154

Troubleshooting

The BR-800 uses touch sensors. The buttons will respond when you touch them directly with your finger.

Problems with USB

Item Explanation Page
Idling screen does
not appear

Is the USB cable connected correctly? p. 32
Does your computer’s operating system support the BR-800? p. 118

Can’t hear sound
being input via
USB

Could INPUT MIX be “OFF”? p. 126

Control surface
mode does not
work correctly

Could you have started your DAW software before setting the BR-800 to control surface
mode? p. 121
Have you made the correct settings in your DAW software?
In order to use the BR-800 as a control surface with your DAW software, the control sur-
face setting of your DAW software must be set to “Mackie control.” For details, refer to
the owner’s manual of the DAW software you’re using.
–

Problems with the Buttons

Item Explanation Page
Button response is
poor/unresponsive

Could you be operating the buttons while wearing gloves? –
Could you be operating the buttons with an object other than your finger, such as a pen? –
Could there be droplets of water on the BR-800?
Turn off the power, wipe off the water droplets, and turn the power on again. –
Could an object be resting on the BR-800?
Turn off the power, take the object off the BR-800, and turn the power on again.
During the time from when you turn on the power until the name of a song appears, do
not touch the top panel and do not allow any objects to come into contact with it.
–
Could you be pressing two or more buttons simultaneously?
The BR-800 can detect that two buttons are pressed only when activating the Scrub op-
eration (hold down the [STOP] button and press the [PLAY] button).
Simultaneous button operation will not work correctly in other situations.
Touch only the button you want to operate—keep fingers and other objects away from
all the other buttons.
When you need to press a number of buttons in succession, make sure to remove your
finger from the top panel after each press of a button.
–
Is a fluorescent light nearby?
Move the BR-800 away from fluorescent lights. –
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