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Blackberry Z10 manual Troubleshooting Music, Cant open a media file

Models: Z10

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User GuideMedia

File extension	Supported video codec(s)	Supported audio codec(s)

SPMID	—	SP-MIDI

WAV	—	PCM, GSM

WMA	—	WMA 9, WMA 10

For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.

Troubleshooting: Music

I can't open a media file

Make sure the file is in a format that your BlackBerry device supports.

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Blackberry Z10 manual Troubleshooting Music, Cant open a media file

Contents

User Guide Published 2013-09-19 SWD-20130919120803005 Contents 162 282 Getting to know your device New in this releaseIntroducing BlackBerry 10 OS version BlackBerry Story Maker BlackBerry Browser Introducing BlackBerry 10 new apps and featuresCamera and Time Shift mode Share, stream, or display your media files Whats different about BlackBerry 10? How do I get back to the home screen?Many apps, you can tap How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my apps? Where are my ring tones and notification profiles?Where are my tasks, memos, and voice notes? Tap Settings NotificationsWhere can I find my device info and passwords? Where do I find my files?What is BlackBerry Link? How do I search?Your device at a glance Home screen at a glance Home screen, keys, and iconsContacts Application iconsBrowser CalendarBlackBerry World Text MessagesRemember Docs To GoSetup SettingsGames YouTubeHelp Notification iconsInsert or remove the SIM card Setup and activationInsert or remove the battery and a media card Set up your device Make note of your usernames and passwords Set up email or other types of accounts on your deviceUpdate BBM Power and chargingPut your device in standby mode What if I have contacts on my SIM card?Charge your device Restart or reset your deviceLock your screen Tips Charging your deviceUsing the touch screen Scroll and move between itemsUse a slider Zoom in to or zoom out from the screen Select itemsMinimize apps and show your Active Frames Move items from one place to anotherShow the menus View the HubShow the keyboard Navigating within an Android app Personalizing your deviceDownload and buy apps, games, music, and videos Tap PurchaseMove an app around the home screen Set an alarmChange your ring tone, sounds, or alerts Change your font sizeWhere do I find customer support? Tutorial Searching the Help app on a BlackBerry 10 deviceBookmark a favorite webpage Video Keys and features How To demo videosOverview Video Getting around the BlackBerry interfaceVideo Using the touch screen Video Battery and powerVideo BlackBerry Flow Video Keyboard and typing basics Video BlackBerry HubVideo Update your BlackBerry device software Video Keyboard optionsVideo Searching your BlackBerry device Video Personalize your device Video Set up your BlackBerry device SetupVideo Insert the SIM card, battery, and media card Video Transferring data to your new deviceVideo BlackBerry ID basics Video Setting up accountsVideo Mobile Hotspot mode Video Bluetooth and Wi-Fi connectionsConnections Video Near Field Communication NFCVideo Connect to your computer with BlackBerry Link Video Connect your device to an Hdmi displayApps Video Browser settingsVideo Making calls Video Browser basicsVideo Calendar basics Video Using the Contacts appVideo Organizing tasks and notes with BlackBerry Remember Video Documents To Go Getting StartedVideo Documents To Go Edit and present slideshows Video Adobe Reader Video File Manager Video Print To GoVideo Voice Control basics Video BlackBerry MapsVideo Get Started with BBM Video Add or edit a BBM contactVideo BBM Video chat with Screen Share Video Taking pictures using the Time Shift mode MediaVideo Taking pictures Video Viewing your pictures Video Edit a pictureVideo Record a video Video Edit a video Video Watching your videosVideo Media sharing Video Creating stories with BlackBerry Story MakerVideo Playing your music Before you switch devices Device SwitchBacking up and switching devices Transfer data to a new device using BlackBerry Protect Transfer data from a BlackBerry 7 device using a media cardClick Using a Media Card Save Data Tap RestoreAfter you switch devices Transfer passwords to Password KeeperRestoring BBM Tap Settings Import Passwords Tips after switching devicesTroubleshooting Device Switch Cant switch my SIM card to my new BlackBerry 10 deviceHow do I reset my lost or forgotten BlackBerry ID password? Change your backlighting DisplayChange your font size Set a picture as your wallpaperLock your device with a password Change your devices regional settingsTap Settings Language and Input Lock your screenTurn on rotation lock Connect your device to an Hdmi displayLock your work space Take a screen shot of your device SearchSearch your device Filter your search resultsChange your search settings Tap Settings SearchDo more with your search results Phone Phone at a glance Making and receiving callsMake a call Call