Brocade resources
Visit the Brocade website to locate related documentation for your product and additional Brocade
resources.
You can download additional publications supporting your product at www.brocade.com. Select the
Brocade Products tab to locate your product, then click the Brocade product name or image to open the
individual product page. The user manuals are available in the resources module at the bottom of the
page under the Documentation category.
To get up-to-the-minute information on Brocade products and resources, go to MyBrocade. You can
register at no cost to obtain a user ID and password.
Release notes are available on MyBrocade under Product Downloads.
White papers, online demonstrations, and data sheets are available through the Brocade website.
Contacting Brocade Technical Support
As a Brocade customer, you can contact Brocade Technical Support 24x7 online, by telephone, or by e-
mail. Brocade OEM customers contact their OEM/Solutions provider.

Brocade customers

For product support information and the latest information on contacting the Technical Assistance
Center, go to http://www.brocade.com/services-support/index.html.
If you have purchased Brocade product support directly from Brocade, use one of the following methods
to contact the Brocade Technical Assistance Center 24x7.
Online Telephone E-mail
Preferred method of contact for non-
urgent issues:
•My Cases through MyBrocade
•Software downloads and licensing
tools
•Knowledge Base
Required for Sev 1-Critical and Sev
2-High issues:
• Continental US: 1-800-752-8061
• Europe, Middle East, Africa, and
Asia Pacific: +800-AT FIBREE
(+800 28 34 27 33)
• For areas unable to access toll
free number: +1-408-333-6061
•Toll-free numbers are available in
many countries.
support@brocade.com
Please include:
• Problem summary
• Serial number
• Installation details
• Environment description

Brocade OEM customers

If you have purchased Brocade product support from a Brocade OEM/Solution Provider, contact your
OEM/Solution Provider for all of your product support needs.
• OEM/Solution Providers are trained and certified by Brocade to support Brocade® products.
• Brocade provides backline support for issues that cannot be resolved by the OEM/Solution Provider.

Brocade resources

Access Gateway Administrator's Guide 9
53-1003126-02