User Guide

Legal notice

Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software.

The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.

The information provided in this guide is applicable to the following smartphone models:

STL100-1 / RFG81UW, RFG82UW

STL100-2 / RFH121LW

STL100-3 / RFF91LW, RFK121LW

STL100-4/ RFA91LW

BlackBerry Limited

295 Phillip Street

Waterloo, ON N2L 3W8

Canada

BlackBerry UK Limited

200 Bath Road

Slough, Berkshire SL1 3XE

United Kingdom

Published in Canada

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Contents

User Guide Published 2013-09-19 SWD-20130919120803005 Contents 162 282 Introducing BlackBerry 10 OS version Getting to know your deviceNew in this release BlackBerry Story Maker Introducing BlackBerry 10 new apps and features BlackBerry Browser Camera and Time Shift mode Share, stream, or display your media files Many apps, you can tap Whats different about BlackBerry 10?How do I get back to the home screen? How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my ring tones and notification profiles? Where are my apps?Where are my tasks, memos, and voice notes? Tap Settings Notifications Where do I find my files? Where can I find my device info and passwords?What is BlackBerry Link? How do I search? Home screen, keys, and icons Your device at a glance Home screen at a glance Application icons ContactsBrowser Calendar Text Messages BlackBerry WorldRemember Docs To Go Settings SetupGames YouTube Notification icons Help Setup and activation Insert or remove the SIM card Insert or remove the battery and a media card Set up your device Set up email or other types of accounts on your device Make note of your usernames and passwords Power and charging Update BBMPut your device in standby mode What if I have contacts on my SIM card? Restart or reset your device Charge your device Tips Charging your device Lock your screen Use a slider Using the touch screenScroll and move between items Select items Zoom in to or zoom out from the screen Move items from one place to another Minimize apps and show your Active Frames View the Hub Show the menus Show the keyboard Personalizing your device Navigating within an Android appDownload and buy apps, games, music, and videos Tap Purchase Set an alarm Move an app around the home screenChange your ring tone, sounds, or alerts Change your font size Bookmark a favorite webpage Where do I find customer support?Tutorial Searching the Help app on a BlackBerry 10 device How To demo videos Video Keys and featuresOverview Video Getting around the BlackBerry interface Video BlackBerry Flow Video Using the touch screenVideo Battery and power Video BlackBerry Hub Video Keyboard and typing basics Video Searching your BlackBerry device Video Update your BlackBerry device softwareVideo Keyboard options Video Personalize your device Setup Video Set up your BlackBerry deviceVideo Insert the SIM card, battery, and media card Video Transferring data to your new device Video Setting up accounts Video BlackBerry ID basics Video Bluetooth and Wi-Fi connections Video Mobile Hotspot modeConnections Video Near Field Communication NFC Video Connect your device to an Hdmi display Video Connect to your computer with BlackBerry Link Video Browser settings AppsVideo Making calls Video Browser basics Video Using the Contacts app Video Calendar basics Video Documents To Go Edit and present slideshows Video Organizing tasks and notes with BlackBerry RememberVideo Documents To Go Getting Started Video Print To Go Video Adobe Reader Video File Manager Video BlackBerry Maps Video Voice Control basics Video BBM Video chat with Screen Share Video Get Started with BBMVideo Add or edit a BBM contact Video Taking pictures Video Taking pictures using the Time Shift modeMedia Video Record a video Video Viewing your picturesVideo Edit a picture Video Watching your videos Video Edit a video Video Playing your music Video Media sharingVideo Creating stories with BlackBerry Story Maker Device Switch Before you switch devices Backing up and switching devices Transfer data from a BlackBerry 7 device using a media card Transfer data to a new device using BlackBerry ProtectClick Using a Media Card Save Data Tap Restore Restoring BBM After you switch devicesTransfer passwords to Password Keeper Tips after switching devices Tap Settings Import Passwords How do I reset my lost or forgotten BlackBerry ID password? Troubleshooting Device SwitchCant switch my SIM card to my new BlackBerry 10 device Display Change your backlightingChange your font size Set a picture as your wallpaper Change your devices regional settings Lock your device with a passwordTap Settings Language and Input Lock your screen Lock your work space Turn on rotation lockConnect your device to an Hdmi display Search Take a screen shot of your deviceSearch your device Filter your search results Do more with your search results Change your search settingsTap Settings Search Make a call PhonePhone at a glance Making and receiving calls Call a recent number or speed dial contact Call someone from your contact