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Troubleshooting: Storage space

My device isn't recognized when I connect it to my computer

If your computer doesn't automatically detect your BlackBerry device, try the following:

• Check the USB cable and points of connection.

• On the home screen, swipe down from the top of the screen. Tap Settings > Storage and Access. Depending on the operating system on your computer, change USB Connections to Connect to Windows or Connect to Mac.

• Consider updating or installing device drivers on your computer. The drivers you need are automatically installed when you download BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/ BlackBerryLink and select the Windows or Mac option.

User Guide

Documents and files

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Contents

User Guide Published 2013-09-19 SWD-20130919120803005 Contents 162 282 New in this release Getting to know your deviceIntroducing BlackBerry 10 OS version BlackBerry Story Maker BlackBerry Browser Introducing BlackBerry 10 new apps and features Camera and Time Shift mode Share, stream, or display your media files How do I get back to the home screen? Whats different about BlackBerry 10?Many apps, you can tap How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Tap Settings Notifications Where are my ring tones and notification profiles?Where are my apps? Where are my tasks, memos, and voice notes? How do I search? Where do I find my files?Where can I find my device info and passwords? What is BlackBerry Link? Your device at a glance Home screen at a glance Home screen, keys, and icons Calendar Application iconsContacts Browser Docs To Go Text MessagesBlackBerry World Remember YouTube SettingsSetup Games Help Notification icons Insert or remove the SIM card Setup and activation Insert or remove the battery and a media card Set up your device Make note of your usernames and passwords Set up email or other types of accounts on your device What if I have contacts on my SIM card? Power and chargingUpdate BBM Put your device in standby mode Charge your device Restart or reset your device Lock your screen Tips Charging your device Scroll and move between items Using the touch screenUse a slider Zoom in to or zoom out from the screen Select items Minimize apps and show your Active Frames Move items from one place to another Show the menus View the Hub Show the keyboard Tap Purchase Personalizing your deviceNavigating within an Android app Download and buy apps, games, music, and videos Change your font size Set an alarmMove an app around the home screen Change your ring tone, sounds, or alerts Tutorial Searching the Help app on a BlackBerry 10 device Where do I find customer support?Bookmark a favorite webpage Video Getting around the BlackBerry interface How To demo videosVideo Keys and features Overview Video Battery and power Video Using the touch screenVideo BlackBerry Flow Video Keyboard and typing basics Video BlackBerry Hub Video Keyboard options Video Update your BlackBerry device softwareVideo Searching your BlackBerry device Video Personalize your device Video Transferring data to your new device SetupVideo Set up your BlackBerry device Video Insert the SIM card, battery, and media card Video BlackBerry ID basics Video Setting up accounts Video Near Field Communication NFC Video Bluetooth and Wi-Fi connectionsVideo Mobile Hotspot mode Connections Video Connect to your computer with BlackBerry Link Video Connect your device to an Hdmi display Video Browser basics Video Browser settingsApps Video Making calls Video Calendar basics Video Using the Contacts app Video Documents To Go Getting Started Video Organizing tasks and notes with BlackBerry RememberVideo Documents To Go Edit and present slideshows Video Adobe Reader Video File Manager Video Print To Go Video Voice Control basics Video BlackBerry Maps Video Add or edit a BBM contact Video Get Started with BBMVideo BBM Video chat with Screen Share Media Video Taking pictures using the Time Shift modeVideo Taking pictures Video Edit a picture Video Viewing your picturesVideo Record a video Video Edit a video Video Watching your videos Video Creating stories with BlackBerry Story Maker Video Media sharingVideo Playing your music Before you switch devices Device Switch Backing up and switching devices Tap Restore Transfer data from a BlackBerry 7 device using a media cardTransfer data to a new device using BlackBerry Protect Click Using a Media Card Save Data Transfer passwords to Password Keeper After you switch devicesRestoring BBM Tap Settings Import Passwords Tips after switching devices Cant switch my SIM card to my new BlackBerry 10 device Troubleshooting Device SwitchHow do I reset my lost or forgotten BlackBerry ID password? Set a picture as your wallpaper DisplayChange your backlighting Change your font size Lock your screen Change your devices regional settingsLock your device with a password Tap Settings Language and Input Connect your device to an Hdmi display Turn on rotation lockLock your work space Filter your search results SearchTake a screen shot of your device Search your device Tap