someone from your contact list Call a recent number or speed dial contactAnswer or dismiss a call Use Reply Now to send a message to a callerAnswer a second call while already on a call Start a conference callMake another call while already on a call Remove people from a conference callAutomatically answer a call when a headset is connected Automatically answer or end a call using a case or holsterAnswering calls automatically Move a call from your headset to your deviceMove a call to BBM Video Set up your voice mailAdd a contact or number to your speed dial list Delete a contact or number from your speed dial listCall waiting, call forwarding, and call blocking Set up call forwardingTurn on or turn off call waiting Block callsSet up smart dialing Adjust the bass and treble of your callsPhone options Show or hide your number on outgoing callsSet up your fixed dialing numbers Turn on the Reply Now featureSet the Use Priority Calling switch to On View your call summaryChecking your voice mail from your BlackBerry device Visual Voice MailListen to a voice mail message Forward a voice mail messageChange your voice mail password Change your voice mail greetingDeactivate voice mail on your device BBM Video at a glance Start a BBM Video chat BBM VideoMute your microphone in a BBM Video chat Switch cameras or share your screenMove your video thumbnail around the screen Accept or decline a BBM Video chat or BBM Voice chatMove your BBM Video chat to an external display Ring tones, sounds, and alertsBBM Video options Change your ring tone, sounds, or alertsView and respond to Instant Preview notifications Turn off the Instant Previews featureSet a custom ring tone for a contact Turn off all ring tones and soundsLock Screen Preview notifications Turn off the Lock Screen Preview featureRespond directly to an Instant Preview notification View a Lock Screen Preview notificationTroubleshooting Ring tones, sounds, and alerts My device doesnt display Instant Preview notificationsMy device doesnt display Lock Screen Preview notifications Staying connected with the BlackBerry Hub BlackBerry HubBlackBerry Hub at a glance Setting up and managing accounts User Guide Add a personal email account Add a social networking or Evernote accountOn the Add Account screen, tap Email, Calendar and Contacts On the Add Account screen, tap Work Account Add a BlackBerry email accountTap Settings Accounts Change account settingsAdd an Imap or POP email account Add a CalDAV or CardDAV accountBlackBerry Hub message list icons Remove an account from your deviceCant add a second social networking account Viewing and searching messages View messages by account or message type Navigate your list of messages and notificationsSearch for a message View filed emailViewing important messages with the BlackBerry Priority Hub View only your priority messagesTurn off the BlackBerry Priority Hub Change the types of messages that are marked as priorityView attachments sent to you Sort attachmentsSend email and messages from the BlackBerry Hub Share or save your attachmentsReply to or forward an email Add a BCC recipient to an email Attach a file to an email or text messageChange text formatting in an email Accept spelling suggestionsManaging messages Flag a message Securing your emailMark a message as read or unread Download or share a picture from an emailTurn on IBM Notes email encryption on your device Set up S/MIME-protected messagingSign or encrypt a message Tap Secure EmailTips BlackBerry Hub Secure email iconsPeek at your messages in the BlackBerry Hub from anywhere Jump to the next or previous message Check your upcoming events from the BlackBerry Hub Create a meeting from an emailAdd a contact from the BlackBerry Hub Change your default email address or calendar BlackBerry Hub settingsRefresh your list of messages Set an out-of-office replyView conversation threads instead of single messages Change how messages are displayed in the BlackBerry HubStop showing sent or filed messages in the BlackBerry Hub Color code your email accountsTurn off cell broadcast messages Change advanced settings for text messagesTap Facebook, Twitter, or LinkedIn Tap Post, Tweet, or SendTroubleshooting wizard Im having problems using email Troubleshooting BlackBerry HubAbout public warning messages Unsubscribe from public warning messagesCant find my work email in the BlackBerry Hub Can only see email for the last 30 daysCant see the recipients for a message Cant send or forward a text messagePassword locking and screen locking Passwords and lockingSecurity BlackBerry IDSIM card PINs BlackBerry Balance and the work space passwordNetwork lock and unlock code Lock or unlock your deviceUnlock your device with a network unlock code Change or remove your device password Change your work space passwordProtect your SIM card with a PIN Set up BlackBerry Protect on your device Finding and protecting a lost deviceChange your SIM card PIN Setting security permissions for apps Tap Settings Security and Privacy Application PermissionsChange or view app permissions