User Guide
Published 2013-09-19 SWD-20130919120803005
Contents
162
282
New in this release
Getting to know your device
Introducing BlackBerry 10 OS version
BlackBerry Story Maker
Introducing BlackBerry 10 new apps and features
BlackBerry Browser
Camera and Time Shift mode
Share, stream, or display your media files
How do I get back to the home screen?
Whats different about BlackBerry 10?
Many apps, you can tap
How do I get to the menu?
How do I change my settings and options?
Where is my email or other messages?
Where are my tasks, memos, and voice notes?
Where are my ring tones and notification profiles?
Where are my apps?
Tap Settings Notifications
What is BlackBerry Link?
Where do I find my files?
Where can I find my device info and passwords?
How do I search?
Home screen, keys, and icons
Your device at a glance Home screen at a glance
Browser
Application icons
Contacts
Calendar
Remember
Text Messages
BlackBerry World
Docs To Go
Games
Settings
Setup
YouTube
Notification icons
Help
Setup and activation
Insert or remove the SIM card
Insert or remove the battery and a media card
Set up your device
Set up email or other types of accounts on your device
Make note of your usernames and passwords
Put your device in standby mode
Power and charging
Update BBM
What if I have contacts on my SIM card?
Restart or reset your device
Charge your device
Tips Charging your device
Lock your screen
Scroll and move between items
Using the touch screen
Use a slider
Select items
Zoom in to or zoom out from the screen
Move items from one place to another
Minimize apps and show your Active Frames
View the Hub
Show the menus
Show the keyboard
Download and buy apps, games, music, and videos
Personalizing your device
Navigating within an Android app
Tap Purchase
Change your ring tone, sounds, or alerts
Set an alarm
Move an app around the home screen
Change your font size
Tutorial Searching the Help app on a BlackBerry 10 device
Where do I find customer support?
Bookmark a favorite webpage
Overview
How To demo videos
Video Keys and features
Video Getting around the BlackBerry interface
Video Battery and power
Video Using the touch screen
Video BlackBerry Flow
Video BlackBerry Hub
Video Keyboard and typing basics
Video Keyboard options
Video Update your BlackBerry device software
Video Searching your BlackBerry device
Video Personalize your device
Video Insert the SIM card, battery, and media card
Setup
Video Set up your BlackBerry device
Video Transferring data to your new device
Video Setting up accounts
Video BlackBerry ID basics
Connections
Video Bluetooth and Wi-Fi connections
Video Mobile Hotspot mode
Video Near Field Communication NFC
Video Connect your device to an Hdmi display
Video Connect to your computer with BlackBerry Link
Video Making calls
Video Browser settings
Apps
Video Browser basics
Video Using the Contacts app
Video Calendar basics
Video Documents To Go Getting Started
Video Organizing tasks and notes with BlackBerry Remember
Video Documents To Go Edit and present slideshows
Video Print To Go
Video Adobe Reader Video File Manager
Video BlackBerry Maps
Video Voice Control basics
Video Add or edit a BBM contact
Video Get Started with BBM
Video BBM Video chat with Screen Share
Media
Video Taking pictures using the Time Shift mode
Video Taking pictures
Video Edit a picture
Video Viewing your pictures
Video Record a video
Video Watching your videos
Video Edit a video
Video Creating stories with BlackBerry Story Maker
Video Media sharing
Video Playing your music
Device Switch
Before you switch devices
Backing up and switching devices
Click Using a Media Card Save Data
Transfer data from a BlackBerry 7 device using a media card
Transfer data to a new device using BlackBerry Protect
Tap Restore
Transfer passwords to Password Keeper
After you switch devices
Restoring BBM
Tips after switching devices
Tap Settings Import Passwords
Cant switch my SIM card to my new BlackBerry 10 device
Troubleshooting Device Switch
How do I reset my lost or forgotten BlackBerry ID password?