Settings Search Change your search settingsDo more with your search results Phone at a glance Making and receiving calls PhoneMake a call Use Reply Now to send a message to a caller Call a recent number or speed dial contactCall someone from your contact list Answer or dismiss a call Remove people from a conference call Start a conference callAnswer a second call while already on a call Make another call while already on a call Move a call from your headset to your device Automatically answer or end a call using a case or holsterAutomatically answer a call when a headset is connected Answering calls automatically Delete a contact or number from your speed dial list Set up your voice mailMove a call to BBM Video Add a contact or number to your speed dial list Block calls Set up call forwardingCall waiting, call forwarding, and call blocking Turn on or turn off call waiting Show or hide your number on outgoing calls Adjust the bass and treble of your callsSet up smart dialing Phone options View your call summary Turn on the Reply Now featureSet up your fixed dialing numbers Set the Use Priority Calling switch to On Forward a voice mail message Visual Voice MailChecking your voice mail from your BlackBerry device Listen to a voice mail message Change your voice mail greeting Change your voice mail passwordDeactivate voice mail on your device BBM Video at a glance Start a BBM Video chat BBM Video Accept or decline a BBM Video chat or BBM Voice chat Switch cameras or share your screenMute your microphone in a BBM Video chat Move your video thumbnail around the screen Change your ring tone, sounds, or alerts Ring tones, sounds, and alertsMove your BBM Video chat to an external display BBM Video options Turn off all ring tones and sounds Turn off the Instant Previews featureView and respond to Instant Preview notifications Set a custom ring tone for a contact View a Lock Screen Preview notification Turn off the Lock Screen Preview featureLock Screen Preview notifications Respond directly to an Instant Preview notification My device doesnt display Instant Preview notifications Troubleshooting Ring tones, sounds, and alertsMy device doesnt display Lock Screen Preview notifications Staying connected with the BlackBerry Hub BlackBerry Hub BlackBerry Hub at a glance Setting up and managing accounts User Guide Add a social networking or Evernote account Add a personal email accountOn the Add Account screen, tap Email, Calendar and Contacts On the Add Account screen, tap Work Account Add a BlackBerry email account Add a CalDAV or CardDAV account Change account settingsTap Settings Accounts Add an Imap or POP email account Remove an account from your device BlackBerry Hub message list iconsCant add a second social networking account Viewing and searching messages View messages by account or message type Navigate your list of messages and notifications View only your priority messages View filed emailSearch for a message Viewing important messages with the BlackBerry Priority Hub Sort attachments Change the types of messages that are marked as priorityTurn off the BlackBerry Priority Hub View attachments sent to you Share or save your attachments Send email and messages from the BlackBerry HubReply to or forward an email Accept spelling suggestions Attach a file to an email or text messageAdd a BCC recipient to an email Change text formatting in an email Managing messages Download or share a picture from an email Securing your emailFlag a message Mark a message as read or unread Tap Secure Email Set up S/MIME-protected messagingTurn on IBM Notes email encryption on your device Sign or encrypt a message Secure email icons Tips BlackBerry HubPeek at your messages in the BlackBerry Hub from anywhere Jump to the next or previous message Create a meeting from an email Check your upcoming events from the BlackBerry HubAdd a contact from the BlackBerry Hub Set an out-of-office reply BlackBerry Hub settingsChange your default email address or calendar Refresh your list of messages Color code your email accounts Change how messages are displayed in the BlackBerry HubView conversation threads instead of single messages Stop showing sent or filed messages in the BlackBerry Hub Tap Post, Tweet, or Send Change advanced settings for text messagesTurn off cell broadcast messages Tap Facebook, Twitter, or LinkedIn Unsubscribe from public warning messages Troubleshooting BlackBerry HubTroubleshooting wizard Im having problems using email About public warning messages Cant send or forward a text message Can only see email for the last 30 daysCant find my work email in the BlackBerry Hub Cant see the recipients for a message BlackBerry ID Passwords and lockingPassword locking and screen locking Security Lock or unlock your device BlackBerry Balance and the work space passwordSIM card PINs Network lock and unlock code Unlock your device with a network unlock code Change your work space password Change or remove your device passwordProtect your SIM card with a PIN Finding and protecting a lost device Set up BlackBerry Protect on your deviceChange your SIM card PIN Tap Settings Security and Privacy Application Permissions