Brother FAX-T98 manual If you are having difficulty with the fax machine, Difficulty Suggestions

If you are having difficulty with the fax machine

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not the fax machine. Check the chart below and follow the troubleshooting tips.

DIFFICULTY	SUGGESTIONS
Printing or Receiving Faxes
Condensed print and white	If your copy looks good, you probably had a bad connection, with static
streaks across the page or the	or interference on the phone line. If the copy looks bad, clean the
top and bottom of sentences	scanner area. If there is still a problem, call Brother or your dealer for
are cut off.	service.
Vertical black lines when	The sender’s scanner may be dirty. Ask the sender to make a copy to
receiving.	see if the problem is on with the sending machine. Try receiving from
	another fax machine.
	If the problem continues, call Brother or your dealer for service.
Phone Line or Connections
The fax machine does not	Make sure the fax machine is in the correct receiving mode for your
answer when called.	setup. (either FAX ONLY or F/T) Check for a dial tone. If possible, call
	the fax machine to hear it answer. If there is still no answer, check the
	telephone line cord connection. Connect a standard telephone handset
	to the fax machine’s telephone socket. If there is no ringing when you
	call the fax machine, ask your telephone company to check the line.
External telephone answering	Connect the telephone line cord from your TAD to the correct socket.
device (TAD) does not answer	Make sure the TAD is set to answer calls. (See Connecting an external
when called	telephone answering device (TAD) on page 1-10.)
No dial tone on the handset	Press Speaker Phone—OR—Lift the handset. If you don’t hear a dial
	tone, check telephone line cord connections at the fax machine and wall
	socket. Check that the handset is connected to the fax machine’s
	handset socket. Test the wall socket with another single line telephone.
	If there is no dial tone at the wall outlet, call your telephone company.
Sending Faxes
Poor sending quality.	Try changing your resolution to FINE or S.FINE. Make a copy to check
	the fax machine’s scanner operation.
Dialling does not work	Check all line cord connections.
	Check power cord connection.
	Send a manual fax by pressing Speaker Phone or by lifting the handset
	and dialling the number. Wait to hear fax receiving tones before
	pressing Start/Copy.
Vertical black lines when	Use the fax machine to make a copy. If the copy shows the same
sending.	problem, the scanner area is dirty. Lift the top cover and check the
	document path. Clean the scanner’s white roller and the glass strip
	under the roller using isopropyl alcohol and a lint-free cloth. (See
	Cleaning the scanner on page 12-10.)

TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6