Troubleshooting and Routine Maintenance

69

B
The printouts are wrinkled.
In the printer driver
Advanced
tab, click
Colour Settings
, and uncheck
Bi-
Directional Printing
.
Make sure you are using Brother Original Innobella™ ink.
Cannot perform ‘Page Layout’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing tim e. Try the other quality settings in the print er
driver
Advanced
tab. Also, click the
Colour Settings
, and make sure you uncheck
Colour Enhancement.
Turn the borderless feature off. Borderless printi ng is slower than normal printing.
(See Printing for Windows® or Printing and Faxing for Macintosh® in the Software
User's Guide on the CD-ROM.)
Colour Enhancement is not
working correctly.
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
Photo paper does not feed
properly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra she et has been included in the paper pac kage
for this purpose .
Clean the paper pick-up roller. (See Cleaning the paper pick-up roller onpage 81.)
Machine feeds multip le pages. Make sure the pape r is loaded correctly in the paper tray. (See Loading paper and
other print media on page 9.)
Check that more than two types of pape r are not loaded in the paper tray at any
one time.
Printed pages are not stacked
neatly.
Make sure you are using the paper sup port flap. (See Loading paper and other
print media on page 9.)
Machine does not print from Adobe
Illustrator.
Try to reduce the print resolution. (See Printing for Windows® or Printing and
Faxing for Macintosh® in the Software User's Guide on the CD-ROM.)
Copying Difficulties
Difficulty Suggestions
Vertical streaks appear on copies. Vertical black lines or streaks on copies are typically caused by dirt or correction
fluid on the scanner. Clean scanner glass and white plastic above it. (See
Cleaning the scanner glass onpage 80.)
Fit to Page does not work properly. Make sure the doc ument is not skewed on the scanner gla ss.
Scanning Difficulties
Difficulty Suggestions
TWAIN/WIA errors appear when
starting to scan.
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to
choose the Brother TWAIN/WIA driver.
OCR does not work. Try increasing the scanner resolution.
Printing (contin ued)
Difficulty Suggestions