Change your font size
Display
Change your backlighting
Set a picture as your wallpaper
Tap Settings Language and Input
Change your devices regional settings
Lock your device with a password
Lock your screen
Connect your device to an Hdmi display
Turn on rotation lock
Lock your work space
Search your device
Search
Take a screen shot of your device
Filter your search results
Tap Settings Search
Change your search settings
Do more with your search results
Phone at a glance Making and receiving calls
Phone
Make a call
Answer or dismiss a call
Call a recent number or speed dial contact
Call someone from your contact list
Use Reply Now to send a message to a caller
Make another call while already on a call
Start a conference call
Answer a second call while already on a call
Remove people from a conference call
Answering calls automatically
Automatically answer or end a call using a case or holster
Automatically answer a call when a headset is connected
Move a call from your headset to your device
Add a contact or number to your speed dial list
Set up your voice mail
Move a call to BBM Video
Delete a contact or number from your speed dial list
Turn on or turn off call waiting
Set up call forwarding
Call waiting, call forwarding, and call blocking
Block calls
Phone options
Adjust the bass and treble of your calls
Set up smart dialing
Show or hide your number on outgoing calls
Set the Use Priority Calling switch to On
Turn on the Reply Now feature
Set up your fixed dialing numbers
View your call summary
Listen to a voice mail message
Visual Voice Mail
Checking your voice mail from your BlackBerry device
Forward a voice mail message
Change your voice mail greeting
Change your voice mail password
Deactivate voice mail on your device
BBM Video
BBM Video at a glance Start a BBM Video chat
Move your video thumbnail around the screen
Switch cameras or share your screen
Mute your microphone in a BBM Video chat
Accept or decline a BBM Video chat or BBM Voice chat
BBM Video options
Ring tones, sounds, and alerts
Move your BBM Video chat to an external display
Change your ring tone, sounds, or alerts
Set a custom ring tone for a contact
Turn off the Instant Previews feature
View and respond to Instant Preview notifications
Turn off all ring tones and sounds
Respond directly to an Instant Preview notification
Turn off the Lock Screen Preview feature
Lock Screen Preview notifications
View a Lock Screen Preview notification
My device doesnt display Instant Preview notifications
Troubleshooting Ring tones, sounds, and alerts
My device doesnt display Lock Screen Preview notifications
BlackBerry Hub
Staying connected with the BlackBerry Hub
BlackBerry Hub at a glance Setting up and managing accounts
User Guide
Add a social networking or Evernote account
Add a personal email account
On the Add Account screen, tap Email, Calendar and Contacts
Add a BlackBerry email account
On the Add Account screen, tap Work Account
Add an Imap or POP email account
Change account settings
Tap Settings Accounts
Add a CalDAV or CardDAV account
Remove an account from your device
BlackBerry Hub message list icons
Cant add a second social networking account
Viewing and searching messages
Navigate your list of messages and notifications
View messages by account or message type
Viewing important messages with the BlackBerry Priority Hub
View filed email
Search for a message
View only your priority messages
View attachments sent to you
Change the types of messages that are marked as priority
Turn off the BlackBerry Priority Hub
Sort attachments
Share or save your attachments
Send email and messages from the BlackBerry Hub
Reply to or forward an email
Change text formatting in an email
Attach a file to an email or text message
Add a BCC recipient to an email
Accept spelling suggestions
Managing messages
Mark a message as read or unread
Securing your email
Flag a message
Download or share a picture from an email
Sign or encrypt a message
Set up S/MIME-protected messaging
Turn on IBM Notes email encryption on your device
Tap Secure Email
Secure email icons
Tips BlackBerry Hub
Peek at your messages in the BlackBerry Hub from anywhere
Jump to the next or previous message
Create a meeting from an email
Check your upcoming events from the BlackBerry Hub
Add a contact from the BlackBerry Hub
Refresh your list of messages
BlackBerry Hub settings
Change your default email address or calendar
Set an out-of-office reply
Stop showing sent or filed messages in the BlackBerry Hub
Change how messages are displayed in the BlackBerry Hub
View conversation threads instead of single messages
Color code your email accounts
Tap Facebook, Twitter, or LinkedIn
Change advanced settings for text messages
Turn off cell broadcast messages
Tap Post, Tweet, or Send
About public warning messages
Troubleshooting BlackBerry Hub
Troubleshooting wizard Im having problems using email
Unsubscribe from public warning messages
Cant see the recipients for a message
Can only see email for the last 30 days
Cant find my work email in the BlackBerry Hub
Cant send or forward a text message
Security
Passwords and locking
Password locking and screen locking
BlackBerry ID
Network lock and unlock code
BlackBerry Balance and the work space password
SIM card PINs
Lock or unlock your device
Unlock your device with a network unlock code
Change your work space password
Change or remove your device password
Protect your SIM card with a PIN
Finding and protecting a lost device
Set up BlackBerry Protect on your device
Change your SIM card PIN
Tap Settings Security and Privacy Application Permissions
Setting security permissions for apps
Change or view app permissions
Securing your email
Wipe your device to delete your data
Delete your work space
Switch between your personal and work spaces
About BlackBerry Balance
Tap Delete Data
Using Parental Controls
Turn on encryption
Restrict or limit access to features and content
Import a certificate from your computer
About smart cards
Tap Settings Network Connections VPN Add
Managing VPN profiles
Add a VPN profile
Store your smart card password on your device
Using a smart card with your device
Use two-factor authentication
Import a certificate from a smart card
How do I reset my device password if I forget it?
