
If you are having difficulty with the fax machine
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not the fax machine. Check the chart below and follow the troubleshooting tips.
DIFFICULTY | SUGGESTIONS |
Printing or Receiving Faxes |
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Condensed print and white | If your copy looks good, you probably had a bad connection, with static |
streaks across the page or the | or interference on the phone line. If the copy looks bad, clean the |
top and bottom of sentences | scanner area. If there is still a problem, call Brother or your dealer for |
are cut off. | service. |
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Vertical black lines when | The sender’s scanner may be dirty. Ask the sender to make a copy to |
receiving. | see if the problem is on with the sending machine. Try receiving from |
| another fax machine. |
| If the problem continues, call Brother or your dealer for service. |
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Phone Line or Connections |
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The fax machine does not | Make sure the fax machine is in the correct receiving mode for your |
answer when called. | setup. (either FAX ONLY or F/T) Check for a dial tone. If possible, call |
| the fax machine to hear it answer. If there is still no answer, check the |
| telephone line cord connection. Connect a standard telephone handset |
| to the fax machine’s telephone socket. If there is no ringing when you |
| call the fax machine, ask your telephone company to check the line. |
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External telephone answering | Connect the telephone line cord from your TAD to the correct socket. |
device (TAD) does not answer | Make sure the TAD is set to answer calls. (See Connecting an external |
when called | telephone answering device (TAD) on page |
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No dial tone on the handset | Press Speaker |
| tone, check telephone line cord connections at the fax machine and wall |
| socket. Check that the handset is connected to the fax machine’s |
| handset socket. Test the wall socket with another single line telephone. |
| If there is no dial tone at the wall outlet, call your telephone company. |
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Sending Faxes |
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Poor sending quality. | Try changing your resolution to FINE or S.FINE. Make a copy to check |
| the fax machine’s scanner operation. |
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Dialling does not work | Check all line cord connections. |
| Check power cord connection. |
| Send a manual fax by pressing Speaker Phone or by lifting the handset |
| and dialling the number. Wait to hear fax receiving tones before |
| pressing Start/Copy. |
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Vertical black lines when | Use the fax machine to make a copy. If the copy shows the same |
sending. | problem, the scanner area is dirty. Lift the top cover and check the |
| document path. Clean the scanner’s white roller and the glass strip |
| under the roller using isopropyl alcohol and a |
| Cleaning the scanner on page |
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