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Poor print quality Use only Genuine Brother Consumables as ink from other manufactures can
cause print quality problems.
Check the print quality. (See Checking the print quality onpage 82.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Printing for Windows® or Printing an d Faxing for Macintosh® in the Software
User's Guide on the CD-ROM an d Paper Type on page 21.)
Make sure that your ink cartri dges are fresh. The followin g may cause ink to clog:
The expiration date written on the cartridge package has passed.
(Brother Original cartridge stay usable for up to two years if kept in their
original packaging.)
The ink cartridge was in your machin e over six months.
The ink cartridge may not have been stored correctly before use.
Try using the recommended types of pa per. (See Acceptable paper and other print
media on page 16.)
The recommended environmen t for your machine is between 20° C to 33° C.
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 82.)
Make sure you are using Brother Original Innobella™ ink.
Try using the correct types of pape r. (See Acceptable paper and other print media
on page 16.)
If you want to print on Photo L or 10 × 15 cm paper, make sure you use the photo
paper tray. (See Load ing photo paper on page 13.)
The machine prints blank pages. Clean the print head. (See Cleaning the print head onpage 82.)
Characters and lines are stacked. Check the printing alignment. (See Checking the print alignment on page 83.)
Printed text or images are skewe d. Make sure the paper is loaded correc tly in the paper tray and the paper sid e
guides are adjusted correctly. (See Loading paper and other print media
on page 9.)
Make sure the Jam Clear Cover is closed correctly.
Smudged stain at the top centre of
the printed page.
Make sure the paper is not too thick or curled. (See Acceptable paper and other
print media on page 16.)
Smudged stain at the right or left
corner of the printed page.
Make sure the paper is not curled when you print on the back side of the paper
with the Print Odd Pages and Print Even Pages settings.
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. (See
Acceptable paper
and other print media on page 16
.) Don't handle the paper until the ink is dry.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the Basic tab of
the printer driver.
Make sure you are using Brother Original Innobella™ ink.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dir ty with ink. (See Cleaning the machine printer
platen on page 81.)
Make sure you are using the paper supp ort flap. (See Loading paper and othe r
print media on page 9.)
The machine prints dense lines on
the page.
Check Reverse Order in the Basic tab of t he printer driver.
Printing (continued)Difficulty Suggestions