Frequently asked questions Security
What content is in my work space and my personal space?
Can I use personal apps on my works network?
NFC
Work space and BlackBerry Balance
Where is my picture that I just took?
What happens to my device data if I leave my organization?
Switch between your personal and work spaces
Lock your work space
Change your work space password
Delete your work space
How do I set up BlackBerry Balance?
Does my device have BlackBerry Balance?
Description
Troubleshooting Work space and BlackBerry Balance
My device is quarantined
BlackBerry ID
Set up a new BlackBerry ID
Change your BlackBerry ID password
About BlackBerry ID
Tutorial Creating a BlackBerry ID on a BlackBerry 10 device
Using your BlackBerry ID to switch devices
Using your BlackBerry ID on a new device
Find your BlackBerry ID on your old device
FAQ BlackBerry ID
Why do I need to re-enter my BlackBerry ID password?
About Password Keeper
Password Keeper
Troubleshooting wizard I need help with my BlackBerry ID
Transfer passwords to Password Keeper
Use a password or username from Password Keeper
Manage passwords in Password Keeper
Change the Password Keeper password
Password
Search in Password Keeper
Hide or show passwords in Password Keeper
Generate a random password
Prevent password and username copying
Duplicate the password record
Lock Password Keeper
Create security questions and answers in Password Keeper
Add a password record to your favorites
Share text and websites with Password Keeper
Tap Password Keeper
Camera app at a glance Taking pictures and recording videos
Camera
Take a picture
Record a video
Access the Camera app from the Lock screen
Turn on autofocus lock
Replace a persons expression using Time Shift mode
Using Time Shift mode
Take the best picture possible using Time Shift mode
Peek at the last picture or video that you took
Normal
Change the capture settings
Shooting modes
Stabilization
Change the camera settings
Scene modes
Cant take a picture or record a video
Troubleshooting Camera
Cant turn on the flash or use the video light
Cant save pictures or videos to my media card
Recent screen
Pictures
Pictures app at a glance
Albums screen
Zoom in to or out from a picture
Viewing your pictures
Date screen
Pan a picture
Share a picture
Switch between your personal and work spaces
Edit a picture
Doing more with your pictures and picture albums
Create an album
Organizing your pictures and albums
Move a picture to a different album
Cant open a media file
Troubleshooting Pictures
Supported picture file extensions
Cant save a media file
Music app at a glance
Music
Now Playing screen
Playing your music
Make a playlist
Creating playlists and organizing your music
Doing more with your music
Add the music currently playing to a playlist
Add music to the Now Playing screen
Organize your music on the Now Playing screen
Edit or rename a playlist
Remove and order songs on the Now Playing screen
Save your music on the Now Playing screen as a playlist
Change the volume
Tips Music
Play your last music selection
File extension Supported video codecs Supported audio codecs
Troubleshooting Music
Videos
Videos app at a glance
Play or pause a video
Watching your videos
Change the video display size
Edit a video
Doing more with your videos
AVI MJPEG, MPEG-4 MPEG-3 F4V
About BlackBerry Story Maker
Troubleshooting Videos
BlackBerry Story Maker
Preview a story in BlackBerry Story Maker
Delete a story in BlackBerry Story Maker
Change your BlackBerry Story Maker settings
Media sharing
About sharing media
Play or view your media file on a Dlna Certified device
Tap Settings Media Sharing
Share your media files with Dlna Certified devices
Give your device a nickname
Finding a place
Maps
Start turn-by-turn directions
Avoid toll roads, highways, or ferries on your route
Show or hide traffic
Mute voice-guided directions
Tap Route Options
Add a new place to your favorites
My places
Recalculate routes
Remove a place from your favorites
View your recent places
Changing settings for Maps
Switch between kilometers or miles
Clear your recent places
Turn on or turn off location services
Location services
About location services
Turn on or turn off traffic data
Turn on or turn off location-based ads
Change location permissions for apps
Compass at a glance About the compass
Compass
Point the compass to true north or to magnetic north
Troubleshooting Compass
Im not getting an accurate reading from the compass
Create a folder in the Remember app
Remember
Adding a folder or an entry to the Remember app
Add an entry to the Remember app
Format the text in an entry
Add a due date and reminder time to an entry
Add tags to an entry
Record a voice note
Change an entry
Changing a Remember folder or entry
Send something to the Remember app
Move an entry to a different folder
Viewing and searching your Remember entries
Troubleshooting Remember app
Delete a folder or an entry in the Remember app
Search for an entry in the Remember app
Cant send something to the Remember app
Calendar
About the Calendar app
Cant open a folder in the Remember app
User Guide
Check your upcoming events from the BlackBerry Hub
Subscribe to a public calendar on your device
Tap Accounts Subscribed Calendar
Check who youre meeting with
View your events
Find email and files associated with an event
