3 Troubleshooting

Overview

This section explains how to resolve typical network problems you may encounter when using the Brother

 

machine. If, after reading this chapter, you are unable to resolve your problem, visit the Brother Solutions

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Center at http://solutions.brother.com/.

For details, go to the Brother Solutions Center at (http://solutions.brother.com/) and click Manuals on your model page to download other manuals.

Identifying the problem

Make sure you have checked the following:

The power cord is connected correctly and the Brother machine is turned on.

All protective packaging has been removed from the machine.

The ink cartridges are installed correctly.

The Scanner Cover and the Jam Clear Cover are fully closed.

Paper is inserted correctly in the paper tray.

Go to the page for your solution from the lists below

Problem

See page

I see error messages when configuring the Wi-Fi Direct from the control panel menu

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I cannot complete the Wi-Fi Direct network setup configuration

16

 

 

I want to make sure that my network devices are working correctly

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Error messages when configuring Wi-Fi Direct from the control panel menu

Error Message

Cause

Action

(For MFC-J2510/J4510

The Brother machine and your mobile

Move the mobile device closer to your

DW/J4710DW)

device cannot communicate during the

Brother machine.

Connection Fail

configuration.

Move your Brother machine and the

 

(For DCP-J4110DW,

 

mobile device to an obstruction-free

 

area.

MFC-J2310/J4310DW/

 

 

If you are using the PIN Method of WPS,

J4410DW/J4610DW)

 

Connection Fail

 

make sure you have entered the correct

 

PIN.

 

 

 

 

 

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