User Guide | Blackberry Z10 instruction

BlackBerry Z10 Smartphone

Version: 10.2

User Guide

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Blackberry Z10 manual User Guide

Contents

User Guide Published 2013-09-19 SWD-20130919120803005 Contents 162 282 New in this release Getting to know your deviceIntroducing BlackBerry 10 OS version BlackBerry Story Maker BlackBerry Browser Introducing BlackBerry 10 new apps and features Camera and Time Shift mode Share, stream, or display your media files How do I get back to the home screen? Whats different about BlackBerry 10?Many apps, you can tap How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my apps? Where are my ring tones and notification profiles?Where are my tasks, memos, and voice notes? Tap Settings Notifications Where can I find my device info and passwords? Where do I find my files?What is BlackBerry Link? How do I search? Your device at a glance Home screen at a glance Home screen, keys, and icons Contacts Application iconsBrowser Calendar BlackBerry World Text MessagesRemember Docs To Go Setup SettingsGames YouTube Help Notification icons Insert or remove the SIM card Setup and activation Insert or remove the battery and a media card Set up your device Make note of your usernames and passwords Set up email or other types of accounts on your device Update BBM Power and chargingPut your device in standby mode What if I have contacts on my SIM card? Charge your device Restart or reset your device Lock your screen Tips Charging your device Scroll and move between items Using the touch screenUse a slider Zoom in to or zoom out from the screen Select items Minimize apps and show your Active Frames Move items from one place to another Show the menus View the Hub Show the keyboard Navigating within an Android app Personalizing your deviceDownload and buy apps, games, music, and videos Tap Purchase Move an app around the home screen Set an alarmChange your ring tone, sounds, or alerts Change your font size Tutorial Searching the Help app on a BlackBerry 10 device Where do I find customer support?Bookmark a favorite webpage Video Keys and features How To demo videosOverview Video Getting around the BlackBerry interface Video Battery and power Video Using the touch screenVideo BlackBerry Flow Video Keyboard and typing basics Video BlackBerry Hub Video Keyboard options Video Update your BlackBerry device softwareVideo Searching your BlackBerry device Video Personalize your device Video Set up your BlackBerry device SetupVideo Insert the SIM card, battery, and media card Video Transferring data to your new device Video BlackBerry ID basics Video Setting up accounts Video Mobile Hotspot mode Video Bluetooth and Wi-Fi connectionsConnections Video Near Field Communication NFC Video Connect to your computer with BlackBerry Link Video Connect your device to an Hdmi display Apps Video Browser settingsVideo Making calls Video Browser basics Video Calendar basics Video Using the Contacts app Video Documents To Go Getting Started Video Organizing tasks and notes with BlackBerry RememberVideo Documents To Go Edit and present slideshows Video Adobe Reader Video File Manager Video Print To Go Video Voice Control basics Video BlackBerry Maps Video Add or edit a BBM contact Video Get Started with BBMVideo BBM Video chat with Screen Share Media Video Taking pictures using the Time Shift modeVideo Taking pictures Video Edit a picture Video Viewing your picturesVideo Record a video Video Edit a video Video Watching your videos Video Creating stories with BlackBerry Story Maker Video Media sharingVideo Playing your music Before you switch devices Device Switch Backing up and switching devices Transfer data to a new device using BlackBerry Protect Transfer data from a BlackBerry 7 device using a media cardClick Using a Media Card Save Data Tap Restore Transfer passwords to Password Keeper After you switch devicesRestoring BBM Tap Settings Import Passwords Tips after switching devices Cant switch my SIM card to my new BlackBerry 10 device Troubleshooting Device SwitchHow do I reset my lost or forgotten BlackBerry ID password? Change your backlighting DisplayChange your font size Set a picture as your wallpaper Lock your device with a password Change your devices regional settingsTap Settings Language and Input Lock your screen Connect your device to an Hdmi display Turn on rotation lockLock your work space Take a screen shot of your device SearchSearch your device Filter your search results Tap Settings Search Change your search settingsDo more with your search results Phone at a glance Making and receiving calls PhoneMake a call Call someone from your contact list Call a recent number or speed dial contactAnswer or dismiss a call Use Reply Now to send a message to a caller Answer a second call while already on a call Start a conference callMake another call while already on a call Remove people from a conference call Automatically answer a call when a headset is connected Automatically