Brother FAX-T98 manual 12 7 Troubleshooting and Routine Maintenance

DIFFICULTY	SUGGESTIONS
Handling Incoming Calls
Double-ring in FAX/TEL mode	The fax machine knows the incoming call is not a fax so it is signaling
	you to answer the telephone call. Pick up the fax machine handset or
	answer from an extension phone, and then press the fax machine’s
	Telephone Answer Code (default setting is #51). (See For FAX/TEL
	mode only on page 5-8.)
Transferring a call to the fax	If you have answered the fax machine handset, press Start/Copy and
machine	hang up immediately.
	If you answered at an extension phone, press your three-digit Fax
	Receive Code (default setting is	51). When the fax machine answers,
	hang up.
Fax machine “hears” voice as	If the fax machine is set to Fax Detect ON, it is more sensitive to sounds.
fax tone	The fax machine may mistakenly interpret certain voices or music on the
	line as a calling fax machine and respond with fax receiving tones.
	Deactivate the fax by pressing #51 if you are at an extension phone or
	press Stop if you are at the fax machine or an external phone.
	Try avoiding this problem by turning FAX DETECT to OFF.
	(See Fax Detect on page 5-5.)
Transmission Verification	There is probably temporary noise or static on the phone line. Try
Report prints “Result:	sending the fax again. If the problem continues, call the telephone
ERROR”	company to check your phone line.
Custom features on a single	If you have Call Waiting, Ring Master, Voice Mail, an alarm system or
line.	any other custom feature on a single phone line with the fax machine, it
	may create a problem sending or receiving fax data.
	For example: If you are sending or receiving a fax message while a
	custom feature signal comes through on the line, the signal can
	temporarily interrupt or disrupt the fax data. Brother’s ECM feature
	should help overcome this problem. This condition is related to the
	telephone system industry and is common to all devices that send and
	receive data on a single, shared line with custom features. If avoiding a
	slight interruption is crucial to your business, we recommend a separate
	phone line with no custom features.

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