Troubleshooting
I cannot complete theQuestion | Solution |
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Are your security settings | Reconfirm the SSID and password. |
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(SSID/password) correct? | When you are configuring the network manually, the SSID and password are |
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| displayed on your Brother machine. If your mobile device supports the manual | 3 |
| configuration, the SSID and password will be displayed on your mobile device’s | |
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| For details on the SSID name, see SSID on page 17. |
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Are you using Android™ 4.0? | Try the |
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(When your mobile device | machine as a G/O. |
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becomes disconnected in |
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approximately six minutes |
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when using |
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Is your Brother machine | Move your Brother machine within about 3.3 feet (1 meter) of the mobile device |
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placed too far from your | when you configure the |
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mobile device? |
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Are there any obstructions | Move your Brother machine to an |
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(walls or furniture, for |
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example) between your |
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machine and the mobile |
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device? |
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Is there a wireless computer, | Move other devices away from the Brother machine or the mobile device. |
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Bluetooth supported device, |
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microwave oven or digital |
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cordless phone near the |
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Brother machine or the mobile |
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device? |
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I have checked and tried all of | Turn your Brother machine Off and back On. Then try and configure the |
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the above, but still cannot | Direct settings again. |
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complete the | If you are using your Brother machine as a client, confirm how many devices |
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configuration. Is there |
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are allowed in the current |
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anything else I can do? |
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devices are connected. |
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Question | Solution |
Are your Brother machine and | Make sure you have confirmed all instructions in Make sure you have checked the |
mobile device turned on? | |
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Where can I find my Brother | Print the Network Configuration Report (see Network User’s Guide: Printing the |
machine's network settings, | Network Configuration Report). |
such as IP address? |
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