answer or end a call using a case or holsterAnswering calls automatically Move a call from your headset to your device Move a call to BBM Video Set up your voice mailAdd a contact or number to your speed dial list Delete a contact or number from your speed dial list Call waiting, call forwarding, and call blocking Set up call forwardingTurn on or turn off call waiting Block calls Set up smart dialing Adjust the bass and treble of your callsPhone options Show or hide your number on outgoing calls Set up your fixed dialing numbers Turn on the Reply Now featureSet the Use Priority Calling switch to On View your call summary Checking your voice mail from your BlackBerry device Visual Voice MailListen to a voice mail message Forward a voice mail message Change your voice mail greeting Change your voice mail passwordDeactivate voice mail on your device BBM Video at a glance Start a BBM Video chat BBM Video Mute your microphone in a BBM Video chat Switch cameras or share your screenMove your video thumbnail around the screen Accept or decline a BBM Video chat or BBM Voice chat Move your BBM Video chat to an external display Ring tones, sounds, and alertsBBM Video options Change your ring tone, sounds, or alerts View and respond to Instant Preview notifications Turn off the Instant Previews featureSet a custom ring tone for a contact Turn off all ring tones and sounds Lock Screen Preview notifications Turn off the Lock Screen Preview featureRespond directly to an Instant Preview notification View a Lock Screen Preview notification My device doesnt display Instant Preview notifications Troubleshooting Ring tones, sounds, and alertsMy device doesnt display Lock Screen Preview notifications Staying connected with the BlackBerry Hub BlackBerry Hub BlackBerry Hub at a glance Setting up and managing accounts User Guide Add a social networking or Evernote account Add a personal email accountOn the Add Account screen, tap Email, Calendar and Contacts On the Add Account screen, tap Work Account Add a BlackBerry email account Tap Settings Accounts Change account settingsAdd an Imap or POP email account Add a CalDAV or CardDAV account Remove an account from your device BlackBerry Hub message list iconsCant add a second social networking account Viewing and searching messages View messages by account or message type Navigate your list of messages and notifications Search for a message View filed emailViewing important messages with the BlackBerry Priority Hub View only your priority messages Turn off the BlackBerry Priority Hub Change the types of messages that are marked as priorityView attachments sent to you Sort attachments Share or save your attachments Send email and messages from the BlackBerry HubReply to or forward an email Add a BCC recipient to an email Attach a file to an email or text messageChange text formatting in an email Accept spelling suggestions Managing messages Flag a message Securing your emailMark a message as read or unread Download or share a picture from an email Turn on IBM Notes email encryption on your device Set up S/MIME-protected messagingSign or encrypt a message Tap Secure Email Secure email icons Tips BlackBerry HubPeek at your messages in the BlackBerry Hub from anywhere Jump to the next or previous message Create a meeting from an email Check your upcoming events from the BlackBerry HubAdd a contact from the BlackBerry Hub Change your default email address or calendar BlackBerry Hub settingsRefresh your list of messages Set an out-of-office reply View conversation threads instead of single messages Change how messages are displayed in the BlackBerry HubStop showing sent or filed messages in the BlackBerry Hub Color code your email accounts Turn off cell broadcast messages Change advanced settings for text messagesTap Facebook, Twitter, or LinkedIn Tap Post, Tweet, or Send Troubleshooting wizard Im having problems using email Troubleshooting BlackBerry HubAbout public warning messages Unsubscribe from public warning messages Cant find my work email in the BlackBerry Hub Can only see email for the last 30 daysCant see the recipients for a message Cant send or forward a text message Password locking and screen locking Passwords and lockingSecurity BlackBerry ID SIM card PINs BlackBerry Balance and the work space passwordNetwork lock and unlock code Lock or unlock your device Unlock your device with a network unlock code Change your work space password Change or remove your device passwordProtect your SIM card with a PIN Finding and protecting a lost device Set up BlackBerry Protect on your deviceChange your SIM card PIN Tap Settings Security and Privacy Application Permissions Setting security permissions for appsChange or view app permissions Securing your email Wipe your device to delete your data About BlackBerry Balance Switch between your personal and work spacesDelete your work space Tap Delete Data Using Parental Controls Turn on encryption Restrict or limit access to features and contentImport a certificate