Troubleshooting and routine maintenance | Brother FAX-T98 instruction

12 Troubleshooting and routine maintenance

Troubleshooting

IMPORTANT

For technical help, you must call the country where you bought the fax machine. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this happens, the fax machine identifies the problem and displays an error message. The most common error messages are shown below.

ERROR MESSAGES

ERROR	CAUSE	ACTION
MESSAGE

BT CALL SIGN ON	The machine is set BT Callsign to ON. You	Set BT Callsign to OFF. (See BT
	cannot change the Receive Mode from	Call Sign (For U.K. Only) on page
	Manual to another mode.	5-20.)

CHECK	The documents were not inserted or fed	Insert the document again.
DOCUMENT	properly, or were too long. (See Document
	Jam on page 12-3.)

CHECK PAPER	The fax machine is out of paper.	The fax machine is out of paper or
		paper is not properly loaded in the
		paper tray. Refill the paper or
		remove the paper and load it again.
		If this error appears while receiving
		a fax, load paper to restart printing.
		If you were coping or printing
		reports, load paper and try again.
		(See Paper Jam on page 12-4.)

COMM.ERROR	Poor phone line quality caused a	Try the call again. If the problem
	communication error.	continues, call the telephone
		company and ask them to check
		your phone line.

CONNECTION	You tried to poll a fax machine that is not in	Check the other fax machine’s
FAIL	Polled Waiting mode.	polling setup.

12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

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Brother FAX-T98 manual Troubleshooting and routine maintenance, Error messages

