used. See "Cooktop Cleaning and Maintenance in the Care and

Oven Problem

Possible Causes and Suggested Solutions

 

 

 

 

Scratches or abrasions on cooktop

Coarse particles such as salt or sand between cooktop and utensils can

surface.

cause scratches. Be sure cooktop surface and bottoms of utensils are

 

clean before usage. Small scratches do not affect cooking and will become

 

less visible with time.

 

Cleaning materials not recommended for ceramic-glass cooktop have been

 

used. See "Cooktop Cleaning and Maintenance in the Care and

 

Cleaning section of this Use & Care Guide.

 

Cookware with rough bottom has been used. Use smooth, flat-bottomed

 

cookware.

 

 

Metal marks on the cooktop.

Sliding or scraping of metal utensils on cooktop surface. Do not slide metal

 

utensils on cooktop surface. Use a ceramic-glass cooktop cleaning creme

 

to remove the marks. See "Cooktop Cleaning and Maintenance" in the

 

Care and Cleaning section.

 

 

Brown streaks or specks on cooktop

Boilovers are cooked onto surface. Use razor blade scraper to remove soil.

surface.

See "Cooktop Cleaning and Maintenance" in the Care & Cleaning section.

 

 

Areas of discoloration with metallic sheen.

Mineral deposits from water and food. Remove using a ceramic-glass

 

cooktop cleaning creme. Use cookware with clean, dry bottoms.

 

 

Data Plate

The data plate shows the model and serial number. Refer to the data plate on the appliance when requesting service. The data plate location is shown in the following picture.

Open storage drawer (some models) or remove lower front panel (some models).

Data Plate

How to Obtain Service or Parts

To reach a service representative, see the contact information at the front of the manual. Please be prepared with the information printed on your product data plate when calling.

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Bosch Appliances HES3053U manual Data Plate, How to Obtain Service or Parts, Oven Problem, Care and Cleaning section