Troubleshooting

The following table provides troubleshooting information for Fabric OS switches in AG mode.

Troubleshooting TABLE 12

Problem Cause Solution
Switch is not in
Access Gateway
mode
Switch is in Native
switch mode
Disable switch using the switchDisable command.
Enable Access Gateway mode using the ag --modeenable
command.
Answer yes when prompted; the switch reboots.
Log in to the switch.
Display the switch settings using the switchShow command.
Verify that the field switchMode displays Access Gateway mode.
NPIV disabled on
Edge switch ports
Inadvertently turned off On the Edge switch, enter the portCfgShow command.
Verify that NPIV status for the port to which Access Gateway is
connected is ON.
If the status displays as "--" NPIV is disabled. Enter the
portCfgNpivPort port_number command with the enable option to
enable NPIV.
Repeat this step for each port as required.
Need to reconfigure
N_Port and F_Ports
Default port setting not
adequate for customer
environment
Enter the portCfgShow command.
For each port that is to be activated as an N_Port, enter the
portCfgNport port_number command with the 1 option.
All other ports remain as F_Ports.
To reset the port to an F_Port, enter the portCfgNpivPort
port_number command with the disable option.
LUNs are not visible Zoning on fabric switch
is incorrect.
Port mapping on
Access Gateway mode
switch is incorrect.
Cabling not properly
connected.
Verify zoning on the Edge switch.
Verify that F_Ports are mapped to an online N_Port. See Table 7
on page 31.
Perform a visual inspection of the cabling; check for issues such as
wrong ports, twisted cable, or bent cable. Replace the cable and
try again. Ensure the F_Port on AG module is enabled and active.
Access Gateway Administrator's Guide 97
53-1003126-02