Securing your email Wipe your device to delete your data About BlackBerry Balance Switch between your personal and work spacesDelete your work space Tap Delete DataUsing Parental Controls Restrict or limit access to features and content Turn on encryptionImport a certificate from your computer Managing VPN profiles Tap Settings Network Connections VPN AddAbout smart cards Add a VPN profileUse two-factor authentication Using a smart card with your deviceStore your smart card password on your device Import a certificate from a smart cardFrequently asked questions Security How do I reset my device password if I forget it?What content is in my work space and my personal space? NFC Can I use personal apps on my works network?Where is my picture that I just took? Work space and BlackBerry BalanceWhat happens to my device data if I leave my organization? Switch between your personal and work spaces Change your work space password Lock your work spaceDelete your work space Does my device have BlackBerry Balance? How do I set up BlackBerry Balance?Description My device is quarantined Troubleshooting Work space and BlackBerry BalanceChange your BlackBerry ID password Set up a new BlackBerry IDBlackBerry ID About BlackBerry IDUsing your BlackBerry ID on a new device Using your BlackBerry ID to switch devicesTutorial Creating a BlackBerry ID on a BlackBerry 10 device Find your BlackBerry ID on your old deviceWhy do I need to re-enter my BlackBerry ID password? FAQ BlackBerry IDTroubleshooting wizard I need help with my BlackBerry ID Password KeeperAbout Password Keeper Transfer passwords to Password KeeperChange the Password Keeper password Manage passwords in Password KeeperUse a password or username from Password Keeper PasswordGenerate a random password Hide or show passwords in Password KeeperSearch in Password Keeper Prevent password and username copyingCreate security questions and answers in Password Keeper Lock Password KeeperDuplicate the password record Add a password record to your favoritesTap Password Keeper Share text and websites with Password KeeperCamera Camera app at a glance Taking pictures and recording videosTake a picture Access the Camera app from the Lock screen Record a videoTurn on autofocus lock Take the best picture possible using Time Shift mode Using Time Shift modeReplace a persons expression using Time Shift mode Peek at the last picture or video that you tookShooting modes Change the capture settingsNormal StabilizationScene modes Change the camera settingsCant turn on the flash or use the video light Troubleshooting CameraCant take a picture or record a video Cant save pictures or videos to my media cardPictures app at a glance PicturesRecent screen Albums screenDate screen Viewing your picturesZoom in to or out from a picture Pan a pictureEdit a picture Switch between your personal and work spacesShare a picture Doing more with your pictures and picture albumsOrganizing your pictures and albums Create an albumMove a picture to a different album Supported picture file extensions Troubleshooting PicturesCant open a media file Cant save a media fileMusic Music app at a glanceNow Playing screen Playing your music Doing more with your music Creating playlists and organizing your musicMake a playlist Add the music currently playing to a playlistEdit or rename a playlist Organize your music on the Now Playing screenAdd music to the Now Playing screen Remove and order songs on the Now Playing screenTips Music Change the volumeSave your music on the Now Playing screen as a playlist Play your last music selectionFile extension Supported video codecs Supported audio codecs Troubleshooting Music Videos app at a glance VideosWatching your videos Play or pause a videoChange the video display size Doing more with your videos Edit a videoAVI MJPEG, MPEG-4 MPEG-3 F4V BlackBerry Story Maker Troubleshooting VideosAbout BlackBerry Story Maker Preview a story in BlackBerry Story MakerMedia sharing Change your BlackBerry Story Maker settingsDelete a story in BlackBerry Story Maker About sharing mediaTap Settings Media Sharing Play or view your media file on a Dlna Certified deviceShare your media files with Dlna Certified devices Give your device a nickname Maps Finding a placeStart turn-by-turn directions Mute voice-guided directions Show or hide trafficAvoid toll roads, highways, or ferries on your route Tap Route OptionsRecalculate routes My placesAdd a new place to your favorites Remove a place from your favoritesSwitch between kilometers or miles Changing settings for MapsView your recent places Clear your recent placesAbout location services Location servicesTurn on or turn off location services Turn on or turn off traffic dataChange location permissions for apps Turn on or turn off location-based adsCompass Compass at a glance About the compassPoint the compass to true north or to magnetic north Im not getting an accurate reading from the compass Troubleshooting CompassAdding a folder or an entry to the Remember app RememberCreate a folder in the Remember app Add an entry to