Blackberry Z10 Troubleshooting: Storage space

Troubleshooting: Storage space

My device isn't recognized when I connect it to my computer

If your computer doesn't automatically detect your BlackBerry device, try the following:

• Check the USB cable and points of connection.

•On the home screen, swipe down from the top of the screen. Tap Settings > Storage and Access. Depending on

the operating system on your computer, change USB Connections to Connect to Windows or Connect to Mac.

• Consider updating or installing device drivers on your computer. The drivers you need are automatically installed when

you download BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/

BlackBerryLink and select the Windows or Mac option.

User Guide Documents and files

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Contents

Main Page Contents Page Page Get started Getting to know your device New in this release BlackBerry Story Maker BlackBerry Remember Calendar NFC and Smart Tags Page Page Page What's different about BlackBerry 10? Page How do I change my settings and options? Where is my email or other messages? Page Where do I find my files? Where can I find my device info and passwords? How do I search? What is BlackBerry Link? Page Application icons Page Page Notification icons Setup and activation Page Set up your device Before you switch devices Learn what transfer options are available to you Make note of your usernames and passwords Update BBM What if I have contacts on my SIM card? Power and charging Turn off your device Put your device in standby mode Restart or reset your device Charge your device Tips: Charging your device Lock your screen Using the touch screen Scroll and move between items Use a slider Page Page Page Show the keyboard Navigating within an Android app Personalizing your device Download and buy apps, games, music, and videos Page Bookmark a favorite webpage Where do I find customer support? Tutorial: Searching the Help app on a BlackBerry 10 device How To demo videos Overview Video: Getting around the BlackBerry interface Video: Keys and features Page Video: BlackBerry Hub Video: Keyboard and typing basics Page Video: Finding and protecting a lost device with BlackBerry Protect Video: Personalize your device Setup Page Connections Video: Connect your device to an HDMI display Video: Connect to your computer with BlackBerry Link Apps Page Page Page Page Page Media Video: Taking pictures Video: Taking pictures using the Time Shift mode Page Page Page Device Switch Before you switch devices Learn what transfer options are available to you Make note of your usernames and passwords Update BBM Backing up and switching devices Transfer data to a new device using a computer and BlackBerry Link Transfer data from a BlackBerry 7 device using a media card Transfer data to a new device using BlackBerry Protect Transfer data from an iPhone or Android device Tutorial: Switching to a BlackBerry 10 device using a media card After you switch devices Restoring BBM Transfer passwords to Password Keeper Tips after switching devices Troubleshooting: Device Switch I can't switch my SIM card to my new BlackBerry 10 device How do I reset my lost or forgotten BlackBerry ID password? Some of the data from my previous device isn't on my new device I can't transfer items using my media card Display Change your backlighting Change your font size Set a picture as your wallpaper Change your display language Change your device's regional settings Lock your screen Lock your device with a password Lock your work space Turn on rotation lock Connect your device to an HDMI display Search Change your search settings Do more with your search results Phone Phone Page Start a conference call Answer a second call while already on a call Make another call while already on a call Remove people from a conference call Answering calls automatically Automatically answer or end a call using a case or holster Automatically answer a call when a headset is connected Move a call from your headset to your device Move a call to BBM Video Add a contact or number to your speed dial list Delete a contact or number from your speed dial list Set up your voice mail Call waiting, call forwarding, and call blocking Turn on or turn off call waiting Set up call forwarding Block calls Phone options Show or hide your number on outgoing calls Adjust the bass and treble of your calls Set up smart dialing Turn on Priority Calling Turn on the Reply Now feature Set up your fixed dialing numbers View your call summary Visual Voice Mail Checking your voice mail from your BlackBerry device Listen to a voice mail message Forward a voice mail message Save a voice mail message Change your voice mail greeting Change your voice mail password Prevent voice mail messages from downloading while you are roaming Deactivate voice mail on your device Page Accept or decline a BBM Video chat or BBM Voice chat About BlackBerry Natural Sound Switch cameras or share your screen Mute your microphone in a BBM Video chat Move your video thumbnail around the screen Move your BBM Video chat to an external display BBM Video options Ring tones, sounds, and alerts Change your ring tone, sounds, or alerts Turn off all ring tones and sounds except for calls Set a custom ring tone for a contact Turn off all ring tones and sounds View and respond to Instant Preview notifications Turn off the Instant Previews feature Respond directly to an Instant Preview notification Lock Screen Preview notifications Turn off the Lock Screen Preview feature View a Lock Screen Preview notification Troubleshooting: Ring tones, sounds, and alerts Messages BlackBerry Hub Staying connected with the BlackBerry Hub Page Tutorial: Setting up a Facebook account on a BlackBerry 10 device Tutorial: Setting