Setting security permissions for appsChange or view app permissions Securing your email Wipe your device to delete your data Tap Delete Data Switch between your personal and work spacesAbout BlackBerry Balance Delete your work space Using Parental Controls Turn on encryption Restrict or limit access to features and contentImport a certificate from your computer Add a VPN profile Tap Settings Network Connections VPN AddManaging VPN profiles About smart cards Import a certificate from a smart card Using a smart card with your deviceUse two-factor authentication Store your smart card password on your device How do I reset my device password if I forget it? Frequently asked questions SecurityWhat content is in my work space and my personal space? NFC Can I use personal apps on my works network? Work space and BlackBerry Balance Where is my picture that I just took?What happens to my device data if I leave my organization? Switch between your personal and work spaces Lock your work space Change your work space passwordDelete your work space Does my device have BlackBerry Balance? How do I set up BlackBerry Balance? Description My device is quarantined Troubleshooting Work space and BlackBerry Balance About BlackBerry ID Set up a new BlackBerry IDChange your BlackBerry ID password BlackBerry ID Find your BlackBerry ID on your old device Using your BlackBerry ID to switch devicesUsing your BlackBerry ID on a new device Tutorial Creating a BlackBerry ID on a BlackBerry 10 device Why do I need to re-enter my BlackBerry ID password? FAQ BlackBerry ID Transfer passwords to Password Keeper Password KeeperTroubleshooting wizard I need help with my BlackBerry ID About Password Keeper Password Manage passwords in Password KeeperChange the Password Keeper password Use a password or username from Password Keeper Prevent password and username copying Hide or show passwords in Password KeeperGenerate a random password Search in Password Keeper Add a password record to your favorites Lock Password KeeperCreate security questions and answers in Password Keeper Duplicate the password record Tap Password Keeper Share text and websites with Password Keeper Camera app at a glance Taking pictures and recording videos CameraTake a picture Record a video Access the Camera app from the Lock screenTurn on autofocus lock Peek at the last picture or video that you took Using Time Shift modeTake the best picture possible using Time Shift mode Replace a persons expression using Time Shift mode Stabilization Change the capture settingsShooting modes Normal Scene modes Change the camera settings Cant save pictures or videos to my media card Troubleshooting CameraCant turn on the flash or use the video light Cant take a picture or record a video Albums screen PicturesPictures app at a glance Recent screen Pan a picture Viewing your picturesDate screen Zoom in to or out from a picture Doing more with your pictures and picture albums Switch between your personal and work spacesEdit a picture Share a picture Create an album Organizing your pictures and albumsMove a picture to a different album Cant save a media file Troubleshooting PicturesSupported picture file extensions Cant open a media file Music app at a glance MusicNow Playing screen Playing your music Add the music currently playing to a playlist Creating playlists and organizing your musicDoing more with your music Make a playlist Remove and order songs on the Now Playing screen Organize your music on the Now Playing screenEdit or rename a playlist Add music to the Now Playing screen Play your last music selection Change the volumeTips Music Save your music on the Now Playing screen as a playlist File extension Supported video codecs Supported audio codecs Troubleshooting Music Videos app at a glance Videos Play or pause a video Watching your videosChange the video display size Doing more with your videos Edit a video AVI MJPEG, MPEG-4 MPEG-3 F4V Preview a story in BlackBerry Story Maker Troubleshooting VideosBlackBerry Story Maker About BlackBerry Story Maker About sharing media Change your BlackBerry Story Maker settingsMedia sharing Delete a story in BlackBerry Story Maker Play or view your media file on a Dlna Certified device Tap Settings Media SharingShare your media files with Dlna Certified devices Give your device a nickname Finding a place MapsStart turn-by-turn directions Tap Route Options Show or hide trafficMute voice-guided directions Avoid toll roads, highways, or ferries on your route Remove a place from your favorites My placesRecalculate routes Add a new place to your favorites Clear your recent places Changing settings for MapsSwitch between kilometers or miles View your recent places Turn on or turn off traffic data Location servicesAbout location services Turn on or turn off location services Change location permissions for apps Turn on or turn off location-based ads Compass at a glance About the compass CompassPoint the compass to true north or to magnetic north Im not getting an accurate reading from the compass Troubleshooting Compass Add an entry to the Remember app RememberAdding a folder or an entry to the Remember app Create a