Brother DCP-383C, DCP-387C - page 81

Troubleshooting and Routine Maintenance

73

B

Cover is Open The scanner cover is not closed

completely.

Lift the scanner cover and then close it

again.

The ink cartridge cover is not

completely clo sed.

Firmly close the ink cartridge cover until it

clicks.

Data Remaining Print data is left in the machine's

memory.

Press Stop/Exit. The machine will cancel

the job and clear it from the memory. Try to

print again.

High Temperature The print head is too warm. Allow the mac hine to cool down.

Hub is Unusable. A Hub or USB Flash memory

drive with Hub has been

connected to the USB direct

interface.

A Hub or USB Flash memory drive with

Hub are not supported. Unplug the device

from the USB direct interface.

Image Too Long. The proportions of your photo

are irregular so effects could not

be added.

Choose a regularly proportioned image.

Image Too Small. The size of your photo is too

small to trim.

Choose a larger image.

Ink low One or more of the ink cartridges

are running out of ink.

Order a new ink cartridge.

Low Temperature The print head is too cold. Allow the machine to warm up.

Media Error The memory card is eithe r

corrupted, incorrectly formatted,

or there is a problem with the

memory card.

Put the card firmly into the slot again to

make sure it is in the correct position. If the

error remains, check the media drive (slot)

of the machine by putting in another

memory card that you know is working.

Media is Full. The m emory card or USB Flash

memory drive you are using

already contains 999 files.

Your machine can only save to your

memory card or USB Flash memory drive

if it contains less than 999 files. Try

deleting unused files to free some space

and try again.

No Cartridge An ink cartridge is not installed

correctly.

Take out the ink cartridge and put it in

again seating it properly. (See Replacing

the ink cartridges on page 77.)

No File The memory card or USB Flash

memory drive in the media drive

does not contain a .JPG file.

Put the correct memory card or USB Flash

memory drive into the slot again.

Error Message Cause Action

Contents

Main If you need to call Customer Service http://www.brother.com/registration/ Compilation and Publication Notice Page Table of Contents Section I General 1 General Information 2 2 Loading documents and paper 9 3 General setup 21 Section II Copy 4 Making copies 26 Section III Direct Photo Printing 5 Printing photos from a memory ca rd or USB Flash memory drive 34 6 Printing photos from a camera 52 Section IV Software 7 Software and Network features 56 Section V Appendixes A Safety and Legal 58 B Troubleshooting and Routine Maintenance 67 C Menu and Features 87 D Specifications 101 E Glossary 114 FIndex 115 Page Using the documentation Symbols and conventions used in the documentation Accessing the Software Users Guide and Network Users Guide Viewing Documentation General Information c d e How to find Scanning i nstructions How to find Network setup instructions (DCP-585CW o nly) Viewing Documentation (For Macintosh)1 a b c d e How to find Scanning instructi ons How to find Network setup instructions (DC P-585CW only) Accessing Brother Support (For Windows)1 Control panel o verview The DCP-385C, DCP-383C, DCP-387C and DCP-585CW have the same control panel keys. LCD display indicati ons Basic Operations b General Setup. Press OK. c d Press OK. You can see the current setting on the LCD: Warning LED indications Loading paper and other print media c a b Loading documents and paper d e f g h i Loading envelopes and post cards About envelopes How to load envelopes and postcards a b If you have problems when printing on envelopes, try the following suggestions: a b Loading photo paper a b c d Removing small printouts from the machine Printable area Acceptable paper and other print media Recommended print media Handling and using print media Brother paper Paper capacity of the pa per tray Choosing the right print media Paper type and size for each ope ration Paper weight, thickn ess and capacity Loading documents Using the scanner glass Document Sizes Supp orted How to load documents a b c General setup 3 Paper settings Paper Type b Sleep Mode LCD display Printing Reports Page Page How to copy Making a single copy b Making multiple copies Making copies 4 Changing copy speed and quality c d e Enlarging or reducing the image copied c d f Making N in 1 copies or a poster (Page Layout) Important c d e f g h 4 Adjusting Brightness and Contrast c d e Contrast c d e Page Page Page Page PhotoCapture Center Operations Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center from your computer Printing photos from a memory card or USB Flash memory drive Memory cards or a USB Flash memory drive folder struct ure Getting started 1 2 3 4 5 Entering PhotoCapture mode Print Images View Photo(s) a b d a b c d e a b c d e f g h Enhance Photos e Enhance Skin-Tone a b d f Enhance Scenery a b d f Remove Red-Eye a b d e Monochrome a b d e Page Page Trimming a b d e f a b c PhotoCapture Center print settings Print Speed and Quality a b c Paper options Paper Type a b c Contrast a b c Colour Enhancement a b a b c Borderless printing a b c Date Print a b c Setting your changes as a new default a b Scan to a memory card or USB Flash memory drive Entering Scan mode How to scan to a memory card or USB Flash memory drive a b c d f i h Understanding the Error Messages Printing photos directly from a PictBridge camera PictBridge requirements Setting your digital camera Printing photos from a camera 6 Printing Images a b Printing photos directly from a digital camera (without PictBridge) Printing Images a b c Understanding the Error Messages Page Software and Network features a b c a Appendixes A Safety and Legal Choosing a location To use the machine safely Page Page Important safety instructions IMPORTANT - For your safety Wiring information (U.K. only) Warning - This machine mu st be earthed. LAN connection (DCP-585CW only) Radio interference EU Directive 2002/96/EC an d EN50419 International E NERGY STAR Compliance Statement A European Union Only Legal limitations for copying Trademarks B Troubleshooting If you are having dif ficulty with your m achine Troubleshooting and Routine Maintenance Printing Printing (continued) Troubleshooting and Routine Maintenance 69 Copying Difficulties Scanning Difficulties Printing (contin ued) Software Difficulties PhotoCapture Center Difficulties Troubleshooting and Routine Maintenance 71 Network Difficulties Error and Maintenance messages Page Page Error animation Printer jam or paper jam a b c d e f g h Routine maintenance Replacing the ink cart ridges a b c d e f g Cleaning the outside of the machine a b c d e a Cleaning the machine p rinter platen b Cleaning the paper pick-up roller a b c d e f Cleaning the print head b c Checking the print qual ity b c d e f i j h Checking the print ali gnment b Machine Informatio n Checking the serial n umber b c Packing and shipping the machine d e f g Page C Mode and menu keys On-screen programming Menu table Menu and Features Menu table Network menu (DCP-585CW only) Page Page Menu ( ) (continued) Copy (Default display) Page Page Watermark Copy Settings Page PhotoCapture ( ) Print Settings Page Scan ( ) D General Specifications Page Print media Copy PhotoCapture Center Page Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) (DCP-585CW only) Wireless one-push configur ation E Glossary Index F F E G H M N O P F R S T W