Where do I find customer support?

User Guide

Get started

Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm is set for.

Bookmark a favorite webpage

On a webpage, tap > .

Get support for your BlackBerry smartphone by clicking one of the links below.

Visit blackberry.com/support for self-help resources such as manuals and knowledge base articles. Watch videos to learn how to set up or use features on your device. Find answers or post your own question on community forums. Share tips and solutions on social networks and BlackBerry blogs.

Visit blackberry.com/contact for information about who to call for warranty information, billing, repairs, or technical support.

Tutorial: Searching the Help app on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice searching the Help app on a BlackBerry 10 device. Note: This tutorial is available in English only.

Start the tutorial http://docs.blackberry.com/tutorials/help/en

Page 36

Image 36

Blackberry Z10 manual Where do I find customer support?, Tutorial Searching the Help app on a BlackBerry 10 device

Contents

User Guide Published 2013-09-19 SWD-20130919120803005 Contents 162 282 Getting to know your device New in this releaseIntroducing BlackBerry 10 OS version BlackBerry Story Maker Introducing BlackBerry 10 new apps and features BlackBerry Browser Camera and Time Shift mode Share, stream, or display your media files Whats different about BlackBerry 10? How do I get back to the home screen?Many apps, you can tap How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my ring tones and notification profiles? Where are my apps?Where are my tasks, memos, and voice notes? Tap Settings Notifications Where do I find my files? Where can I find my device info and passwords?What is BlackBerry Link? How do I search? Home screen, keys, and icons Your device at a glance Home screen at a glance Application icons ContactsBrowser Calendar Text Messages BlackBerry WorldRemember Docs To Go Settings SetupGames YouTube Notification icons Help Setup and activation Insert or remove the SIM card Insert or remove the battery and a media card Set up your device Set up email or other types of accounts on your device Make note of your usernames and passwords Power and charging Update BBMPut your device in standby mode What if I have contacts on my SIM card? Restart or reset your device Charge your device Tips Charging your device Lock your screen Using the touch screen Scroll and move between itemsUse a slider Select items Zoom in to or zoom out from the screen Move items from one place to another Minimize apps and show your Active Frames View the Hub Show the menus Show the keyboard Personalizing your device Navigating within an Android appDownload and buy apps, games, music, and videos Tap Purchase Set an alarm Move an app around the home screenChange your ring tone, sounds, or alerts Change your font size Where do I find customer support? Tutorial Searching the Help app on a BlackBerry 10 deviceBookmark a favorite webpage How To demo videos Video Keys and featuresOverview Video Getting around the BlackBerry interface Video Using the touch screen Video Battery and powerVideo BlackBerry Flow Video BlackBerry Hub Video Keyboard and typing basics Video Update your BlackBerry device software Video Keyboard optionsVideo Searching your BlackBerry device Video Personalize your device Setup Video Set up your BlackBerry deviceVideo Insert the SIM card, battery, and media card Video Transferring data to your new device Video Setting up accounts Video BlackBerry ID basics Video Bluetooth and Wi-Fi connections Video Mobile Hotspot modeConnections Video Near Field Communication NFC Video Connect your device to an Hdmi display Video Connect to your computer with BlackBerry Link Video Browser settings AppsVideo Making calls Video Browser basics Video Using the Contacts app Video Calendar basics Video Organizing tasks and notes with BlackBerry Remember Video Documents To Go Getting StartedVideo Documents To Go Edit and present slideshows Video Print To Go Video Adobe Reader Video File Manager Video BlackBerry Maps Video Voice Control basics Video Get Started with BBM Video Add or edit a BBM contactVideo BBM Video chat with Screen Share Video Taking pictures using the Time Shift mode MediaVideo Taking pictures Video Viewing your pictures Video Edit a pictureVideo Record a video Video Watching your videos Video Edit a video Video Media sharing Video Creating stories with BlackBerry Story MakerVideo Playing your music Device Switch Before you switch devices Backing up and switching devices Transfer data from a BlackBerry 7 device using a media card Transfer data to a new device using BlackBerry ProtectClick Using a Media Card Save Data Tap Restore After you switch devices Transfer passwords to Password KeeperRestoring BBM Tips after switching devices Tap Settings Import Passwords Troubleshooting Device Switch Cant switch my SIM card to my new BlackBerry 10 deviceHow do I reset my lost or forgotten BlackBerry ID password? Display Change your backlightingChange your font size Set a picture as your wallpaper Change your devices regional settings Lock your device with a passwordTap Settings Language and Input Lock your screen Turn