folder in the Remember app Record a voice note Add a due date and reminder time to an entryAdd tags to an entry Format the text in an entry Move an entry to a different folder Changing a Remember folder or entrySend something to the Remember app Change an entry Search for an entry in the Remember app Troubleshooting Remember appDelete a folder or an entry in the Remember app Viewing and searching your Remember entries Cant open a folder in the Remember app CalendarAbout the Calendar app Cant send something to the Remember app User Guide Check your upcoming events from the BlackBerry Hub Subscribe to a public calendar on your deviceTap Accounts Subscribed Calendar Create an event View your eventsFind email and files associated with an event Check who youre meeting with Tap No Recurrence Invite people to an eventAdd a location to an event Schedule a recurring event Add conference call details to an event Hide a calendarChange or delete an event Join a conference call from a meeting reminder Share a file with meeting participants Calendar app settingsSave conference call details in the Calendar app Send an I will be late message Change the email address to use with each calendar Change default settings for eventsChange the color for a calendar Cant sync my calendar Troubleshooting Calendar appNew or updated events arent appearing in my calendar Change how your calendar is displayed About the Contacts app ContactsContacts at a glance Add a contact to the Contacts app Adding contactsCopy contacts to and from your SIM card Details UpdatesContact views Add a contact from the Calls screen Add a contact to your favorites Changing contactsContact someone Hide a set of contacts Search for a contactFiltering contacts View contacts by account My contacts werent merged automatically Troubleshooting ContactsSort your contacts Share a contact Clock at a glance Change the clock face ClockTap Digital or Analog Set additional alarms Alarm clockManage your additional alarms Set an alarm for multiple days Change your alarm toneSet the snooze Stopwatch TimerWorld clock Delete a city from the world clock screen Turn on bedside mode Set the Phone Calls in Bedside Mode switch to On Hear phone calls in bedside mode Convert a unit of measurement Calculator at a glance Using the calculatorSwitch to a scientific or standard calculator Calculator View your previous calculations Calculate a tip Change the current search engine BrowserBrowsing the Internet Browser at a glance Go to a website Close a tab Using Browser tabsSwitch between tabs Open a new tab View webpages in a reader-friendly format Change text size in reader modeChange the background color in reader mode Search for text on a webpage View your Browser bookmarks Bookmarks and historyAdd a website to your home screen Turn on Adobe Flash support Add, rename, or delete a bookmark tag View your bookmarks by tags or in a listOrganizing your bookmarks Change your bookmarks About website certificates Change Browser security settingsBrowsing safely Delete your browsing history Cant watch a video online Troubleshooting BrowserSecurity settings Change permissions for specific websites Smart Tags application explained Smart TagsScan a QR Code, barcode, or an NFC tag Delete a smart tag from your device Create your own smart tagSmart tag types View your favorite smart tags Favorite a smart tag Erase smart tag information from an NFC tag Share a smart tagLock a smart tag Dial a number Using the BlackBerry Voice Control appVoice Control Making a phone call with the Voice Control app Ask a question using the Voice Control app Searching using the Voice Control appSearch your device using the Voice Control App Search the Internet using the Voice Control app Change your Facebook status using the Voice Control app Type using voice dictationSet an alarm using the Voice Control app Get directions using the Voice Control app Check your battery level using the Voice Control app Post a tweet using the Voice Control appPost a LinkedIn update using the Voice Control app Save notes and memos using the Voice Control app Tap Settings Voice Control Voice Control settingsChange the voice recognition mode Change your voice response settings Add a game GamesChange your Games profile Invite a friend to the Games app Start a BBM chat with a Games friend Add a game to your favoritesRecommend a game Invite a Games friend to BBM Move an app around the home screen Troubleshooting GamesOrganizing apps Leave an app or close an app Rename a folder Move an app out of a folderTap Rename Getting started with Documents To Go Documents To Go Save changes to a file in Documents To Go Access work filesUndo or redo an action in Documents To Go Correct spelling in a document Editing documentsChange the font or formatting View a bookmark in a document Resize a row or column Enable word wrapEditing spreadsheets Find and replace text in a document Edit a slideshow Clear the contents of a cellEditing slideshows Cut, copy, and paste a cell, row, or column View a slideshow presentation Presenting slideshowsReorder the slides Hide or delete slides Use the virtual laser pointer File ManagerViewing files Zoom