TROUBLE SHOOTING
Please refer to the FAQ table below for easy troubleshooting. The table below describes some typical problems and also their solutions. Please check here and further FAQ on the included user manual CD before calling your DVR dealer.
PROBLEM | SOLUTION |
No power | Check power cord connection. |
| Confirm that there is power from the outlet. |
Not working when pressing any button | Press any key and then enter the password to |
| exit “Key Lock” mode. |
Timer record is not working | Check if the “TIMER RECORD ENABLE” is set |
| to “YES”. |
No live video | Check the camera’s video cable and |
| connections. |
| Check the monitor’s video cable and |
| connections. |
| Confirm the camera is power supplied. |
| Check the setting of the camera lens. |
No recorded video | Check if the HDD is installed and connected |
| properly. |
DVR keeps rebooting | Make sure the power connector and HDD are |
| connected closely, or change another suitable |
| HDD. |
HDD detection failed | Change another HDD for testing. |
| Change another HDD cable for testing. |
| Make sure HDD “Master”, “Slave” mode is |
| correctly set. |
Can’t detect your USB flash drive | Change another USB flash drive to test. |
Can’t view the DVR images over the network with | Update the JAVA program |
IE web browser | Update the firmware of the software AP |
Can’t play the recorded data on my DVR | There must be at least 8192 images of recorded |
| data for playback to work properly. If not, your |
| DVR will stop the playback. |
| For example, if the IPS is set to 30, the recording |
| time should be at least 273 seconds (8192 |
| images / 30 IPS) for the playback to work |
| properly. |
This guide is intended as a Quick Set Up and Basic use manual only, please refer to the user manual on the included CD for all other details.
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