on rotation lock Connect your device to an Hdmi displayLock your work space Search Take a screen shot of your deviceSearch your device Filter your search results Change your search settings Tap Settings SearchDo more with your search results Phone Phone at a glance Making and receiving callsMake a call Call a recent number or speed dial contact Call someone from your contact listAnswer or dismiss a call Use Reply Now to send a message to a caller Start a conference call Answer a second call while already on a callMake another call while already on a call Remove people from a conference call Automatically answer or end a call using a case or holster Automatically answer a call when a headset is connectedAnswering calls automatically Move a call from your headset to your device Set up your voice mail Move a call to BBM VideoAdd a contact or number to your speed dial list Delete a contact or number from your speed dial list Set up call forwarding Call waiting, call forwarding, and call blockingTurn on or turn off call waiting Block calls Adjust the bass and treble of your calls Set up smart dialingPhone options Show or hide your number on outgoing calls Turn on the Reply Now feature Set up your fixed dialing numbersSet the Use Priority Calling switch to On View your call summary Visual Voice Mail Checking your voice mail from your BlackBerry deviceListen to a voice mail message Forward a voice mail message Change your voice mail password Change your voice mail greetingDeactivate voice mail on your device BBM Video BBM Video at a glance Start a BBM Video chat Switch cameras or share your screen Mute your microphone in a BBM Video chatMove your video thumbnail around the screen Accept or decline a BBM Video chat or BBM Voice chat Ring tones, sounds, and alerts Move your BBM Video chat to an external displayBBM Video options Change your ring tone, sounds, or alerts Turn off the Instant Previews feature View and respond to Instant Preview notificationsSet a custom ring tone for a contact Turn off all ring tones and sounds Turn off the Lock Screen Preview feature Lock Screen Preview notificationsRespond directly to an Instant Preview notification View a Lock Screen Preview notification Troubleshooting Ring tones, sounds, and alerts My device doesnt display Instant Preview notificationsMy device doesnt display Lock Screen Preview notifications BlackBerry Hub Staying connected with the BlackBerry Hub BlackBerry Hub at a glance Setting up and managing accounts User Guide Add a personal email account Add a social networking or Evernote accountOn the Add Account screen, tap Email, Calendar and Contacts Add a BlackBerry email account On the Add Account screen, tap Work Account Change account settings Tap Settings AccountsAdd an Imap or POP email account Add a CalDAV or CardDAV account BlackBerry Hub message list icons Remove an account from your deviceCant add a second social networking account Viewing and searching messages Navigate your list of messages and notifications View messages by account or message type View filed email Search for a messageViewing important messages with the BlackBerry Priority Hub View only your priority messages Change the types of messages that are marked as priority Turn off the BlackBerry Priority HubView attachments sent to you Sort attachments Send email and messages from the BlackBerry Hub Share or save your attachmentsReply to or forward an email Attach a file to an email or text message Add a BCC recipient to an emailChange text formatting in an email Accept spelling suggestions Managing messages Securing your email Flag a messageMark a message as read or unread Download or share a picture from an email Set up S/MIME-protected messaging Turn on IBM Notes email encryption on your deviceSign or encrypt a message Tap Secure Email Tips BlackBerry Hub Secure email iconsPeek at your messages in the BlackBerry Hub from anywhere Jump to the next or previous message Check your upcoming events from the BlackBerry Hub Create a meeting from an emailAdd a contact from the BlackBerry Hub BlackBerry Hub settings Change your default email address or calendarRefresh your list of messages Set an out-of-office reply Change how messages are displayed in the BlackBerry Hub View conversation threads instead of single messagesStop showing sent or filed messages in the BlackBerry Hub Color code your email accounts Change advanced settings for text messages Turn off cell broadcast messagesTap Facebook, Twitter, or LinkedIn Tap Post, Tweet, or Send Troubleshooting BlackBerry Hub Troubleshooting wizard Im having problems using emailAbout public warning messages Unsubscribe from public warning messages Can only see email for the last 30 days Cant find my work email in the BlackBerry HubCant see the recipients for a message Cant send or forward a text message Passwords and locking Password locking and screen lockingSecurity BlackBerry ID BlackBerry Balance and the work space password SIM card PINsNetwork lock and unlock code Lock or unlock your device Unlock your device with a network unlock code Change or remove your device password Change your work space passwordProtect your SIM card with a PIN Set up BlackBerry Protect on your device Finding and