop blocking pop-ups on web pages Web Content section, change the Default text encoding field Change the font size for text on web pagesSet the character encoding for all web pages Delete browsing information Browser security Turn off cookies in the browserTurn on geolocation in the browser About TLS Add a trusted content server Click Security Advanced Security Settings TLSManage browser security Weak Browser push options Browser pushAbout browser push Turn off browser push Click Device Advanced System Settings Browser PushClear the Enable Push check box Press the key Save Troubleshooting Browser No browser is available on my deviceCannot play a song or video on a web 166 Cannot open a new tab 167 Switch calendar views CalendarCalendar basics Go to a specific date in the calendar Set an alarm in the calendar Switch calendarsMeetings 169 Delete an appointment, meeting, or alarm View your calendar when responding to a meetingRespond to a meeting invitation Check availability of meeting participants Conference call meetings Forward a meeting invitationDelegate a meeting invitation Send an email message to all meeting participants Create a conference call meeting from your device Create a conference call meeting from your computerEnter a conference call meeting Example Synchronize organizer data over the wireless network Synchronizing calendarSave your conference call information About synchronization 174 About backing up and restoring device dataAbout synchronization conflicts Calendar options Manage data synchronization conflictsChange how the calendar is displayed Change options for reminders Change the default calendar Change how long your device stores calendar entriesShow tasks in the calendar Change the Calendar Cical field Press the key Save Cannot schedule appointments that span multiple days Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot enter a conference call with the Join Now option 178 Contacts Contact basicsAdd a contact Create a custom contact field Customizing contacts Change or delete a contactSearch for a contact in your organizations address book Add a contact picture for caller ID Change or delete a contact picture About categoriesCategorize a contact, task, or memo Create a category for contacts, tasks, or memos Synchronizing contacts 182 183 Change or delete a personal distribution list Personal distribution listsCreate a personal distribution list Change the default contact list Multiple contact listsContact list options About multiple contact lists Troubleshooting Contacts 187 Clock Set the date and timeChange the clock face Press the key Save 188 Display a second time zone on the clock Turn on the alarmSilence the alarm Turn on bedside clock mode Set options for bedside clock modeUse the timer Use the stopwatch Change timer notification options Troubleshooting ClockTime on my device is incorrect 191 Tasks and memos Create a task or memoSend a task or memo Change or delete a task or memo Synchronizing tasks and memos Hide completed tasksShow tasks in the calendar Synchronize organizer data over the wireless network Create a category for contacts, tasks, or memos About categoriesCategorize a contact, task, or memo Turn off the prompt that appears before you delete items Typing Typing basics Switch typing input methods when you are typing Typing input methodsChange your typing style SureType technology and multi-tap input methods Type text using SureType technology Type text using multi-tapFind more information about typing in other languages 199 Change the default currency symbol Typing optionsTurn on key tones Turn off trackpad sounds Spelling checker Set the cursor speedCheck spelling Change options for checking spelling Custom dictionary About the custom dictionaryAdd, change, or delete a word in the custom dictionary Stop adding items to the custom dictionary automatically AutoText About AutoTextCreate an AutoText entry Change or delete an AutoText entry Typing shortcuts Click a symbol in the list that appears Lock, press the Shift key again Troubleshooting Typing Cannot type a passwordVerify that you are using the multi-tap input method SureType technology does not recognize a word Change the default currency symbol KeyboardAssign an application to a Convenience key Set the cursor speed Troubleshooting Keyboard No application opens when I press a Convenience keySet the trackpad sensitivity Turn off trackpad sounds Language About typing input languagesChange the language Add a display language Troubleshooting Language Some characters do not appear correctly on my device Screen display Set options for backlightingUse a picture as your device wallpaper Change the display font Organizing applications on the Home screen About organizing application iconsAdd, change, or delete a folder on the Home screen Move an application icon Add a message that appears when your device is locked Turn on flashing LED notification for wireless coverageUse grayscale or reverse contrast for the screen display Themes Troubleshooting Display Switch themesMy