8Troubleshooting
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Problem | Cause | Explanation / Suggestion | |
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| There may be some water in your | It is not harmful to your washer. You | |
Water in the washer. | appliance when you receive it. | should run a “sanitary” cycle without | |
This is from the quality control | any clothes and laundry additives | ||
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| process and is normal. | before the first use of your washer. | |
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| Faucets may be turned off. | Open the water faucets fully. | |
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| Water inlet hose may be folded. | Check the water inlet hose and | |
| straighten if necessary. | ||
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| Water inlet strainers might be | Clean the water inlet strainers. | |
| clogged. | ||
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| Call an electrician and have the | |
| Is there power at the outlet? | power outlet / circuit breaker / fuse | |
Washer does not fill with |
| checked. | |
water or wash after the | Washer might be unplugged. | Plug the power cord to a live | |
program was selected | electrical outlet. | ||
and the “Start/Pause/ |
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Cancel” button was | Drain hose may be folded. | Check the drain hose and straighten | |
pressed. | if necessary. | ||
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| Washer may be in handwash, | Wait for a short time and tumbling | |
| wools or soak cycle. | will start. | |
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| Clean the drain pump filter (See | |
| Drain pump filter or drain itself | “User maintenance instructions” ). If | |
| may be clogged. | the house drain pipes are clogged, | |
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| call a plumber for assistance. | |
| Door may not be closed properly. | Close the loading door. | |
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| Drain hose may be folded. | Check the drain hose and straighten | |
| if necessary. | ||
Washer does not drain |
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water / Washer drains |
| Clean the drain pump filter (See | |
water slowly. | Drain pump filter or drain itself | “User maintenance instructions” ). If | |
| may be clogged. | the house drain pipes are clogged, | |
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| call a plumber for assistance. | |
The water being taken in | Improper position of the drain | Connect the drain hose as described | |
in the user manual (See “Installation | |||
is directly discharged. | hose. | ||
Instructions, Drainage”). | |||
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No water can be seen | This is not a problem. The water |
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in the drum during | level is not visible from the |
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washing. | outside of the washer. |
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Washer stopped shortly | Washer can stop temporarily due | It will resume operating when the | |
after the program cycle | |||
to low voltage. | voltage is back to the normal level. | ||
started. | |||
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