Contents

USER’S Guide Approval Information Compilation and Publication NoticePage Safety precautions To use the fax machine safely Iii Choosing a location Quick Reference Guide Press Play/Record Making copiesStart/Copy Message Manager Printing a Fax Message 1 Press Play/Record Table of Contents Message Caller ID Appears on the Display Setup Index for Easy Dialling Important information 11-1 12-1 Introduction Using this GuideSymbols used in this Guide Finding information Part names and functions Front view Rear view Receive Mode Digital TAD FAX-T98 control panel overview Start/Copy Ribbon About fax machines Fax tones and handshake ECM Error Correction Mode Connecting an external telephone Connections Connecting an external telephone answering device TAD Sequence Connections Recording outgoing message OGM on an external TAD Using extension telephones For U.K. only Introduction Custom features on your phone line If you are Installing the Fax machine to Work with a PabxMulti-Line Connections Pabx Paper Handling and using special paperPaper specifications for the paper tray About paper How to load paper To load paper Menu table On-Screen ProgrammingUser-friendly programming Memory Storage Navigation keys Press Menu/Set Factory setting option is shown in bold To select To accept Setup Send Delayed FAX Setup TAD Message Store Setup Melody Ring Pattern Signal Setting the Date and Time Initial SetupSetting Tone or Pulse dialling mode Getting started Setting the Station ID Entering text Inserting spaces Special characters and symbols Making correctionsRepeating letters Setting the Beeper Volume Setting the Speaker VolumeSetting the Ring Volume Setting Pabx Pabx and Transfer Setting the Clock Change Melody Settings Setting the Ring PatternSetting the Music on Hold Setup Receive Choosing the Receive ModeBasic receiving operations To select or change your Receive Mode 1 Press Receive Mode Setting the Ring Delay Setting the F/T Ring Time FAX/TEL mode only Recording the Fax/Tel Outgoing Announcement F/T Message Fax Detect Printing a reduced incoming fax Reception into memory Receiving a fax at the end of a conversationStart/Copy For FAX/TEL mode only Advanced receiving operationsOperation from extension telephones Remote Call Transfer To transfer a telephone call to the fax machine Changing Remote Codes To change Remote Codes 1 Press Menu/Set, 2 Setting up Polling Receive PollingSecure Polling Setup for Polling Receive with Secure Code Press Start/Copy Setup Delayed Polling Receive Sequential Polling Press Start/Copy Advantages of Caller ID Telephone ServicesCaller ID Caller IDentification U.K. Only For Business Caller ID Appears on the Display When Your Telephone Rings Set the Caller ID to onHow Does the Caller ID Work? Caller ID is Stored in Your Machine’s Memory Selecting a Caller ID from the Memory for Call Reply Selecting a Caller ID from the Memory for Call Reply To Activate Certain Network Services When Using Call Reply Call Reply to DDI numbers via Caller ID Clearing the Caller ID Stored in MemoryPrinting Caller ID List BT Call Sign For U.K. Only Manual dialling Setup SendHow to dial Search How to fax Automatic transmissionPhone Manual transmission Sending a fax at the end of a conversation Sending faxes using multiple settings Basic sending operationsContrast Fax resolution Multiple Resolution Transmission Manual and automatic fax redial Cancelling a scheduled job Advanced sending operations Electronic Cover Cover Page for Next Fax Only Using a printed Cover Always send Cover Setup Send 6 Overseas Mode Call Reservation Delayed Fax Print Sample Call Back Message Setting up Polled Transmission Standard Setup for Polling Transmit with Secure Code Memory Transmission Out of memory message Broadcasting Interrupting Delayed Fax and Polled Transmit jobs Setup Index for Easy Dialling Storing Tel-Index Numbers for Index Changing Tel Index Numbers for Index Storing Groups When you add the numbers to a Group Press Menu/Set When you change a Group nameWhen you erase the numbers Changing the Numbers for Groups Dialling options On Hook DiallingPress Speaker Phone Answering Calls with the Speakerphone Mute Redial Fax PauseRedial Tel Press Speaker Phone Press Redial/Pause Tone or Pulse Message Manager Mode Setting Up Message ManagerMessage Manager Flexible Memory Settings Message Store Setting the Message Store Recording the Message Manager’s Outgoing Message TAD Message Listening to the Outgoing Message OGM 1 Press Menu/Set, 8 Erasing the Outgoing Message OGM Activating Message Manager Mode Message Indicator What Happens When the Memory Is Full Playing Voice Messages Backup Printing Option Printing a Fax Message Erasing Messages To erase voice messages individuallyTo erase messages all at once Setting the Maximum Time for Incoming Messages Setting the Toll Saver ICM Recording Monitor Recording a Conversation Fax Forwarding/Paging Programming a Fax Forwarding Number Recording the Paging Outgoing Message OGM Programming the Paging Number Using the Remote Access Code Remote Retrieval Changing the Remote Access Code Remote Control Commands Erase all ICM Remote control commands Detail Operation Changing Fax Retrieving the Memory Status List Retrieving Fax Messages Changing the Fax Forwarding Number Printing reports Setting ReportsPrinting reports To Print a Report Customizing the Transmission Verification Xmit Report Setting the Journal Period Using the fax machine as a copier Making copiesCopy operations Making a single copy To start copying now without enlarging or reducing, press Important Safety Instructions Important information Important Information 11 11 3 Important Information Trademarks Troubleshooting and routine maintenance TroubleshootingError messages Troubleshooting and Routine Maintenance 12 Printer Jam or Paper Jam Document Jam Paper Jam YES If you are having difficulty with the fax machine Difficulty Suggestions 12 7 Troubleshooting and Routine Maintenance Page Install the printing cartridge. See Changing the ribbon on Routine maintenance Cleaning the scanner Changing the ribbon Blue Gear 12 13 Troubleshooting and Routine Maintenance Troubleshooting and Routine Maintenance 12 Packing and shipping the Fax machine Glossary Delayed Fax Sends your fax at a later time that day Glossary G Specifications GeneralCopy Fax Out of Paper Reception Index OUT of Memory Function Selection Table 3-8 Gray scale FAX only FAX/TEL Manual Tadmgs MGR Accessory List Retrieve a Fax Remote Commands UK/IRE Version a