DIFFICULTYSUGGESTIONSPhone Line or Connections

Dialing does not work.

Check for a dial tone. Change TONE/PULSE

 

setting (See Setting Tone/Pulse Dialing Mode, Page

 

4-8). Check all line cord connections, and make

 

sure the curled handset cord is not in the EXT jack.

 

Check power cord connection. Send a manual fax

 

by pressing Hook—OR—by lifting the handset,

 

and dialing the number. Wait to hear the fax

 

receiving tones before pressing Fax Start.

 

 

The machine does not

Make sure the machine is in the correct receiving

answer when called.

mode for your setup (either FAX, FAX/TEL or

 

TAD). Check for dial tone. If possible, call your

 

machine to hear it answer. If there is still no

 

answer, check the telephone line cord connection.

 

Connect a standard telephone handset to the

 

machine telephone jack. If there is no ringing when

 

you call your machine, call your Telephone

 

Company to check the line.

 

 

There is no dial tone on

Press Hook—OR—Lift the handset. If you hear

the handset.

no dial tone, check telephone line cord connections

 

at the machine and wall jack. Check that the

 

handset curled cord is connected to the machine’s

 

handset jack. Test the jack with another single line

 

telephone. If no dial tone on the wall outlet, call

 

your telephone company.

 

 

 

Sending Faxes

 

 

Transmitting quality is

Try changing your resolution to FINE or S. FINE

poor.

(See Fax Resolution, Page 6-5). Make a copy to

 

verify the machine’s scanner operation.

 

 

Transmission

There is probably temporary noise or static on the

Verification Report

phone line. Try sending the fax again. If the

prints “Results:NG”.

problem continues, call the Telephone Company to

 

check your phone line.

 

 

The receiving party says

Sometimes the resolution mode you chose when you

the picture is not clear.

sent your fax was not appropriate. Send the fax again,

 

but try using the FINE or S. FINE mode. Also, your

 

machine’s scanner may be dirty, so try cleaning it.

 

(See page 19-18)

 

 

The receiving party says

Your machine’s scanner may be dirty or the receiving

vertical streaks appear

party’s print head may be dirty. Clean your scanner

on the faxes they

(see page 19-18), and then make a copy to check if the

receive.

problem was caused by your machine.

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 19 - 7