protecting a lost deviceChange your SIM card PIN Setting security permissions for apps Tap Settings Security and Privacy Application PermissionsChange or view app permissions Securing your email Wipe your device to delete your data Switch between your personal and work spaces About BlackBerry BalanceDelete your work space Tap Delete Data Using Parental Controls Restrict or limit access to features and content Turn on encryptionImport a certificate from your computer Tap Settings Network Connections VPN Add Managing VPN profilesAbout smart cards Add a VPN profile Using a smart card with your device Use two-factor authenticationStore your smart card password on your device Import a certificate from a smart card Frequently asked questions Security How do I reset my device password if I forget it?What content is in my work space and my personal space? Can I use personal apps on my works network? NFC Where is my picture that I just took? Work space and BlackBerry BalanceWhat happens to my device data if I leave my organization? Switch between your personal and work spaces Change your work space password Lock your work spaceDelete your work space How do I set up BlackBerry Balance? Does my device have BlackBerry Balance? Description Troubleshooting Work space and BlackBerry Balance My device is quarantined Set up a new BlackBerry ID Change your BlackBerry ID passwordBlackBerry ID About BlackBerry ID Using your BlackBerry ID to switch devices Using your BlackBerry ID on a new deviceTutorial Creating a BlackBerry ID on a BlackBerry 10 device Find your BlackBerry ID on your old device FAQ BlackBerry ID Why do I need to re-enter my BlackBerry ID password? Password Keeper Troubleshooting wizard I need help with my BlackBerry IDAbout Password Keeper Transfer passwords to Password Keeper Manage passwords in Password Keeper Change the Password Keeper passwordUse a password or username from Password Keeper Password Hide or show passwords in Password Keeper Generate a random passwordSearch in Password Keeper Prevent password and username copying Lock Password Keeper Create security questions and answers in Password KeeperDuplicate the password record Add a password record to your favorites Share text and websites with Password Keeper Tap Password Keeper Camera Camera app at a glance Taking pictures and recording videosTake a picture Access the Camera app from the Lock screen Record a videoTurn on autofocus lock Using Time Shift mode Take the best picture possible using Time Shift modeReplace a persons expression using Time Shift mode Peek at the last picture or video that you took Change the capture settings Shooting modesNormal Stabilization Change the camera settings Scene modes Troubleshooting Camera Cant turn on the flash or use the video lightCant take a picture or record a video Cant save pictures or videos to my media card Pictures Pictures app at a glanceRecent screen Albums screen Viewing your pictures Date screenZoom in to or out from a picture Pan a picture Switch between your personal and work spaces Edit a pictureShare a picture Doing more with your pictures and picture albums Organizing your pictures and albums Create an albumMove a picture to a different album Troubleshooting Pictures Supported picture file extensionsCant open a media file Cant save a media file Music Music app at a glanceNow Playing screen Playing your music Creating playlists and organizing your music Doing more with your musicMake a playlist Add the music currently playing to a playlist Organize your music on the Now Playing screen Edit or rename a playlistAdd music to the Now Playing screen Remove and order songs on the Now Playing screen Change the volume Tips MusicSave your music on the Now Playing screen as a playlist Play your last music selection File extension Supported video codecs Supported audio codecs Troubleshooting Music Videos Videos app at a glance Watching your videos Play or pause a videoChange the video display size Edit a video Doing more with your videos AVI MJPEG, MPEG-4 MPEG-3 F4V Troubleshooting Videos BlackBerry Story MakerAbout BlackBerry Story Maker Preview a story in BlackBerry Story Maker Change your BlackBerry Story Maker settings Media sharingDelete a story in BlackBerry Story Maker About sharing media Tap Settings Media Sharing Play or view your media file on a Dlna Certified deviceShare your media files with Dlna Certified devices Give your device a nickname Maps Finding a placeStart turn-by-turn directions Show or hide traffic Mute voice-guided directionsAvoid toll roads, highways, or ferries on your route Tap Route Options My places Recalculate routesAdd a new place to your favorites Remove a place from your favorites Changing settings for Maps Switch between kilometers or milesView your recent places Clear your recent places Location services About location servicesTurn on or turn off location services Turn on or turn off traffic data Turn on or turn off location-based ads Change location permissions for apps Compass Compass at a glance About the compassPoint the compass to true north or to magnetic north Troubleshooting Compass Im not getting an accurate reading from the compass Remember Adding a folder or an entry to the Remember appCreate a