the Remember appAdd tags to an entry Add a due date and reminder time to an entryFormat the text in an entry Record a voice noteSend something to the Remember app Changing a Remember folder or entryChange an entry Move an entry to a different folderDelete a folder or an entry in the Remember app Troubleshooting Remember appViewing and searching your Remember entries Search for an entry in the Remember appAbout the Calendar app CalendarCant send something to the Remember app Cant open a folder in the Remember appUser Guide Subscribe to a public calendar on your device Check your upcoming events from the BlackBerry HubTap Accounts Subscribed Calendar Find email and files associated with an event View your eventsCheck who youre meeting with Create an eventAdd a location to an event Invite people to an eventSchedule a recurring event Tap No RecurrenceChange or delete an event Hide a calendarJoin a conference call from a meeting reminder Add conference call details to an eventSave conference call details in the Calendar app Calendar app settingsSend an I will be late message Share a file with meeting participantsChange default settings for events Change the email address to use with each calendarChange the color for a calendar New or updated events arent appearing in my calendar Troubleshooting Calendar appChange how your calendar is displayed Cant sync my calendarContacts About the Contacts appContacts at a glance Adding contacts Add a contact to the Contacts appCopy contacts to and from your SIM card Contact views UpdatesAdd a contact from the Calls screen DetailsChanging contacts Add a contact to your favoritesContact someone Filtering contacts Search for a contactView contacts by account Hide a set of contactsSort your contacts Troubleshooting ContactsShare a contact My contacts werent merged automaticallyClock Clock at a glance Change the clock faceTap Digital or Analog Alarm clock Set additional alarmsManage your additional alarms Change your alarm tone Set an alarm for multiple daysSet the snooze Timer StopwatchWorld clock Delete a city from the world clock screen Turn on bedside modeSet the Phone Calls in Bedside Mode switch to On Hear phone calls in bedside modeSwitch to a scientific or standard calculator Calculator at a glance Using the calculatorCalculator Convert a unit of measurementView your previous calculations Calculate a tipBrowsing the Internet BrowserBrowser at a glance Go to a website Change the current search engineSwitch between tabs Using Browser tabsOpen a new tab Close a tabChange the background color in reader mode Change text size in reader modeSearch for text on a webpage View webpages in a reader-friendly formatAdd a website to your home screen Bookmarks and historyTurn on Adobe Flash support View your Browser bookmarksOrganizing your bookmarks View your bookmarks by tags or in a listChange your bookmarks Add, rename, or delete a bookmark tagBrowsing safely Change Browser security settingsDelete your browsing history About website certificatesSecurity settings Troubleshooting BrowserChange permissions for specific websites Cant watch a video onlineSmart Tags Smart Tags application explainedScan a QR Code, barcode, or an NFC tag Create your own smart tag Delete a smart tag from your deviceSmart tag types View your favorite smart tags Favorite a smart tagShare a smart tag Erase smart tag information from an NFC tagLock a smart tag Voice Control Using the BlackBerry Voice Control appMaking a phone call with the Voice Control app Dial a numberSearch your device using the Voice Control App Searching using the Voice Control appSearch the Internet using the Voice Control app Ask a question using the Voice Control appSet an alarm using the Voice Control app Type using voice dictationGet directions using the Voice Control app Change your Facebook status using the Voice Control appPost a LinkedIn update using the Voice Control app Post a tweet using the Voice Control appSave notes and memos using the Voice Control app Check your battery level using the Voice Control appChange the voice recognition mode Voice Control settingsChange your voice response settings Tap Settings Voice ControlChange your Games profile GamesInvite a friend to the Games app Add a gameRecommend a game Add a game to your favoritesInvite a Games friend to BBM Start a BBM chat with a Games friendOrganizing apps Troubleshooting GamesLeave an app or close an app Move an app around the home screenMove an app out of a folder Rename a folderTap Rename Getting started with Documents To Go Documents To GoAccess work files Save changes to a file in Documents To GoUndo or redo an action in Documents To Go Change the font or formatting Editing documentsView a bookmark in a document Correct spelling in a documentEditing spreadsheets Enable word wrapFind and replace text in a document Resize a row or columnEditing slideshows Clear the contents of a cellCut, copy, and paste a cell, row, or column Edit a slideshowReorder the slides Presenting slideshowsHide or delete slides View a slideshow presentationViewing