up a Twitter account on a BlackBerry 10 device Tutorial: Setting up a LinkedIn account on a BlackBerry 10 device Tutorial: Setting up an Evernote account on a BlackBerry 10 device Add a personal email account Add a social networking or Evernote account Add a work account supported by BlackBerry Enterprise Service 10 Add an email account supported by Microsoft Exchange ActiveSync Add a BlackBerry email account Add an IMAP or POP email account Add a CalDAV or CardDAV account Change account settings Remove an account from your device Troubleshooting: Setting up accounts I can't add an email account BlackBerry Hub message list icons Viewing and searching messages Where is my email or other messages? Navigate your list of messages and notifications View messages by account or message type Page Page Share or save your attachments Send email and messages from the BlackBerry Hub Reply to or forward an email Page Managing messages Flag a message Mark a message as read or unread Download or share a picture from an email Save a draft email Securing your email Set up S/MIME-protected messaging Turn on IBM Notes email encryption on your device Sign or encrypt a message Secure email icons Tips: BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Page Check your upcoming events from the BlackBerry Hub Create a meeting from an email Add a contact from the BlackBerry Hub Refresh your list of messages BlackBerry Hub settings Set an out-of-office reply Add a signature to an email account Change your default email address or calendar Page Change advanced settings for text messages Turn off cell broadcast messages Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub About public warning messages Unsubscribe from public warning messages Troubleshooting: BlackBerry Hub Troubleshooting wizard: I'm having problems using email I'm not receiving messages Page Passwords and security Security Passwords and locking BlackBerry ID Password locking and screen locking BlackBerry Balance and the work space password Network lock and unlock code SIM card PINs Lock or unlock your device Lock your screen Lock your device with a password Lock your work space Unlock your device with a network unlock code Change or remove your device password Change your work space password Protect your SIM card with a PIN Change your SIM card PIN Finding and protecting a lost device Set up BlackBerry Protect on your device Tutorial: Setting up BlackBerry Protect on a BlackBerry 10 device Setting security permissions for apps Change or view app permissions Securing your email Set up S/MIME-protected messaging Sign or encrypt a message Secure email icons Wipe your device to delete your data Delete your work space About BlackBerry Balance Switch between your personal and work spaces Using Parental Controls Restrict or limit access to features and content Turn on encryption Import a certificate from your computer Managing VPN profiles Add a VPN profile About smart cards Using a smart card with your device Use two-factor authentication Import a certificate from a smart card Store your smart card password on your device Turn off LED notifications for a smart card Frequently asked questions: Security How do I reset my device password if I forget it? What content is in my work space and my personal space? Can I use personal apps on my work's network? Where is my picture that I just took? What happens to my device data if I leave my organization? Work space and BlackBerry Balance About BlackBerry Balance Switch between your personal and work spaces Lock your work space Change your work space password Delete your work space Frequently asked questions: Work space and BlackBerry Balance Does my device have BlackBerry Balance? How do I set up BlackBerry Balance? What content is in my work space and my personal space? Page Can I use personal apps on my work's network? Where is my picture that I just took? What happens to my device data if I leave my organization? Troubleshooting: Work space and BlackBerry Balance My device is quarantined BlackBerry ID About BlackBerry ID Set up a new BlackBerry ID Change your BlackBerry ID password Change your BlackBerry ID information Page FAQ: BlackBerry ID How do I reset my lost or forgotten BlackBerry ID password? What is the difference between my BlackBerry ID username and screen name? Why do I need to re-enter my BlackBerry ID password? Can I sign out of BlackBerry ID and sign in with a different BlackBerry ID Password Keeper About Password Keeper Transfer passwords to Password Keeper Manage passwords in Password Keeper Change the Password Keeper password Use a password or username from Password Keeper Prevent password and username copying Hide or show passwords in Password Keeper Generate a random password Search in Password Keeper Page Page Media Camera Record a video Turn on autofocus lock Switch between the camera, the video camera, and Time Shift mode Access the Camera app from the Lock screen Peek at the last picture or video that you took Using Time Shift mode Take the best picture possible using Time Shift mode Replace a person's expression using Time Shift mode Change the capture settings Shooting modes Scene modes Change the camera settings Troubleshooting: Camera I can't turn on the flash or use the video light I can't take a picture or record a video I can't save pictures or videos to my media card Pictures Pictures app at a glance Date screen Viewing your pictures Zoom in to or out from a picture Pan a picture Play or view your media file on a DLNA Certified device Switch between your personal and work spaces Set a picture as your wallpaper Edit a picture Share a picture Take a screen shot of your device Organizing your pictures and albums Create an album Move a picture to a different album Supported picture file