BOXLIGHT CP300T manual The building, room number and type of classroom, Answer, Teacher Station

Models: CP300T

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1)The building, room number and type of classroom

Smart Classroom Operations Guide

Academic Computing - College of Charleston

revised: 1/10/2005:jpva

Answer:

If you experience a problem with a computer or peripheral device in this room, please report it to Helpdesk by calling 953-3375. You can also email the problem description to Helpdesk@cofc.edu. If you are at the computer when you place the call, the Helpdesk operator can help you try to resolve the problem yourself while you’re on the phone or, alternatively, can generate a work order that will be forwarded to a classroom support technician.

Be prepared to provide the operator with the following information:

1)The building, room number and type of classroom

Smart Classroom

Laptop Ready Smart Classroom

Computer Classroom with Multiple Computer Stations

2)Your name

3)Your contact phone number or email address

4)Which machine is having the problem: (e.g., “student station Glebe32” or “the teacher’s station”. Each Student Computer Station will be labeled with the Station Name on the top of the Nova Desk).

NOTE: If you are using your personal laptop in a Laptop Ready Smart Classroom please inform the Helpdesk technician when placing your call.

Machine Name: ______________________

This station is a:

Teacher Station

Laptop Ready Smart Classroom and I am using my personal laptop

Student Station

5)A detailed description of the problem:

During the course of the call the Help Desk operator may enquire of you whether it’s OK for a support person to come to the room while your class is in session. If you prefer that your class not be interrupted, the support person will identify a time when the room is not in use and plan to work on the problem at that time.

At the close of your call to Help Desk, the operator will inform you of the work order number that has been assigned to your call. This number will serve as a quick reference to your call for the both the Help Desk operators and the support person who responds to your call at the on-site location.

Instructions for Boxlight CP300T

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BOXLIGHT CP300T The building, room number and type of classroom, Your name 3 Your contact phone number or email address