from your computer Managing VPN profiles Tap Settings Network Connections VPN AddAbout smart cards Add a VPN profile Use two-factor authentication Using a smart card with your deviceStore your smart card password on your device Import a certificate from a smart card How do I reset my device password if I forget it? Frequently asked questions SecurityWhat content is in my work space and my personal space? NFC Can I use personal apps on my works network? Work space and BlackBerry Balance Where is my picture that I just took?What happens to my device data if I leave my organization? Switch between your personal and work spaces Lock your work space Change your work space passwordDelete your work space Does my device have BlackBerry Balance? How do I set up BlackBerry Balance? Description My device is quarantined Troubleshooting Work space and BlackBerry Balance Change your BlackBerry ID password Set up a new BlackBerry IDBlackBerry ID About BlackBerry ID Using your BlackBerry ID on a new device Using your BlackBerry ID to switch devicesTutorial Creating a BlackBerry ID on a BlackBerry 10 device Find your BlackBerry ID on your old device Why do I need to re-enter my BlackBerry ID password? FAQ BlackBerry ID Troubleshooting wizard I need help with my BlackBerry ID Password KeeperAbout Password Keeper Transfer passwords to Password Keeper Change the Password Keeper password Manage passwords in Password KeeperUse a password or username from Password Keeper Password Generate a random password Hide or show passwords in Password KeeperSearch in Password Keeper Prevent password and username copying Create security questions and answers in Password Keeper Lock Password KeeperDuplicate the password record Add a password record to your favorites Tap Password Keeper Share text and websites with Password Keeper Camera app at a glance Taking pictures and recording videos CameraTake a picture Record a video Access the Camera app from the Lock screenTurn on autofocus lock Take the best picture possible using Time Shift mode Using Time Shift modeReplace a persons expression using Time Shift mode Peek at the last picture or video that you took Shooting modes Change the capture settingsNormal Stabilization Scene modes Change the camera settings Cant turn on the flash or use the video light Troubleshooting CameraCant take a picture or record a video Cant save pictures or videos to my media card Pictures app at a glance PicturesRecent screen Albums screen Date screen Viewing your picturesZoom in to or out from a picture Pan a picture Edit a picture Switch between your personal and work spacesShare a picture Doing more with your pictures and picture albums Create an album Organizing your pictures and albumsMove a picture to a different album Supported picture file extensions Troubleshooting PicturesCant open a media file Cant save a media file Music app at a glance MusicNow Playing screen Playing your music Doing more with your music Creating playlists and organizing your musicMake a playlist Add the music currently playing to a playlist Edit or rename a playlist Organize your music on the Now Playing screenAdd music to the Now Playing screen Remove and order songs on the Now Playing screen Tips Music Change the volumeSave your music on the Now Playing screen as a playlist Play your last music selection File extension Supported video codecs Supported audio codecs Troubleshooting Music Videos app at a glance Videos Play or pause a video Watching your videosChange the video display size Doing more with your videos Edit a video AVI MJPEG, MPEG-4 MPEG-3 F4V BlackBerry Story Maker Troubleshooting VideosAbout BlackBerry Story Maker Preview a story in BlackBerry Story Maker Media sharing Change your BlackBerry Story Maker settingsDelete a story in BlackBerry Story Maker About sharing media Play or view your media file on a Dlna Certified device Tap Settings Media SharingShare your media files with Dlna Certified devices Give your device a nickname Finding a place MapsStart turn-by-turn directions Mute voice-guided directions Show or hide trafficAvoid toll roads, highways, or ferries on your route Tap Route Options Recalculate routes My placesAdd a new place to your favorites Remove a place from your favorites Switch between kilometers or miles Changing settings for MapsView your recent places Clear your recent places About location services Location servicesTurn on or turn off location services Turn on or turn off traffic data Change location permissions for apps Turn on or turn off location-based ads Compass at a glance About the compass CompassPoint the compass to true north or to magnetic north Im not getting an accurate reading from the compass Troubleshooting Compass Adding a folder or an entry to the Remember app RememberCreate a folder in the Remember app Add an entry to the Remember app Add tags to an entry Add a due date and reminder time to an entryFormat the text in an entry Record a voice note Send something to the Remember app Changing a Remember