display changed Screen turns off Click Device Location Settings GPS technologyAbout GPS technology Turn on GPS technology Turn off location aiding Get your GPS locationPrevent others from tracking your location Troubleshooting GPS technology Cannot use GPS technology Maps Map basics Pan a map Zoom in to or out from a mapView a list of points of interest near a location Repeat to specify an ending location View contact information for a point of interest Clear a mapAdd a bookmark for a location or route Rename a bookmark for a location or route Keep backlighting on when you track your movement Change the Backlight Timeout When fieldMap options Set the GPS receiver that you use to track your movement Troubleshooting Maps 222 223 ApplicationsAbout multitasking About adding applications Require your device password before adding an application About social networking applicationsAbout instant messaging applications Press the key Send 225 Troubleshooting Applications Delete an applicationView properties for an application View the size of an application database Over the wireless network From a web site Using the BlackBerry Desktop SoftwareBlackBerry Device Software About updating the BlackBerry Device Software Click Next Finish Update the BlackBerry Device Software from a web siteClick Check for Updates Troubleshooting BlackBerry Device Software Check what wireless networks your device connects to Wireless coverage indicatorsManage Connections Manage Connections basics Turn on or turn off data service or set roaming options Enabled deviceTurn on or turn off a network connection Click Mobile Network Options Check the status of network connections and services Switch wireless networks manuallyMobile network Roaming About the preferred wireless network list Preferred wireless network listTurn on or turn off data service or set roaming options Change the order of preferred networks Change the connection speed for the wireless networkMobile network options Troubleshooting Mobile network Turn on flashing LED notification for wireless coverageError messages Possible solutions Wi-Fi technology About connecting to a Wi-Fi networkConnect to a Wi-Fi network Click Set Up Wi-Fi Change, move, or delete a saved Wi-Fi network Connect to a Wi-Fi network using Wi-Fi Protected SetupConnect to a Wi-Fi network manually Options for saved Wi-Fi networks Turn on the prompt that appears for hotspotsCommon options Option Description WEP options WPA/WPA2 Personal options WPA/WPA2 Enterprise options Install a root certificate on your device UMA connection settingsSubmit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports About using Wi-Fi with VPN and software tokens Wi-Fi technology troubleshootingCannot connect to a Wi-Fi network Connection permissions for third-party applications About Bluetooth Bluetooth technologyBluetooth technology basics Turn on Bluetooth technology Pair with a Bluetooth enabled deviceConnect to a paired Bluetooth enabled device Click Bluetooth Connections Add New Device Search Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitReceive a media file using Bluetooth technology Send a media file Bluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Bluetooth profiles Restrict outgoing calls Make your BlackBerry device discoverableChange the Contacts Transfer field Set the Allow outgoing calls field to Never or If Unlocked Change the pairing name for your BlackBerry device Turn off Bluetooth connection notificationTurn off the prompt that appears when connecting or pairing Clear the LED Connection Indicator check box Troubleshooting Bluetooth technology Turn off a Bluetooth profileCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth devices does not appear Cannot pair with a Bluetooth enabled device 249 Power and battery 251 Memory and media cards Turn on encryption About compressionAbout file encryption Tips Freeing and conserving storage space 254 255 Troubleshooting Storage and media cardsApplication memory on my device is low Search Search for an itemSet the types of items that are included in searches Search for messages Field Description Message search criteriaDo more with your message search results Search for a contact in your organizations address book Search for text in a message, in a file, or on a webView, change, or delete a saved search Search shortcuts SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Change or delete a SIM card contact Store text messages on your SIM cardChange the display name for a phone number About SIM card security Press the key Change PIN2 Code 262 Protect your SIM card with a PIN codeChange the SIM card PIN code About the device password Set a device passwordChange the device password Security Lock your device when you insert it in the holster Set a limit for device password attemptsLock your device Click Security Security Wipe Password keeper Change the password keeper password Delete a password from the password keeperCopy a password Prevent password copying Encryption About encrypting data on your deviceAbout