files File ManagerZoom in or out on a slide Use the virtual laser pointerView files on connected devices or networks Managing your filesRename a file or folder Add a folderSort files and folders Transferring filesSelect multiple files Share filesCopy a file Working with files stored in the cloudRetrieve files saved to the cloud Save a file to your deviceStorage space and media card Working with zip filesMoving or copying media files and documents Tap Identification on Network and make note of the Username Inserting the SIM card, battery, and media card Tap Settings Storage and AccessTurn on USB mass storage Insert or remove the SIM card Insert or remove the battery and a media card Supported media cards Using a media cardFormat your media card Wipe data from your media cardFrequently asked questions Storage space and memory Check how much storage space is freeHow do I free up storage space? Error messages Media card 235 Check which wireless networks your device connects to Wireless connections iconsConnections Down. Tap Settings Network Connections Mobile Network Tips Choosing a connection Bluetooth technologyNetwork connections Connections between devicesTap Settings Network Connections Turn on airplane modeShared Internet connections Internet tetheringTap Settings Network Connections Mobile Network Switch wireless networks manuallyMobile network Connect to the mobile networkSet the Network Selection Mode to Manual Turn off data services while roamingConnect to a Wi-Fi network Wi-FiManually connect to a Wi-Fi network Tutorial Setting up Wi-Fi on a BlackBerry 10 deviceDisable or re-enable a saved Wi-Fi network Delete a saved Wi-Fi networkWi-Fi network settings Tap Wi-FiInter-Access Point Handover Enable IPv6Security Type CA CertificateCant connect to a Wi-Fi network Sharing your Internet connection using Mobile Hotspot mode Mobile Hotspot modeUse Mobile Hotspot mode to share your Internet connection Tap Settings Network Connections Mobile HotspotDisconnect a device from your mobile hotspot Find your Mobile Hotspot mode settingsSet the Internet Tethering switch to On Tap Settings Network Connections Internet TetheringInternet tethering Cant connect multiple devices to my mobile hotspotTurn on Bluetooth technology BluetoothPair and connect with a Bluetooth enabled device Rename a paired or saved Bluetooth enabled deviceDelete a saved Bluetooth enabled device Disconnect from a paired Bluetooth enabled devicePairing your device with a car Set how Bluetooth enabled car kits access your messagesLet your car kit use your devices network credentials What is NFC? Tap Settings Network Connections NFCTurn on NFC How do I update the software on my BlackBerry 10 device? Software UpdatesSend a file using NFC Find your NFC settingsChange your typing language LanguageChange your keyboard language Change your voice input languageTap Settings Language and Input Prediction and Correction Keyboard and typingTurn on word predictions Add a new text shortcut Show the keyboardChange or delete a text shortcut Clear the learned words listDelete a word Type a symbol or number Type faster with automated assistance settingsTyping on the Keyboard Type an accented characterTap Settings Language and Input On-Screen Keyboard Change where word suggestions appearCut, copy, and paste text Selecting word suggestions that appear while you typeTap Settings Language and Input Spell Check Change spell check settingsSpell check Turn on spell checkChange Keyboard, input, or typing settings Battery and powerTroubleshooting Keyboard and typing Cant show the KeyboardInsert or remove the SIM card Insert or remove the battery and a media card Turn off your device Battery and charging icons Charge your device Check your battery power levelLED and battery notifications Battery safetyDevice and battery disposal Frequently asked questions Battery and power Customize your accessibility settings AccessibilityTurn on Magnify mode Tap Settings AccessibilityCustomize the magnification level Temporarily turn off Magnify mode Tap Settings Accessibility Hearing Aid Settings Turn on Hearing Aid modeTap Settings Accessibility Tap Screen Reader Turn on TTY supportTurn on or turn off the Dark Screen mode BlackBerry Screen Reader settingsAdjust the volume, speed, and pitch Adjust the verbosityBlackBerry Screen Reader gestures Turn on the Silent on Calls settingTurn on or turn off Keyboard Echo Change the language that the BlackBerry Screen Reader usesTask Gesture Select an item from a list Using BlackBerry Screen Reader Quick Settings modeChoose from are either High or Low Turn on Closed Captions Using the BlackBerry Screen Reader on the home screenAbout BlackBerry Link features on your device BlackBerry Link features on your deviceAccess files stored on your computer Working with files stored on your computerCant access files on my computer Troubleshooting BlackBerry LinkTap Settings BlackBerry Link Copy a file to your deviceTap Clear Local Calendar and Clear Local Contacts Have duplicate contact and calendar entriesLegal notice 283 User Guide