If you are having difficulty with the fax machine

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not the fax machine. Check the chart below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Printing or Receiving Faxes

 

 

 

Condensed print and white

If your copy looks good, you probably had a bad connection, with static

streaks across the page or the

or interference on the phone line. If the copy looks bad, clean the

top and bottom of sentences

scanner area. If there is still a problem, call Brother or your dealer for

are cut off.

service.

 

 

Vertical black lines when

The sender’s scanner may be dirty. Ask the sender to make a copy to

receiving.

see if the problem is on with the sending machine. Try receiving from

 

another fax machine.

 

If the problem continues, call Brother or your dealer for service.

 

 

Phone Line or Connections

 

 

 

The fax machine does not

Make sure the fax machine is in the correct receiving mode for your

answer when called.

setup. (either FAX ONLY or F/T) Check for a dial tone. If possible, call

 

the fax machine to hear it answer. If there is still no answer, check the

 

telephone line cord connection. Connect a standard telephone handset

 

to the fax machine’s telephone socket. If there is no ringing when you

 

call the fax machine, ask your telephone company to check the line.

 

 

External telephone answering

Connect the telephone line cord from your TAD to the correct socket.

device (TAD) does not answer

Make sure the TAD is set to answer calls. (See Connecting an external

when called

telephone answering device (TAD) on page 1-10.)

 

 

No dial tone on the handset

Press Speaker PhoneOR—Lift the handset. If you don’t hear a dial

 

tone, check telephone line cord connections at the fax machine and wall

 

socket. Check that the handset is connected to the fax machine’s

 

handset socket. Test the wall socket with another single line telephone.

 

If there is no dial tone at the wall outlet, call your telephone company.

 

 

Sending Faxes

 

 

 

Poor sending quality.

Try changing your resolution to FINE or S.FINE. Make a copy to check

 

the fax machine’s scanner operation.

 

 

Dialling does not work

Check all line cord connections.

 

Check power cord connection.

 

Send a manual fax by pressing Speaker Phone or by lifting the handset

 

and dialling the number. Wait to hear fax receiving tones before

 

pressing Start/Copy.

 

 

Vertical black lines when

Use the fax machine to make a copy. If the copy shows the same

sending.

problem, the scanner area is dirty. Lift the top cover and check the

 

document path. Clean the scanner’s white roller and the glass strip

 

under the roller using isopropyl alcohol and a lint-free cloth. (See

 

Cleaning the scanner on page 12-10.)

 

 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6

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Brother FAX-T98 manual If you are having difficulty with the fax machine, Difficulty Suggestions