listAnswer or dismiss a call Use Reply Now to send a message to a caller Start a conference call Answer a second call while already on a callMake another call while already on a call Remove people from a conference call Automatically answer or end a call using a case or holster Automatically answer a call when a headset is connectedAnswering calls automatically Move a call from your headset to your device Set up your voice mail Move a call to BBM VideoAdd a contact or number to your speed dial list Delete a contact or number from your speed dial list Set up call forwarding Call waiting, call forwarding, and call blockingTurn on or turn off call waiting Block calls Adjust the bass and treble of your calls Set up smart dialingPhone options Show or hide your number on outgoing calls Turn on the Reply Now feature Set up your fixed dialing numbersSet the Use Priority Calling switch to On View your call summary Visual Voice Mail Checking your voice mail from your BlackBerry deviceListen to a voice mail message Forward a voice mail message Deactivate voice mail on your device Change your voice mail passwordChange your voice mail greeting BBM Video BBM Video at a glance Start a BBM Video chat Switch cameras or share your screen Mute your microphone in a BBM Video chatMove your video thumbnail around the screen Accept or decline a BBM Video chat or BBM Voice chat Ring tones, sounds, and alerts Move your BBM Video chat to an external displayBBM Video options Change your ring tone, sounds, or alerts Turn off the Instant Previews feature View and respond to Instant Preview notificationsSet a custom ring tone for a contact Turn off all ring tones and sounds Turn off the Lock Screen Preview feature Lock Screen Preview notificationsRespond directly to an Instant Preview notification View a Lock Screen Preview notification My device doesnt display Lock Screen Preview notifications Troubleshooting Ring tones, sounds, and alertsMy device doesnt display Instant Preview notifications BlackBerry Hub Staying connected with the BlackBerry Hub BlackBerry Hub at a glance Setting up and managing accounts User Guide On the Add Account screen, tap Email, Calendar and Contacts Add a personal email accountAdd a social networking or Evernote account Add a BlackBerry email account On the Add Account screen, tap Work Account Change account settings Tap Settings AccountsAdd an Imap or POP email account Add a CalDAV or CardDAV account Cant add a second social networking account BlackBerry Hub message list iconsRemove an account from your device Viewing and searching messages Navigate your list of messages and notifications View messages by account or message type View filed email Search for a messageViewing important messages with the BlackBerry Priority Hub View only your priority messages Change the types of messages that are marked as priority Turn off the BlackBerry Priority HubView attachments sent to you Sort attachments Reply to or forward an email Send email and messages from the BlackBerry HubShare or save your attachments Attach a file to an email or text message Add a BCC recipient to an emailChange text formatting in an email Accept spelling suggestions Managing messages Securing your email Flag a messageMark a message as read or unread Download or share a picture from an email Set up S/MIME-protected messaging Turn on IBM Notes email encryption on your deviceSign or encrypt a message Tap Secure Email Peek at your messages in the BlackBerry Hub from anywhere Tips BlackBerry HubSecure email icons Jump to the next or previous message Add a contact from the BlackBerry Hub Check your upcoming events from the BlackBerry HubCreate a meeting from an email BlackBerry Hub settings Change your default email address or calendarRefresh your list of messages Set an out-of-office reply Change how messages are displayed in the BlackBerry Hub View conversation threads instead of single messagesStop showing sent or filed messages in the BlackBerry Hub Color code your email accounts Change advanced settings for text messages Turn off cell broadcast messagesTap Facebook, Twitter, or LinkedIn Tap Post, Tweet, or Send Troubleshooting BlackBerry Hub Troubleshooting wizard Im having problems using emailAbout public warning messages Unsubscribe from public warning messages Can only see email for the last 30 days Cant find my work email in the BlackBerry HubCant see the recipients for a message Cant send or forward a text message Passwords and locking Password locking and screen lockingSecurity BlackBerry ID BlackBerry Balance and the work space password SIM card PINsNetwork lock and unlock code Lock or unlock your device Unlock your device with a network unlock code Protect your SIM card with a PIN Change or remove your device passwordChange your work space password Change your SIM card PIN Set up BlackBerry Protect on your deviceFinding and protecting a lost device Change or view app permissions Setting security permissions for appsTap Settings Security and Privacy Application Permissions Securing your email Wipe your device to delete your data Switch between