Bose cinemate manual Troubleshooting, Care and Maintenance, Problem, What to do

Care and Maintenance

Troubleshooting

Problem	What to do
No power	• Secure the Acoustimass® module’s, soundbar’s and console’s
	power cords.
	• Reconnect the Acoustimass module’s, soundbar’s and console’s power
	cords firmly into an AC (mains) outlet.
	• Use the remote control to power on the system.
	• Factory reset the system (see page 32).
No sound	• Unmute the system.
	• Increase the volume.
	• Plug the Acoustimass module, soundbar and console into a live AC
	(mains) outlet.
	• Insert the speaker cable into the Speaker Connections connector, not
	the Bose® Link connector.
	• Insert the HDMI™ cable into a connector on your TV labeled ARC or Audio
	Return Channel. If your TV does not have an HDMI ARC connector, use a
	secondary audio cable in addition to the HDMI cable (see page 13).
	• If using a secondary audio cable, insert the cable into a connector on your
	TV labeled Output or OUT, not Input or IN.
	• Secure all cable connections on the soundbar, TV and connected sources.
	• If your source is connected to your TV, select the correct TV input
	(see page 25).
	• Disconnect headphones when not in use.
	• If connecting your source through the	connector, enable Audio in
	using the System menu (see page 27).
	• If you are connecting headphones to the	connector, enable
	Headphones using the System menu (see page 27).
	• If you see the error message Cannot find Acoustimass, pair the
	Acoustimass module with the console (see page 31).
	• Factory reset the system (see page 32).
Sound is	• Insert the HDMI cable into a connector on your TV labeled ARC or
coming from	Audio Return Channel (if available).
your TV	• Turn off your TV speakers (refer to your TV owner’s guide).
speakers
	• Decrease your TV volume to its lowest setting.
Remote	• Match the + and – symbols on the batteries with the + and – markings
control is	inside the compartment (see page 18).
inconsistent	• Replace the battery (see page 18).
or does not
	• Press the volume button on the remote control and see if the correct
work
	source button flashes.
	• If using CEC:
	-- Point the remote control at the console.
	-- Program the remote to control your source (see page 24).
	• If you have programmed the remote to control your source:
	-- Point the remote control at the appropriate source.
	-- Ensure you have entered the correct code for your source’s brand.
	-- Program the remote with another code (see page 24).

30 - English