Troubleshooting
Error messages when configuring
Error Message | Cause | Action |
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(For | Other devices are trying to connect to the | Make sure there are no other devices trying |
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J4710DW) | to connect to the |
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Connection Error |
| then try to configure the |
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| settings again. |
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(For |
| 3 | |
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J4410DW/J4610DW) |
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Connection Error |
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(For | The Brother machine cannot find your | Make sure your machine and mobile |
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J4710DW) | mobile device. | device are in the |
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No Device |
| Move the mobile device closer to your |
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(For |
| Brother machine. |
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| Move your Brother machine and the |
| |
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| ||
J4410DW/J4610DW) |
| mobile device to an |
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No Device |
| area. |
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| If you are manually configuring the |
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| |
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| Direct network, make sure you have |
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| entered the correct password. |
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| If your mobile device has a configuration |
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| page for how to obtain an IP address, |
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| make sure the IP address of your mobile |
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| device has been configured via DHCP. |
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(For | Another mobile device is already connected | After the current connection between your |
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J4710DW) | to the | Brother machine and another mobile device |
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A device is | Brother machine is the G/O. | has shut down, try configure the |
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| Direct settings again. Confirm the |
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already connected. |
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| connection status by printing the Network |
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Press [OK]. |
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| Configuration Report (see Network User’s |
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(For |
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| Guide: Printing the Network Configuration |
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| Report). |
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J4410DW/J4610DW) |
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A device is |
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already connected. |
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Press [OK]. |
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