folder or entryChange an entry Move an entry to a different folder Delete a folder or an entry in the Remember app Troubleshooting Remember appViewing and searching your Remember entries Search for an entry in the Remember app About the Calendar app CalendarCant send something to the Remember app Cant open a folder in the Remember app User Guide Check your upcoming events from the BlackBerry Hub Subscribe to a public calendar on your deviceTap Accounts Subscribed Calendar Find email and files associated with an event View your eventsCheck who youre meeting with Create an event Add a location to an event Invite people to an eventSchedule a recurring event Tap No Recurrence Change or delete an event Hide a calendarJoin a conference call from a meeting reminder Add conference call details to an event Save conference call details in the Calendar app Calendar app settingsSend an I will be late message Share a file with meeting participants Change the email address to use with each calendar Change default settings for eventsChange the color for a calendar New or updated events arent appearing in my calendar Troubleshooting Calendar appChange how your calendar is displayed Cant sync my calendar About the Contacts app ContactsContacts at a glance Add a contact to the Contacts app Adding contactsCopy contacts to and from your SIM card Contact views UpdatesAdd a contact from the Calls screen Details Add a contact to your favorites Changing contactsContact someone Filtering contacts Search for a contactView contacts by account Hide a set of contacts Sort your contacts Troubleshooting ContactsShare a contact My contacts werent merged automatically Clock at a glance Change the clock face ClockTap Digital or Analog Set additional alarms Alarm clockManage your additional alarms Set an alarm for multiple days Change your alarm toneSet the snooze Stopwatch TimerWorld clock Delete a city from the world clock screen Turn on bedside mode Set the Phone Calls in Bedside Mode switch to On Hear phone calls in bedside mode Switch to a scientific or standard calculator Calculator at a glance Using the calculatorCalculator Convert a unit of measurement View your previous calculations Calculate a tip Browsing the Internet BrowserBrowser at a glance Go to a website Change the current search engine Switch between tabs Using Browser tabsOpen a new tab Close a tab Change the background color in reader mode Change text size in reader modeSearch for text on a webpage View webpages in a reader-friendly format Add a website to your home screen Bookmarks and historyTurn on Adobe Flash support View your Browser bookmarks Organizing your bookmarks View your bookmarks by tags or in a listChange your bookmarks Add, rename, or delete a bookmark tag Browsing safely Change Browser security settingsDelete your browsing history About website certificates Security settings Troubleshooting BrowserChange permissions for specific websites Cant watch a video online Smart Tags application explained Smart TagsScan a QR Code, barcode, or an NFC tag Delete a smart tag from your device Create your own smart tagSmart tag types View your favorite smart tags Favorite a smart tag Erase smart tag information from an NFC tag Share a smart tagLock a smart tag Voice Control Using the BlackBerry Voice Control appMaking a phone call with the Voice Control app Dial a number Search your device using the Voice Control App Searching using the Voice Control appSearch the Internet using the Voice Control app Ask a question using the Voice Control app Set an alarm using the Voice Control app Type using voice dictationGet directions using the Voice Control app Change your Facebook status using the Voice Control app Post a LinkedIn update using the Voice Control app Post a tweet using the Voice Control appSave notes and memos using the Voice Control app Check your battery level using the Voice Control app Change the voice recognition mode Voice Control settingsChange your voice response settings Tap Settings Voice Control Change your Games profile GamesInvite a friend to the Games app Add a game Recommend a game Add a game to your favoritesInvite a Games friend to BBM Start a BBM chat with a Games friend Organizing apps Troubleshooting GamesLeave an app or close an app Move an app around the home screen Rename a folder Move an app out of a folderTap Rename Getting started with Documents To Go Documents To Go Save changes to a file in Documents To Go Access work filesUndo or redo an action in Documents To Go Change the font or formatting Editing documentsView a bookmark in a document Correct spelling in a document Editing spreadsheets Enable word wrapFind and replace text in a document Resize a row or column Editing slideshows Clear the contents of a cellCut, copy, and paste a cell, row, or column Edit a slideshow Reorder the slides Presenting slideshowsHide or delete slides View a slideshow presentation Viewing files File ManagerZoom in or out on a slide Use the virtual laser pointer View files on