file encryption Turn on encryption Set encryption strength About encryption keysGenerate an encryption key Change the Strength field Press the key Save Turn on memory cleaning Memory cleaningAbout memory cleaning To delete sensitive data for all applications, click Clean Click Security Advanced Security Settings CertificatesCertificates About certificates About certificate enrollment Download a certificate from a certificate authorityImport a certificate or PGP key from a media card Click Add Certificate to Key Store Property Description View properties for a certificateCertificate properties Certificate status View one type of certificate in the certificate listSend a certificate Delete a certificate Change the trust status of a certificate Press the key Fetch Status or Fetch Chain Status Certificate options Revoke a certificateCertificate revocation reasons Change the display name for a certificate Press the key Associate Addresses Press the key Save 276 Download a PGP key from an LDAP-enabled server PGP keysCertificate shortcuts About PGP keys Download an updated PGP key from an LDAP-enabled server Download a personal PGP key from the PGP Universal ServerView properties for a PGP key PGP key properties Clear the PGP data cache Send a PGP keyDelete a PGP key PGP key status indicators PGP key statusCheck the revocation status of a PGP key Change the trust status of a PGP key PGP key options PGP key revocation reasonsChange the display name for a PGP key Press the key Fetch PGP Keys Press the key Options Troubleshooting PGP keys Certificate serversPGP key shortcuts Add a certificate server Connection options for Ocsp and CRL servers Send connection information for a certificate serverDelete a certificate server Press the key Email Server or PIN Server Change the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Key store Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store dataChange the Key Store Password Timeout field About using a smart card with your device Turn on two-factor authenticationClick Security Password Smart cards About smart password entry Turn off smart password entryChange the Lock On Card Removal field to Enabled Set the Smart Password Entry field to Disabled Use a certificate to authenticate your smart card Switch smart password filtersPrerequisites Using authentication certificates VPN settings Store the passphrase for your smart card on your deviceTurn off notification for smart card connections About VPN profiles Change the user name and password for a VPN profile Verify security software manuallyAbout software tokens Change the software token for a VPN profile Reset connection permissions for third-party applications Turn on safe modeClick Device Advanced System Settings TCP IP Third-party application control Set permissions for a third-party application Turn off a prompt for a third-party application connectionInteraction permissions for third-party applications Expand Connections, Interactions, or User Data Data permissions for third-party applications Cannot download a certificate Troubleshooting SecurityCannot unlock my device using my smart card Service books and diagnostic reports Accept, delete, or restore a service bookRun a diagnostic report View, submit, or delete a diagnostic report Set a default recipient for diagnostic reports Cannot run or submit a diagnostic reportTo delete all diagnostic reports, click Delete All Click Device About Device Versions About synchronization Reconcile email over the wireless networkSynchronization Synchronize organizer data over the wireless network About synchronization conflicts About backing up and restoring device data Manage email reconciliation conflictsManage data synchronization conflicts 300 Troubleshooting SynchronizationEmail is not reconciling over the wireless network Am not receiving email from personal folders on my computer Accessibility options About accessibility options Screen accessibility optionsChange the display font Use grayscale or reverse contrast for the screen display Audio and phone accessibility options Turn on event soundsAdd a contact alert TTY support Perform an action using a voice command Available voice commandsVoice dialing Turn on TTY support Typing accessibility options Convert a measurement CalculatorUse the calculator BrickBreaker capsules BrickBreakerAbout BrickBreaker Adjust the volume BrickBreaker scoringPlay BrickBreaker Catching a capsule Set the paddle speed Word Mole game Word Mole game basicsAbout the Word Mole game Form a word Turn on tutorial mode Single-player gamesSave a game Resume a game Multiplayer games Invite a playerAccept an invitation Set multiplayer game options Troubleshooting Word Mole BlackBerry enabled device GlossaryBlackBerry MDS Certificate DSML-enabled server LDAP-enabled server Mass storage modeOcsp server Personal certificate Public key Root certificate Triple DES Legal notice 319 320 Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook User Guide User Guide

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