folder in the Remember app Add an entry to the Remember app Add a due date and reminder time to an entry Add tags to an entryFormat the text in an entry Record a voice note Changing a Remember folder or entry Send something to the Remember appChange an entry Move an entry to a different folder Troubleshooting Remember app Delete a folder or an entry in the Remember appViewing and searching your Remember entries Search for an entry in the Remember app Calendar About the Calendar appCant send something to the Remember app Cant open a folder in the Remember app User Guide Subscribe to a public calendar on your device Check your upcoming events from the BlackBerry HubTap Accounts Subscribed Calendar View your events Find email and files associated with an eventCheck who youre meeting with Create an event Invite people to an event Add a location to an eventSchedule a recurring event Tap No Recurrence Hide a calendar Change or delete an eventJoin a conference call from a meeting reminder Add conference call details to an event Calendar app settings Save conference call details in the Calendar appSend an I will be late message Share a file with meeting participants Change default settings for events Change the email address to use with each calendarChange the color for a calendar Troubleshooting Calendar app New or updated events arent appearing in my calendarChange how your calendar is displayed Cant sync my calendar Contacts About the Contacts appContacts at a glance Adding contacts Add a contact to the Contacts appCopy contacts to and from your SIM card Updates Contact viewsAdd a contact from the Calls screen Details Changing contacts Add a contact to your favoritesContact someone Search for a contact Filtering contactsView contacts by account Hide a set of contacts Troubleshooting Contacts Sort your contactsShare a contact My contacts werent merged automatically Clock Clock at a glance Change the clock faceTap Digital or Analog Alarm clock Set additional alarmsManage your additional alarms Change your alarm tone Set an alarm for multiple daysSet the snooze Timer StopwatchWorld clock Turn on bedside mode Delete a city from the world clock screen Hear phone calls in bedside mode Set the Phone Calls in Bedside Mode switch to On Calculator at a glance Using the calculator Switch to a scientific or standard calculatorCalculator Convert a unit of measurement Calculate a tip View your previous calculations Browser Browsing the InternetBrowser at a glance Go to a website Change the current search engine Using Browser tabs Switch between tabsOpen a new tab Close a tab Change text size in reader mode Change the background color in reader modeSearch for text on a webpage View webpages in a reader-friendly format Bookmarks and history Add a website to your home screenTurn on Adobe Flash support View your Browser bookmarks View your bookmarks by tags or in a list Organizing your bookmarksChange your bookmarks Add, rename, or delete a bookmark tag Change Browser security settings Browsing safelyDelete your browsing history About website certificates Troubleshooting Browser Security settingsChange permissions for specific websites Cant watch a video online Smart Tags Smart Tags application explainedScan a QR Code, barcode, or an NFC tag Create your own smart tag Delete a smart tag from your deviceSmart tag types Favorite a smart tag View your favorite smart tags Share a smart tag Erase smart tag information from an NFC tagLock a smart tag Using the BlackBerry Voice Control app Voice ControlMaking a phone call with the Voice Control app Dial a number Searching using the Voice Control app Search your device using the Voice Control AppSearch the Internet using the Voice Control app Ask a question using the Voice Control app Type using voice dictation Set an alarm using the Voice Control appGet directions using the Voice Control app Change your Facebook status using the Voice Control app Post a tweet using the Voice Control app Post a LinkedIn update using the Voice Control appSave notes and memos using the Voice Control app Check your battery level using the Voice Control app Voice Control settings Change the voice recognition modeChange your voice response settings Tap Settings Voice Control Games Change your Games profileInvite a friend to the Games app Add a game Add a game to your favorites Recommend a gameInvite a Games friend to BBM Start a BBM chat with a Games friend Troubleshooting Games Organizing appsLeave an app or close an app Move an app around the home screen Move an app out of a folder Rename a folderTap Rename Documents To Go Getting started with Documents To Go Access work files Save changes to a file in Documents To GoUndo or redo an action in Documents To Go Editing documents Change the font or formattingView a bookmark in a document Correct spelling in a document Enable word wrap Editing spreadsheetsFind and replace text in a document Resize a row or column Clear the contents of a cell Editing slideshowsCut, copy, and paste a cell, row, or column Edit a slideshow Presenting slideshows Reorder the slidesHide or delete slides View a slideshow presentation File Manager Viewing filesZoom in or out on a slide Use the virtual laser pointer Managing your