Create an event
Schedule a recurring event
Invite people to an event
Add a location to an event
Tap No Recurrence
Join a conference call from a meeting reminder
Hide a calendar
Change or delete an event
Add conference call details to an event
Send an I will be late message
Calendar app settings
Save conference call details in the Calendar app
Share a file with meeting participants
Change the email address to use with each calendar
Change default settings for events
Change the color for a calendar
Change how your calendar is displayed
Troubleshooting Calendar app
New or updated events arent appearing in my calendar
Cant sync my calendar
About the Contacts app
Contacts
Contacts at a glance
Add a contact to the Contacts app
Adding contacts
Copy contacts to and from your SIM card
Add a contact from the Calls screen
Updates
Contact views
Details
Add a contact to your favorites
Changing contacts
Contact someone
View contacts by account
Search for a contact
Filtering contacts
Hide a set of contacts
Share a contact
Troubleshooting Contacts
Sort your contacts
My contacts werent merged automatically
Clock at a glance Change the clock face
Clock
Tap Digital or Analog
Set additional alarms
Alarm clock
Manage your additional alarms
Set an alarm for multiple days
Change your alarm tone
Set the snooze
Stopwatch
Timer
World clock
Turn on bedside mode
Delete a city from the world clock screen
Hear phone calls in bedside mode
Set the Phone Calls in Bedside Mode switch to On
Calculator
Calculator at a glance Using the calculator
Switch to a scientific or standard calculator
Convert a unit of measurement
Calculate a tip
View your previous calculations
Browser at a glance Go to a website
Browser
Browsing the Internet
Change the current search engine
Open a new tab
Using Browser tabs
Switch between tabs
Close a tab
Search for text on a webpage
Change text size in reader mode
Change the background color in reader mode
View webpages in a reader-friendly format
Turn on Adobe Flash support
Bookmarks and history
Add a website to your home screen
View your Browser bookmarks
Change your bookmarks
View your bookmarks by tags or in a list
Organizing your bookmarks
Add, rename, or delete a bookmark tag
Delete your browsing history
Change Browser security settings
Browsing safely
About website certificates
Change permissions for specific websites
Troubleshooting Browser
Security settings
Cant watch a video online
Smart Tags application explained
Smart Tags
Scan a QR Code, barcode, or an NFC tag
Delete a smart tag from your device
Create your own smart tag
Smart tag types
Favorite a smart tag
View your favorite smart tags
Erase smart tag information from an NFC tag
Share a smart tag
Lock a smart tag
Making a phone call with the Voice Control app
Using the BlackBerry Voice Control app
Voice Control
Dial a number
Search the Internet using the Voice Control app
Searching using the Voice Control app
Search your device using the Voice Control App
Ask a question using the Voice Control app
Get directions using the Voice Control app
Type using voice dictation
Set an alarm using the Voice Control app
Change your Facebook status using the Voice Control app
Save notes and memos using the Voice Control app
Post a tweet using the Voice Control app
Post a LinkedIn update using the Voice Control app
Check your battery level using the Voice Control app
Change your voice response settings
Voice Control settings
Change the voice recognition mode
Tap Settings Voice Control
Invite a friend to the Games app
Games
Change your Games profile
Add a game
Invite a Games friend to BBM
Add a game to your favorites
Recommend a game
Start a BBM chat with a Games friend
Leave an app or close an app
Troubleshooting Games
Organizing apps
Move an app around the home screen
Rename a folder
Move an app out of a folder
Tap Rename
Documents To Go
Getting started with Documents To Go
Save changes to a file in Documents To Go
Access work files
Undo or redo an action in Documents To Go
View a bookmark in a document
Editing documents
Change the font or formatting
Correct spelling in a document
Find and replace text in a document
Enable word wrap
Editing spreadsheets
Resize a row or column
Cut, copy, and paste a cell, row, or column
Clear the contents of a cell
Editing slideshows
Edit a slideshow
Hide or delete slides
Presenting slideshows
Reorder the slides
View a slideshow presentation
Zoom in or out on a slide
File Manager
Viewing files
Use the virtual laser pointer
Rename a file or folder
Managing your files
View files on connected devices or networks
Add a folder
Select multiple files
Transferring files
Sort files and folders
Share files
Retrieve files saved to the cloud
Working with files stored in the cloud
Copy a file
Save a file to your device
Working with zip files
Storage space and media card
Moving or copying media files and documents
Tap Identification on Network and make note of the Username
Tap Settings Storage and Access
Inserting the SIM card, battery, and media card
Turn on USB mass storage
Insert or remove the SIM card
Insert or remove the battery and a media card
Format your media card
Using a media card
Supported media cards
Wipe data from your media card
Check how much storage space is free
Frequently asked questions Storage space and memory
How do I free up storage space?