extensions Troubleshooting: Pictures I can't open a media file I can't save a media file Music Music app at a glance Playing your music Doing more with your music Creating playlists and organizing your music Make a playlist Add the music currently playing to a playlist Edit or rename a playlist Organize your music on the Now Playing screen Add music to the Now Playing screen Remove and order songs on the Now Playing screen Save your music on the Now Playing screen as a playlist Play your last music selection Change the volume Tips: Music Supported audio and video file extensions, formats, and codecs Troubleshooting: Music I can't open a media file Page Date screen Watching your videos Play or pause a video Change the video display size Play or view your media file on a DLNA Certified device Doing more with your videos Change the volume Edit a video Supported audio and video file extensions, formats, and codecs Page BlackBerry Story Maker Edit a story made with BlackBerry Story Maker Delete a story in BlackBerry Story Maker Change your BlackBerry Story Maker settings Media sharing About sharing media Play or view your media file on a DLNA Certified device Share your media files with DLNA Certified devices Give your device a nickname Maps and locations Maps Finding a place Find a place on a map Pin a place on a map Switch to the map or detail view for turn-by-turn directions Show or hide traffic Mute voice-guided directions Avoid toll roads, highways, or ferries on your route Recalculate routes My places Add a new place to your favorites Remove a place from your favorites Change the details for a place View your recent places Changing settings for Maps Switch between kilometers or miles Change default route settings Switch between voice-guided prompts and tones Location services About location services Turn on or turn off location services Turn on or turn off traffic data Turn on or turn off location-based ads Change location permissions for apps Compass Troubleshooting: Compass I'm not getting an accurate reading from the compass Applications and features Remember Collecting and organizing tasks, notes, and more with the Remember app Adding a folder or an entry to the Remember app Create a folder in the Remember app Add a due date and reminder time to an entry Add tags to an entry Format the text in an entry Record a voice note Send something to the Remember app Changing a Remember folder or entry Change an entry Move an entry to a different folder Change the color of a folder Delete a folder or an entry in the Remember app Viewing and searching your Remember entries Search for an entry in the Remember app View Remember entries that have the same tag Troubleshooting: Remember app Calendar About the Calendar app Page Subscribe to a public calendar on your device Check your upcoming events from the BlackBerry Hub View your events Find email and files associated with an event Check who you're meeting with Create an event Invite people to an event Add a location to an event Schedule a recurring event Change the availability status or reminder time for an event Add conference call details to an event Hide a calendar Change or delete an event Join a conference call from a meeting reminder Save conference call details in the Calendar app Send an "I will be late" message Share a file with meeting participants Calendar app settings Change your default email address or calendar Change the email address to use with each calendar Change the color for a calendar Change default settings for events Troubleshooting: Calendar app Contacts Adding contacts Add a contact to the Contacts app Copy contacts to and from your SIM card Add a contact from the BlackBerry Hub Add a contact from the Calls screen Contact views Changing contacts Add or change a picture for a contact Change info for a contact Delete a contact Add a contact to your favorites Set a custom ring tone for a contact Search for a contact Filtering contacts View contacts by account Hide a set of contacts Sort your contacts Share a contact Troubleshooting: Contacts My contacts weren't merged automatically My contacts' pictures change sometimes Page Alarm clock Set an alarm Set additional alarms Manage your additional alarms Change your alarm tone Set an alarm for multiple days Set the snooze Stopwatch Timer Set the timer Change your timer tone World clock Turn on bedside mode Page Calculator Calculate a tip View your previous calculations Browser Browsing the Internet Page Page Bookmarks and history Page Delete your browsing history Browsing safely About website certificates Website certificate icons Change Browser security settings Security settings Troubleshooting: Browser I can't watch a video online Smart Tags The Smart Tags application explained Scan a QR Code, barcode, or an NFC tag Delete a smart tag from your device Create your own smart tag Smart tag types Favorite a smart tag View your favorite smart tags Share a smart tag Lock a smart tag Erase smart tag information from an NFC tag Voice Control Using the BlackBerry Voice Control app Making a phone call with the Voice Control app Dial a number Call a contact Page Page Page Voice Control settings Change your Voice Control language Change the voice recognition mode Change your voice response settings Games Change your Games profile Invite a friend to the Games app Add a game Add a game to your favorites Recommend a game Invite a Games friend to BBM Start a BBM chat with a Games friend Troubleshooting: Games Organizing apps Leave an app or close an app Move an app around the home screen Add folders to the home screen Page Documents and files Documents To Go Getting started with Documents To Go Save changes to a file in Documents To Go Undo or redo an action in Documents To Go Access work files Editing