files View files on connected devices or networksRename a file or folder Add a folder Transferring files Sort files and foldersSelect multiple files Share files Working with files stored in the cloud Copy a fileRetrieve files saved to the cloud Save a file to your device Storage space and media card Working with zip filesMoving or copying media files and documents Tap Identification on Network and make note of the Username Inserting the SIM card, battery, and media card Tap Settings Storage and AccessTurn on USB mass storage Insert or remove the SIM card Insert or remove the battery and a media card Using a media card Supported media cardsFormat your media card Wipe data from your media card Frequently asked questions Storage space and memory Check how much storage space is freeHow do I free up storage space? Error messages Media card 235 Check which wireless networks your device connects to Wireless connections iconsConnections Down. Tap Settings Network Connections Mobile Network Bluetooth technology Tips Choosing a connectionNetwork connections Connections between devices Turn on airplane mode Tap Settings Network ConnectionsShared Internet connections Internet tethering Switch wireless networks manually Tap Settings Network Connections Mobile NetworkMobile network Connect to the mobile network Turn off data services while roaming Set the Network Selection Mode to Manual Wi-Fi Connect to a Wi-Fi networkManually connect to a Wi-Fi network Tutorial Setting up Wi-Fi on a BlackBerry 10 device Delete a saved Wi-Fi network Disable or re-enable a saved Wi-Fi networkWi-Fi network settings Tap Wi-Fi Enable IPv6 Inter-Access Point HandoverSecurity Type CA Certificate Cant connect to a Wi-Fi network Mobile Hotspot mode Sharing your Internet connection using Mobile Hotspot modeUse Mobile Hotspot mode to share your Internet connection Tap Settings Network Connections Mobile Hotspot Find your Mobile Hotspot mode settings Disconnect a device from your mobile hotspot Tap Settings Network Connections Internet Tethering Set the Internet Tethering switch to OnInternet tethering Cant connect multiple devices to my mobile hotspot Bluetooth Turn on Bluetooth technologyPair and connect with a Bluetooth enabled device Rename a paired or saved Bluetooth enabled device Disconnect from a paired Bluetooth enabled device Delete a saved Bluetooth enabled devicePairing your device with a car Set how Bluetooth enabled car kits access your messages Let your car kit use your devices network credentials What is NFC? Tap Settings Network Connections NFCTurn on NFC Software Updates How do I update the software on my BlackBerry 10 device?Send a file using NFC Find your NFC settings Language Change your typing languageChange your keyboard language Change your voice input language Tap Settings Language and Input Prediction and Correction Keyboard and typingTurn on word predictions Show the keyboard Add a new text shortcutChange or delete a text shortcut Clear the learned words list Delete a word Type faster with automated assistance settings Type a symbol or numberTyping on the Keyboard Type an accented character Change where word suggestions appear Tap Settings Language and Input On-Screen KeyboardCut, copy, and paste text Selecting word suggestions that appear while you type Change spell check settings Tap Settings Language and Input Spell CheckSpell check Turn on spell check Battery and power Change Keyboard, input, or typing settingsTroubleshooting Keyboard and typing Cant show the Keyboard Insert or remove the SIM card Insert or remove the battery and a media card Turn off your device Battery and charging icons Check your battery power level Charge your device LED and battery notifications Battery safetyDevice and battery disposal Frequently asked questions Battery and power Accessibility Customize your accessibility settings Turn on Magnify mode Tap Settings AccessibilityCustomize the magnification level Temporarily turn off Magnify mode Turn on Hearing Aid mode Tap Settings Accessibility Hearing Aid SettingsTap Settings Accessibility Tap Screen Reader Turn on TTY support BlackBerry Screen Reader settings Turn on or turn off the Dark Screen modeAdjust the volume, speed, and pitch Adjust the verbosity Turn on the Silent on Calls setting BlackBerry Screen Reader gesturesTurn on or turn off Keyboard Echo Change the language that the BlackBerry Screen Reader uses Task Gesture Using BlackBerry Screen Reader Quick Settings mode Select an item from a list Choose from are either High or Low Using the BlackBerry Screen Reader on the home screen Turn on Closed Captions BlackBerry Link features on your device About BlackBerry Link features on your deviceAccess files stored on your computer Working with files stored on your computer Troubleshooting BlackBerry Link Cant access files on my computerTap Settings BlackBerry Link Copy a file to your device Have duplicate contact and calendar entries Tap Clear Local Calendar and Clear Local Contacts Legal notice 283 User Guide

Blackberry Z10 manual Where do I find customer support?, Bookmark a favorite webpage

Models: Z10

Bookmark a favorite webpage

Where do I find customer support?

Tutorial: Searching the Help app on a BlackBerry 10 device