DIFFICULTY

SUGGESTIONS

Handling Incoming Calls

 

 

 

 

 

 

 

Double-ring in FAX/TEL mode

The fax machine knows the incoming call is not a fax so it is signaling

 

you to answer the telephone call. Pick up the fax machine handset or

 

answer from an extension phone, and then press the fax machine’s

 

Telephone Answer Code (default setting is #51). (See For FAX/TEL

 

mode only on page 5-8.)

 

 

 

 

Transferring a call to the fax

If you have answered the fax machine handset, press Start/Copy and

machine

hang up immediately.

 

If you answered at an extension phone, press your three-digit Fax

 

Receive Code (default setting is

 

51). When the fax machine answers,

 

 

 

hang up.

 

 

 

 

Fax machine “hears” voice as

If the fax machine is set to Fax Detect ON, it is more sensitive to sounds.

fax tone

The fax machine may mistakenly interpret certain voices or music on the

 

line as a calling fax machine and respond with fax receiving tones.

 

Deactivate the fax by pressing #51 if you are at an extension phone or

 

press Stop if you are at the fax machine or an external phone.

 

Try avoiding this problem by turning FAX DETECT to OFF.

 

(See Fax Detect on page 5-5.)

 

 

 

 

Transmission Verification

There is probably temporary noise or static on the phone line. Try

Report prints “Result:

sending the fax again. If the problem continues, call the telephone

ERROR”

company to check your phone line.

 

 

 

 

Custom features on a single

If you have Call Waiting, Ring Master, Voice Mail, an alarm system or

line.

any other custom feature on a single phone line with the fax machine, it

 

may create a problem sending or receiving fax data.

 

For example: If you are sending or receiving a fax message while a

 

custom feature signal comes through on the line, the signal can

 

temporarily interrupt or disrupt the fax data. Brother’s ECM feature

 

should help overcome this problem. This condition is related to the

 

telephone system industry and is common to all devices that send and

 

receive data on a single, shared line with custom features. If avoiding a

 

slight interruption is crucial to your business, we recommend a separate

 

phone line with no custom features.

 

 

 

 

12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE

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Brother FAX-T98 manual 12 7 Troubleshooting and Routine Maintenance