your personal and work spaces About BlackBerry BalanceDelete your work space Tap Delete Data Using Parental Controls Import a certificate from your computer Restrict or limit access to features and contentTurn on encryption Tap Settings Network Connections VPN Add Managing VPN profilesAbout smart cards Add a VPN profile Using a smart card with your device Use two-factor authenticationStore your smart card password on your device Import a certificate from a smart card What content is in my work space and my personal space? Frequently asked questions SecurityHow do I reset my device password if I forget it? Can I use personal apps on my works network? NFC What happens to my device data if I leave my organization? Where is my picture that I just took?Work space and BlackBerry Balance Switch between your personal and work spaces Delete your work space Change your work space passwordLock your work space How do I set up BlackBerry Balance? Does my device have BlackBerry Balance? Description Troubleshooting Work space and BlackBerry Balance My device is quarantined Set up a new BlackBerry ID Change your BlackBerry ID passwordBlackBerry ID About BlackBerry ID Using your BlackBerry ID to switch devices Using your BlackBerry ID on a new deviceTutorial Creating a BlackBerry ID on a BlackBerry 10 device Find your BlackBerry ID on your old device FAQ BlackBerry ID Why do I need to re-enter my BlackBerry ID password? Password Keeper Troubleshooting wizard I need help with my BlackBerry IDAbout Password Keeper Transfer passwords to Password Keeper Manage passwords in Password Keeper Change the Password Keeper passwordUse a password or username from Password Keeper Password Hide or show passwords in Password Keeper Generate a random passwordSearch in Password Keeper Prevent password and username copying Lock Password Keeper Create security questions and answers in Password KeeperDuplicate the password record Add a password record to your favorites Share text and websites with Password Keeper Tap Password Keeper Take a picture CameraCamera app at a glance Taking pictures and recording videos Turn on autofocus lock Access the Camera app from the Lock screenRecord a video Using Time Shift mode Take the best picture possible using Time Shift modeReplace a persons expression using Time Shift mode Peek at the last picture or video that you took Change the capture settings Shooting modesNormal Stabilization Change the camera settings Scene modes Troubleshooting Camera Cant turn on the flash or use the video lightCant take a picture or record a video Cant save pictures or videos to my media card Pictures Pictures app at a glanceRecent screen Albums screen Viewing your pictures Date screenZoom in to or out from a picture Pan a picture Switch between your personal and work spaces Edit a pictureShare a picture Doing more with your pictures and picture albums Move a picture to a different album Organizing your pictures and albumsCreate an album Troubleshooting Pictures Supported picture file extensionsCant open a media file Cant save a media file Now Playing screen MusicMusic app at a glance Playing your music Creating playlists and organizing your music Doing more with your musicMake a playlist Add the music currently playing to a playlist Organize your music on the Now Playing screen Edit or rename a playlistAdd music to the Now Playing screen Remove and order songs on the Now Playing screen Change the volume Tips MusicSave your music on the Now Playing screen as a playlist Play your last music selection File extension Supported video codecs Supported audio codecs Troubleshooting Music Videos Videos app at a glance Change the video display size Watching your videosPlay or pause a video Edit a video Doing more with your videos AVI MJPEG, MPEG-4 MPEG-3 F4V Troubleshooting Videos BlackBerry Story MakerAbout BlackBerry Story Maker Preview a story in BlackBerry Story Maker Change your BlackBerry Story Maker settings Media sharingDelete a story in BlackBerry Story Maker About sharing media Share your media files with Dlna Certified devices Tap Settings Media SharingPlay or view your media file on a Dlna Certified device Give your device a nickname Start turn-by-turn directions MapsFinding a place Show or hide traffic Mute voice-guided directionsAvoid toll roads, highways, or ferries on your route Tap Route Options My places Recalculate routesAdd a new place to your favorites Remove a place from your favorites Changing settings for Maps Switch between kilometers or milesView your recent places Clear your recent places Location services About location servicesTurn on or turn off location services Turn on or turn off traffic data Turn on or turn off location-based ads Change location permissions for apps Point the compass to true north or to magnetic north CompassCompass at a glance About the compass Troubleshooting Compass Im not getting an accurate reading from the compass Remember Adding a folder or an entry to the Remember appCreate a folder in the Remember app Add an entry to the Remember app Add a due date and reminder time to an entry Add