in or out on a slide Add a folder Managing your filesView files on connected devices or networks Rename a file or folder Share files Transferring filesSort files and folders Select multiple files Save a file to your device Working with files stored in the cloudCopy a file Retrieve files saved to the cloud Working with zip files Storage space and media cardMoving or copying media files and documents Tap Identification on Network and make note of the Username Tap Settings Storage and Access Inserting the SIM card, battery, and media cardTurn on USB mass storage Insert or remove the SIM card Insert or remove the battery and a media card Wipe data from your media card Using a media cardSupported media cards Format your media card Check how much storage space is free Frequently asked questions Storage space and memoryHow do I free up storage space? Error messages Media card 235 Wireless connections icons Check which wireless networks your device connects toConnections Down. Tap Settings Network Connections Mobile Network Connections between devices Bluetooth technologyTips Choosing a connection Network connections Internet tethering Turn on airplane modeTap Settings Network Connections Shared Internet connections Connect to the mobile network Switch wireless networks manuallyTap Settings Network Connections Mobile Network Mobile network Set the Network Selection Mode to Manual Turn off data services while roaming Tutorial Setting up Wi-Fi on a BlackBerry 10 device Wi-FiConnect to a Wi-Fi network Manually connect to a Wi-Fi network Tap Wi-Fi Delete a saved Wi-Fi networkDisable or re-enable a saved Wi-Fi network Wi-Fi network settings CA Certificate Enable IPv6Inter-Access Point Handover Security Type Cant connect to a Wi-Fi network Tap Settings Network Connections Mobile Hotspot Mobile Hotspot modeSharing your Internet connection using Mobile Hotspot mode Use Mobile Hotspot mode to share your Internet connection Disconnect a device from your mobile hotspot Find your Mobile Hotspot mode settings Cant connect multiple devices to my mobile hotspot Tap Settings Network Connections Internet TetheringSet the Internet Tethering switch to On Internet tethering Rename a paired or saved Bluetooth enabled device BluetoothTurn on Bluetooth technology Pair and connect with a Bluetooth enabled device Set how Bluetooth enabled car kits access your messages Disconnect from a paired Bluetooth enabled deviceDelete a saved Bluetooth enabled device Pairing your device with a car Let your car kit use your devices network credentials Tap Settings Network Connections NFC What is NFC?Turn on NFC Find your NFC settings Software UpdatesHow do I update the software on my BlackBerry 10 device? Send a file using NFC Change your voice input language LanguageChange your typing language Change your keyboard language Keyboard and typing Tap Settings Language and Input Prediction and CorrectionTurn on word predictions Clear the learned words list Show the keyboardAdd a new text shortcut Change or delete a text shortcut Delete a word Type an accented character Type faster with automated assistance settingsType a symbol or number Typing on the Keyboard Selecting word suggestions that appear while you type Change where word suggestions appearTap Settings Language and Input On-Screen Keyboard Cut, copy, and paste text Turn on spell check Change spell check settingsTap Settings Language and Input Spell Check Spell check Cant show the Keyboard Battery and powerChange Keyboard, input, or typing settings Troubleshooting Keyboard and typing Insert or remove the SIM card Insert or remove the battery and a media card Turn off your device Battery and charging icons Charge your device Check your battery power level Battery safety LED and battery notificationsDevice and battery disposal Frequently asked questions Battery and power Customize your accessibility settings Accessibility Tap Settings Accessibility Turn on Magnify modeCustomize the magnification level Temporarily turn off Magnify mode Turn on TTY support Turn on Hearing Aid modeTap Settings Accessibility Hearing Aid Settings Tap Settings Accessibility Tap Screen Reader Adjust the verbosity BlackBerry Screen Reader settingsTurn on or turn off the Dark Screen mode Adjust the volume, speed, and pitch Change the language that the BlackBerry Screen Reader uses Turn on the Silent on Calls settingBlackBerry Screen Reader gestures Turn on or turn off Keyboard Echo Task Gesture Select an item from a list Using BlackBerry Screen Reader Quick Settings mode Choose from are either High or Low Turn on Closed Captions Using the BlackBerry Screen Reader on the home screen Working with files stored on your computer BlackBerry Link features on your deviceAbout BlackBerry Link features on your device Access files stored on your computer Copy a file to your device Troubleshooting BlackBerry LinkCant access files on my computer Tap Settings BlackBerry Link Tap Clear Local Calendar and Clear Local Contacts Have duplicate contact and calendar entries Legal notice 283 User Guide

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Models: Z10

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