Error messages Media card
235
Wireless connections icons
Check which wireless networks your device connects to
Connections
Down. Tap Settings Network Connections Mobile Network
Network connections
Bluetooth technology
Tips Choosing a connection
Connections between devices
Shared Internet connections
Turn on airplane mode
Tap Settings Network Connections
Internet tethering
Mobile network
Switch wireless networks manually
Tap Settings Network Connections Mobile Network
Connect to the mobile network
Turn off data services while roaming
Set the Network Selection Mode to Manual
Manually connect to a Wi-Fi network
Wi-Fi
Connect to a Wi-Fi network
Tutorial Setting up Wi-Fi on a BlackBerry 10 device
Wi-Fi network settings
Delete a saved Wi-Fi network
Disable or re-enable a saved Wi-Fi network
Tap Wi-Fi
Security Type
Enable IPv6
Inter-Access Point Handover
CA Certificate
Cant connect to a Wi-Fi network
Use Mobile Hotspot mode to share your Internet connection
Mobile Hotspot mode
Sharing your Internet connection using Mobile Hotspot mode
Tap Settings Network Connections Mobile Hotspot
Find your Mobile Hotspot mode settings
Disconnect a device from your mobile hotspot
Internet tethering
Tap Settings Network Connections Internet Tethering
Set the Internet Tethering switch to On
Cant connect multiple devices to my mobile hotspot
Pair and connect with a Bluetooth enabled device
Bluetooth
Turn on Bluetooth technology
Rename a paired or saved Bluetooth enabled device
Pairing your device with a car
Disconnect from a paired Bluetooth enabled device
Delete a saved Bluetooth enabled device
Set how Bluetooth enabled car kits access your messages
Let your car kit use your devices network credentials
Tap Settings Network Connections NFC
What is NFC?
Turn on NFC
Send a file using NFC
Software Updates
How do I update the software on my BlackBerry 10 device?
Find your NFC settings
Change your keyboard language
Language
Change your typing language
Change your voice input language
Keyboard and typing
Tap Settings Language and Input Prediction and Correction
Turn on word predictions
Change or delete a text shortcut
Show the keyboard
Add a new text shortcut
Clear the learned words list
Delete a word
Typing on the Keyboard
Type faster with automated assistance settings
Type a symbol or number
Type an accented character
Cut, copy, and paste text
Change where word suggestions appear
Tap Settings Language and Input On-Screen Keyboard
Selecting word suggestions that appear while you type
Spell check
Change spell check settings
Tap Settings Language and Input Spell Check
Turn on spell check
Troubleshooting Keyboard and typing
Battery and power
Change Keyboard, input, or typing settings
Cant show the Keyboard
Insert or remove the SIM card
Insert or remove the battery and a media card
Turn off your device
Battery and charging icons
Check your battery power level
Charge your device
Battery safety
LED and battery notifications
Device and battery disposal
Frequently asked questions Battery and power
Accessibility
Customize your accessibility settings
Tap Settings Accessibility
Turn on Magnify mode
Customize the magnification level
Temporarily turn off Magnify mode
Tap Settings Accessibility Tap Screen Reader
Turn on Hearing Aid mode
Tap Settings Accessibility Hearing Aid Settings
Turn on TTY support
Adjust the volume, speed, and pitch
BlackBerry Screen Reader settings
Turn on or turn off the Dark Screen mode
Adjust the verbosity
Turn on or turn off Keyboard Echo
Turn on the Silent on Calls setting
BlackBerry Screen Reader gestures
Change the language that the BlackBerry Screen Reader uses
Task Gesture
Using BlackBerry Screen Reader Quick Settings mode
Select an item from a list
Choose from are either High or Low
Using the BlackBerry Screen Reader on the home screen
Turn on Closed Captions
Access files stored on your computer
BlackBerry Link features on your device
About BlackBerry Link features on your device
Working with files stored on your computer
Tap Settings BlackBerry Link
Troubleshooting BlackBerry Link
Cant access files on my computer
Copy a file to your device
Have duplicate contact and calendar entries
Tap Clear Local Calendar and Clear Local Contacts
Legal notice
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User Guide