22 / 48 EN Washing Machine / User’s Manual
7 Troubleshooting
Programme cannot be started or selected.
•Washingmachinehasswitchedtoselfprotectionmodeduetoasupplyproblem(linevoltage,waterpressure,etc.).>>>Press and hold
Start / Pause button for 3 seconds to reset the machine to factory settings. (See "Cancelling the programme")
Water in the machine.
•Somewatermighthaveremainedintheproductduetothequalitycontrolprocessesintheproduction.>>>This is not a failure; water is
not harmful to the machine.
Machine vibrates or makes noise.
•Machinemightbestandingunbalanced.>>>Adjust the feet to level the machine.
•Ahardsubstancemighthaveenteredintothepumpfilter.>>>Clean the pump filter.
•Transportationsafetyboltsarenotremoved.>>>Remove the transportation safety bolts.
•Laundryquantityinthemachinemightbetoolittle.>>>Add more laundry to the machine.
•Machinemightbeoverloadedwithlaundry.>>>Take out some of the laundry from the machine or distribute the load by hand to
balance it homogenously in the machine.
•Machinemightbeleaningonarigiditem.>>>Make sure that the machine is not leaning on anything.
Machine stopped shortly after the programme started.
•Machinemighthavestoppedtemporarilyduetolowvoltage.>>>It will resume running when the voltage restores to the normal level.
Programme time does not countdown. (On models with display)
•Timermaystopduringwaterintake.>>>Timer indicator will not countdown until the machine takes in adequate amount of water. The
machine will wait until there is sufficient amount of water to avoid poor washing results due to lack of water. Timer indicator will resume
countdown after this.
•Timermaystopduringheatingstep.>>>Timer indicator will not countdown until the machine reaches the selected temperature.
•Timermaystopduringspinningstep.>>>Automatic unbalanced load detection system might be activated due to the unbalanced
distribution of the laundry in the drum.
•Machinedoesnotswitchtospinningstepwhenthelaundryisnotevenlydistributedinthedrumtopreventanydamagetothemachineand
toitssurroundingenvironment.Laundryshouldberearrangedandre-spun.
Foam is overflowing from the detergent drawer.
•Toomuchdetergentisused.>>>Mix 1 tablespoonful softener and ½ l water and pour into the main wash compartment of the
detergent drawer.
•Putdetergentintothemachinesuitablefortheprogrammesandmaximumloadsindicatedinthe“Programmeandconsumptiontable”.
Whenyouuseadditionalchemicals(stainremovers,bleachsandetc),reducetheamountofdetergent.
Laundry remains wet at the end of the programme
•Excessivefoammighthaveoccurredandautomaticfoamabsorptionsystemmighthavebeenactivatedduetotoomuchdetergentusage.
>>>Use recommended amount of detergent.
•Machinedoesnotswitchtospinningstepwhenthelaundryisnotevenlydistributedinthedrumtopreventanydamagetothemachineand
toitssurroundingenvironment.Laundryshouldberearrangedandre-spun.
Awarning: Ifyoucannoteliminatetheproblemalthoughyoufollowtheinstructionsinthissection,consultyourdealerorthe
AuthorizedServiceAgent.Nevertrytorepairanonfunctionalproductyourself.