connected devices or networks Managing your filesRename a file or folder Add a folder Sort files and folders Transferring filesSelect multiple files Share files Copy a file Working with files stored in the cloudRetrieve files saved to the cloud Save a file to your device Working with zip files Storage space and media cardMoving or copying media files and documents Tap Identification on Network and make note of the Username Tap Settings Storage and Access Inserting the SIM card, battery, and media cardTurn on USB mass storage Insert or remove the SIM card Insert or remove the battery and a media card Supported media cards Using a media cardFormat your media card Wipe data from your media card Check how much storage space is free Frequently asked questions Storage space and memoryHow do I free up storage space? Error messages Media card 235 Wireless connections icons Check which wireless networks your device connects toConnections Down. Tap Settings Network Connections Mobile Network Tips Choosing a connection Bluetooth technologyNetwork connections Connections between devices Tap Settings Network Connections Turn on airplane modeShared Internet connections Internet tethering Tap Settings Network Connections Mobile Network Switch wireless networks manuallyMobile network Connect to the mobile network Set the Network Selection Mode to Manual Turn off data services while roaming Connect to a Wi-Fi network Wi-FiManually connect to a Wi-Fi network Tutorial Setting up Wi-Fi on a BlackBerry 10 device Disable or re-enable a saved Wi-Fi network Delete a saved Wi-Fi networkWi-Fi network settings Tap Wi-Fi Inter-Access Point Handover Enable IPv6Security Type CA Certificate Cant connect to a Wi-Fi network Sharing your Internet connection using Mobile Hotspot mode Mobile Hotspot modeUse Mobile Hotspot mode to share your Internet connection Tap Settings Network Connections Mobile Hotspot Disconnect a device from your mobile hotspot Find your Mobile Hotspot mode settings Set the Internet Tethering switch to On Tap Settings Network Connections Internet TetheringInternet tethering Cant connect multiple devices to my mobile hotspot Turn on Bluetooth technology BluetoothPair and connect with a Bluetooth enabled device Rename a paired or saved Bluetooth enabled device Delete a saved Bluetooth enabled device Disconnect from a paired Bluetooth enabled devicePairing your device with a car Set how Bluetooth enabled car kits access your messages Let your car kit use your devices network credentials Tap Settings Network Connections NFC What is NFC?Turn on NFC How do I update the software on my BlackBerry 10 device? Software UpdatesSend a file using NFC Find your NFC settings Change your typing language LanguageChange your keyboard language Change your voice input language Keyboard and typing Tap Settings Language and Input Prediction and CorrectionTurn on word predictions Add a new text shortcut Show the keyboardChange or delete a text shortcut Clear the learned words list Delete a word Type a symbol or number Type faster with automated assistance settingsTyping on the Keyboard Type an accented character Tap Settings Language and Input On-Screen Keyboard Change where word suggestions appearCut, copy, and paste text Selecting word suggestions that appear while you type Tap Settings Language and Input Spell Check Change spell check settingsSpell check Turn on spell check Change Keyboard, input, or typing settings Battery and powerTroubleshooting Keyboard and typing Cant show the Keyboard Insert or remove the SIM card Insert or remove the battery and a media card Turn off your device Battery and charging icons Charge your device Check your battery power level Battery safety LED and battery notificationsDevice and battery disposal Frequently asked questions Battery and power Customize your accessibility settings Accessibility Tap Settings Accessibility Turn on Magnify modeCustomize the magnification level Temporarily turn off Magnify mode Tap Settings Accessibility Hearing Aid Settings Turn on Hearing Aid modeTap Settings Accessibility Tap Screen Reader Turn on TTY support Turn on or turn off the Dark Screen mode BlackBerry Screen Reader settingsAdjust the volume, speed, and pitch Adjust the verbosity BlackBerry Screen Reader gestures Turn on the Silent on Calls settingTurn on or turn off Keyboard Echo Change the language that the BlackBerry Screen Reader uses Task Gesture Select an item from a list Using BlackBerry Screen Reader Quick Settings mode Choose from are either High or Low Turn on Closed Captions Using the BlackBerry Screen Reader on the home screen About BlackBerry Link features on your device BlackBerry Link features on your deviceAccess files stored on your computer Working with files stored on your computer Cant access files on my computer Troubleshooting BlackBerry LinkTap Settings BlackBerry Link Copy a file to your device Tap Clear Local Calendar and Clear Local Contacts Have duplicate contact and calendar entries Legal notice 283 User Guide