documents Change the font or formatting View a bookmark in a document Correct spelling in a document Obtain the word count of a document Editing spreadsheets Resize a row or column Hide or show rows and columns Enable word wrap Editing slideshows Reorder the slides Hide or delete slides View a slideshow presentation Presenting slideshows Present a slideshow Zoom in or out on a slide Use the virtual laser pointer File Manager Viewing files View files on your device View files on connected devices or networks Managing your files Rename a file or folder Add a folder Search for an item in File Manager Sort files and folders Transferring files Share files Move a file Copy a file Working with files stored in the cloud Retrieve files saved to the cloud Save a file to your device Synchronize a file with the cloud Change cloud application settings Storage space and media card Moving or copying media files and documents Transfer files between your computer and device using a USB connection Transfer files between your computer and device using a Wi-Fi connection Turn on USB mass storage Inserting the SIM card, battery, and media card Remove the battery door Insert or remove the SIM card Page Using a media card Supported media cards Format your media card Wipe data from your media card Turn on encryption Check how much storage space is free Frequently asked questions: Storage space and memory How do I free up storage space? Error messages: Media card Troubleshooting: Storage space My device isn't recognized when I connect it to my computer Settings and options Connections Check which wireless networks your device connects to Give your device a nickname Wireless connections icons Page Tips: Choosing a connection Network connections Connections between devices Shared Internet connections Turn on airplane mode Connect your device to an HDMI display Mobile network Connect to the mobile network Roaming Switch wireless networks manually Turn off data services while roaming Troubleshooting: Mobile network I can't connect to the mobile network Wi-Fi Connect to a Wi-Fi network Manually connect to a Wi-Fi network Tutorial: Setting up Wi-Fi on a BlackBerry 10 device Delete a saved Wi-Fi network Disable or re-enable a saved Wi-Fi network Wi-Fi network settings Add a VPN profile Troubleshooting: Wi-Fi Troubleshooting wizard: I can't connect to a Wi-Fi network I can't connect to a Wi-Fi network Mobile Hotspot mode Sharing your Internet connection using Mobile Hotspot mode Use Mobile Hotspot mode to share your Internet connection Find your Mobile Hotspot mode settings Disconnect a device from your mobile hotspot Troubleshooting: Mobile Hotspot mode I can't use my device as a mobile hotspot I can't connect multiple devices to my mobile hotspot Internet tethering Sharing your mobile network connection using Internet tethering Use Internet tethering to share your Internet connection Troubleshooting: Internet tethering I can't use Internet tethering Bluetooth Turn on Bluetooth technology Pair and connect with a Bluetooth enabled device Rename a paired or saved Bluetooth enabled device Disconnect from a paired Bluetooth enabled device Delete a saved Bluetooth enabled device Pairing your device with a car Set how Bluetooth enabled car kits access your messages Let your car kit use your device's network credentials Automatically establish a Bluetooth connection when you turn on your device Troubleshooting: Bluetooth I can't pair with a Bluetooth enabled device I keep losing the connection with my Bluetooth enabled car kit NFC What is NFC? Turn on NFC Send a file using NFC Find your NFC settings Software Updates How do I update the software on my BlackBerry 10 device? Language Change your display language Change your typing language Change your keyboard language Change your voice input language Keyboard and typing Add a new text shortcut Change or delete a text shortcut Clear the learned words list Show the keyboard Delete a word Typing on the Keyboard Type an accented character Type a symbol or number Type an uppercase character Type faster with automated assistance settings Cut, copy, and paste text Selecting word suggestions that appear while you type Select a suggested word Change where word suggestions appear Spell check Turn on spell check Accept spelling suggestions Change spell check settings Edit your personal dictionary Battery and power Insert or remove the SIM card Page Turn off your device Put your device in standby mode Restart or reset your device Battery and charging icons Check your battery power level Charge your device Tips: Charging your device LED and battery notifications Battery safety Device and battery disposal Frequently asked questions: Battery and power Accessibility Customize your accessibility settings Turn on Magnify mode Customize the magnification level Temporarily turn off Magnify mode Change your font size Turn on Hearing Aid mode Turn on TTY support Turn on or turn off the BlackBerry Screen Reader BlackBerry Screen Reader settings Turn on or turn off the Dark Screen mode Adjust the volume, speed, and pitch Adjust the verbosity Turn on the Silent on Calls setting BlackBerry Screen Reader gestures Page Using BlackBerry Screen Reader Quick Settings mode Using BlackBerry Screen Reader gestures in the BlackBerry Calendar, Phone app, and BlackBerry Hub Using the BlackBerry Screen Reader on the home screen Using BlackBerry Screen Reader gestures with the BlackBerry Keyboard Turn on Closed Captions BlackBerry Link features on your device About BlackBerry Link features on your device Working with files stored on your computer Access files stored on your computer Edit or delete a file Troubleshooting: BlackBerry Link I can't access files on my computer I have duplicate contact and calendar entries Legal notice