tags to an entryFormat the text in an entry Record a voice note Changing a Remember folder or entry Send something to the Remember appChange an entry Move an entry to a different folder Troubleshooting Remember app Delete a folder or an entry in the Remember appViewing and searching your Remember entries Search for an entry in the Remember app Calendar About the Calendar appCant send something to the Remember app Cant open a folder in the Remember app User Guide Tap Accounts Subscribed Calendar Subscribe to a public calendar on your deviceCheck your upcoming events from the BlackBerry Hub View your events Find email and files associated with an eventCheck who youre meeting with Create an event Invite people to an event Add a location to an eventSchedule a recurring event Tap No Recurrence Hide a calendar Change or delete an eventJoin a conference call from a meeting reminder Add conference call details to an event Calendar app settings Save conference call details in the Calendar appSend an I will be late message Share a file with meeting participants Change the color for a calendar Change default settings for eventsChange the email address to use with each calendar Troubleshooting Calendar app New or updated events arent appearing in my calendarChange how your calendar is displayed Cant sync my calendar Contacts at a glance ContactsAbout the Contacts app Copy contacts to and from your SIM card Adding contactsAdd a contact to the Contacts app Updates Contact viewsAdd a contact from the Calls screen Details Contact someone Changing contactsAdd a contact to your favorites Search for a contact Filtering contactsView contacts by account Hide a set of contacts Troubleshooting Contacts Sort your contactsShare a contact My contacts werent merged automatically Tap Digital or Analog ClockClock at a glance Change the clock face Manage your additional alarms Alarm clockSet additional alarms Set the snooze Change your alarm toneSet an alarm for multiple days World clock TimerStopwatch Turn on bedside mode Delete a city from the world clock screen Hear phone calls in bedside mode Set the Phone Calls in Bedside Mode switch to On Calculator at a glance Using the calculator Switch to a scientific or standard calculatorCalculator Convert a unit of measurement Calculate a tip View your previous calculations Browser Browsing the InternetBrowser at a glance Go to a website Change the current search engine Using Browser tabs Switch between tabsOpen a new tab Close a tab Change text size in reader mode Change the background color in reader modeSearch for text on a webpage View webpages in a reader-friendly format Bookmarks and history Add a website to your home screenTurn on Adobe Flash support View your Browser bookmarks View your bookmarks by tags or in a list Organizing your bookmarksChange your bookmarks Add, rename, or delete a bookmark tag Change Browser security settings Browsing safelyDelete your browsing history About website certificates Troubleshooting Browser Security settingsChange permissions for specific websites Cant watch a video online Scan a QR Code, barcode, or an NFC tag Smart TagsSmart Tags application explained Smart tag types Create your own smart tagDelete a smart tag from your device Favorite a smart tag View your favorite smart tags Lock a smart tag Share a smart tagErase smart tag information from an NFC tag Using the BlackBerry Voice Control app Voice ControlMaking a phone call with the Voice Control app Dial a number Searching using the Voice Control app Search your device using the Voice Control AppSearch the Internet using the Voice Control app Ask a question using the Voice Control app Type using voice dictation Set an alarm using the Voice Control appGet directions using the Voice Control app Change your Facebook status using the Voice Control app Post a tweet using the Voice Control app Post a LinkedIn update using the Voice Control appSave notes and memos using the Voice Control app Check your battery level using the Voice Control app Voice Control settings Change the voice recognition modeChange your voice response settings Tap Settings Voice Control Games Change your Games profileInvite a friend to the Games app Add a game Add a game to your favorites Recommend a gameInvite a Games friend to BBM Start a BBM chat with a Games friend Troubleshooting Games Organizing appsLeave an app or close an app Move an app around the home screen Tap Rename Move an app out of a folderRename a folder Documents To Go Getting started with Documents To Go Undo or redo an action in Documents To Go Access work filesSave changes to a file in Documents To Go Editing documents Change the font or formattingView a bookmark in a document Correct spelling in a document Enable word wrap Editing spreadsheetsFind and replace text in a document Resize a row or column Clear the contents of a cell Editing slideshowsCut, copy, and paste a cell, row, or column Edit a slideshow Presenting slideshows Reorder the slidesHide or delete slides View a slideshow presentation File Manager Viewing filesZoom in or out on a slide Use the virtual laser pointer Managing your files View files on connected devices or networksRename a file or folder Add a folder Transferring files Sort files and foldersSelect multiple files Share files Working with files stored in the cloud Copy a fileRetrieve files saved to the cloud Save a file to your device Moving or copying media files and documents Storage space and media cardWorking with zip files Tap Identification on Network and make note of the Username Turn on USB mass storage Inserting the SIM card, battery, and media cardTap Settings Storage and Access Insert or remove the SIM card Insert or remove the battery and a media card Using a media card Supported media cardsFormat your media card Wipe data from your media card How do I free up storage space? Frequently asked questions Storage space and memoryCheck how much storage space is free Error messages Media card 235 Connections Check which wireless networks your device connects toWireless connections icons Down. Tap Settings Network Connections Mobile Network Bluetooth technology Tips Choosing a connectionNetwork connections Connections between devices Turn on airplane mode Tap Settings Network ConnectionsShared Internet connections Internet tethering Switch wireless networks manually Tap Settings Network Connections Mobile NetworkMobile network Connect to the mobile network Turn off data services while roaming Set the Network Selection Mode to Manual Wi-Fi Connect to a Wi-Fi networkManually connect to a Wi-Fi network Tutorial Setting up Wi-Fi on a BlackBerry 10 device Delete a saved Wi-Fi network Disable or re-enable a saved Wi-Fi networkWi-Fi network settings Tap Wi-Fi Enable IPv6 Inter-Access Point HandoverSecurity Type CA Certificate Cant connect to a Wi-Fi network Mobile Hotspot mode Sharing your Internet connection using Mobile Hotspot modeUse Mobile Hotspot mode to share your Internet connection Tap Settings Network Connections Mobile Hotspot Find your Mobile Hotspot mode settings Disconnect a device from your mobile hotspot Tap Settings Network Connections Internet Tethering Set the Internet Tethering switch to OnInternet tethering Cant connect multiple devices to my mobile hotspot Bluetooth Turn on Bluetooth technologyPair and connect with a Bluetooth enabled device Rename a paired or saved Bluetooth enabled device Disconnect from a paired Bluetooth enabled device Delete a saved Bluetooth enabled devicePairing your device with a car Set how Bluetooth enabled car kits access your messages Let your car kit use your devices network credentials Turn on NFC What is NFC?Tap Settings Network Connections NFC Software Updates How do I update the software on my BlackBerry 10 device?Send a file using NFC Find your NFC settings Language Change your typing languageChange your keyboard language Change your voice input language Turn on word predictions Tap Settings Language and Input Prediction and CorrectionKeyboard and typing Show the keyboard Add a new text shortcutChange or delete a text shortcut Clear the learned words list Delete a word Type faster with automated assistance settings Type a symbol or numberTyping on the Keyboard Type an accented character Change where word suggestions appear Tap Settings Language and Input On-Screen KeyboardCut, copy, and paste text Selecting word suggestions that appear while you type Change spell check settings Tap Settings Language and Input Spell CheckSpell check Turn on spell check Battery and power Change Keyboard, input, or typing settingsTroubleshooting Keyboard and typing Cant show the Keyboard Insert or remove the SIM card Insert or remove the battery and a media card Turn off your device Battery and charging icons Check your battery power level Charge your device Device and battery disposal LED and battery notificationsBattery safety Frequently asked questions Battery and power Accessibility Customize your accessibility settings Customize the magnification level Turn on Magnify modeTap Settings Accessibility Temporarily turn off Magnify mode Turn on Hearing Aid mode Tap Settings Accessibility Hearing Aid SettingsTap Settings Accessibility Tap Screen Reader Turn on TTY support BlackBerry Screen Reader settings Turn on or turn off the Dark Screen modeAdjust the volume, speed, and pitch Adjust the verbosity Turn on the Silent on Calls setting BlackBerry Screen Reader gesturesTurn on or turn off Keyboard Echo Change the language that the BlackBerry Screen Reader uses Task Gesture Using BlackBerry Screen Reader Quick Settings mode Select an item from a list Choose from are either High or Low Using the BlackBerry Screen Reader on the home screen Turn on Closed Captions BlackBerry Link features on your device About BlackBerry Link features on your deviceAccess files stored on your computer Working with files stored on your computer Troubleshooting BlackBerry Link Cant access files on my computerTap Settings BlackBerry Link Copy a file to your device Have duplicate contact and calendar entries Tap Clear Local Calendar and Clear Local Contacts Legal notice 283 User Guide

Blackberry Z10 manual User Guide

Models: Z10

User Guide