Brother Fax-885MC Troubleshooting and Routine Maintenance

13 - 1

TROUBLESHOOTING AND ROUTINE MAINTENANCE

Troubleshooting and Routine Maintenance

Troubleshooting

If you can’t resolve a difficulty with your fax machine using the Manual, please see

page i for Brother Numbers to call for assistance.

The fax machine has a mechanical problem.

Contact Brother Customer Service at

In USA: 1-800-284-4329 (voice)

1-800-284-3238 (TTY service for the hearing - impaired)

In Canada: 1-800-853-6660 (voice)

1-514-685-6464 (voice) (in Montreal)

MACHINE ERROR XX

CALL BROTHER CS

Contents

Main If You Need to Call Customer Service Brother Numbers Service Centers (For Canada Only) Dealers/Service Centers (For USA Only) For Customer Service Ordering Accessories and Supplies IMPORTANT NOTE: Notice Disclaimer of Warranties (For USA and Canada) Trademarks Compilation and Publication Notice Page BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only) vi BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only) Table of Contents Page Page Page Page Page Introduction Using This Manual Finding Information Conventions Used in this Manual FAX-885MC Control Panel Overview Reports Speaker Phone One Touch Dial Keys Microphone Navigation Keys: Menu/Set Volume Stop/Exit Liquid Crystal Display (LCD) About Fax Machines Custom Features Do You Have Voice Mail on the Phone Line? Why Should There Be Trouble? How Can You Avoid Possible Problems? ECM (Error Correction Mode) Test Sheet Procedure and Product Registration (For USA Only) Location and Connections Caution Choosing a Location Packing List Assembly Load the Paper Acceptable Paper Connections Connecting the Machine Special Line Considerations Roll Over Phone Lines Two-Line Phone System Converting Telephone Wall Outlets Installing Brother Machine, External Two-Line TAD and Two-Line Telephone Multi-Line Connections (PBX) Page Connecting an External Telephone Answering Device (TAD) Sequence NO ! YES ! Page On-Screen Programming User-Friendly Programming Menu Selection Table Alternating Displays FAX: NO. & START COPY: PRESS COPY Navigation Keys 1.INITIAL SETUP 4.CANCEL JOB OR 2.SETUP RECEIVE 3.SETUP SEND 3 - 3 (For Canada Only) 3 - 4 STANDARD 3 - 5 3. 2/4/7 Days .INTERVAL 2. ACT 3 - 6 ON/EXT/OFF Initial Setup Getting Started Setting Date and Time Setting Station ID 1.DATE/TIME ENTER YEAR:XX ENTER MONTH:XX ENTER DAY:XX ENTER TIME:XX:XX NOTICE Making Corrections Repeating Letters Special Characters and Symbols Setting the Speaker Volume Choosing the Handset Volume (For Volume Amplify) Setting Volume Amplify Setting the Ring Volume Setting Beeper Volume 4.VOLUME AMPLIFY VOL AMPLIFY:OFF? PERMANENT? Page Setup Receive Basic Receiving Operations Select Receive Mode Setting Ring Delay FAX/TEL FAX ONLY MANUAL MC:MSG CTR 1.RING DELAY Page Easy Receive Printing a Reduced Incoming Original 3.EASY RECEIVE 5.REDUCTION Recommended Reductions Setting Paper Size 1.YES 2.NO 6.PAPER CHANGE REDUCTION Advanced Receiving Operations Operation from External or Extension Telephone For FAX/TEL Mode Only Changing Remote Codes To Change Remote Codes Polling Setup Send Automatic Document Feeder (ADF) Page Quick Scan Fax Transmission Basic Sending Operations Contrast Resolution 3.CONTRAST Advanced Sending Operations Page Features That Are Not in the Manual (Call Brother fax-back system) Auto Dial Numbers and Dialing Options Storing Numbers for Easy Dialing Storing One Touch Dial Numbers 1.ONE-TOUCH DIAL Storing Speed Dial Numbers 2.SPEED-DIAL SPEED-DIAL? # #05: Changing One Touch and Speed Dial Numbers Setting Up Groups for Broadcasting 3.SETUP GROUPS SELECT ONE-TOUCH SETUP GROUP:GO G01:*O4#O9 Dialing Options Speed Dialing Dialing Access Codes and Credit Card Numbers Page Page Telephone Services Custom Features Distinctive Ring What Does Your Telephone Companys Distinctive Ring Do? What Does Brothers Distinctive Ring Do? Do You Have Voice Mail? Before You Choose the Ring Pattern to Register VERY IMPORTANT Registering the Distinctive Ring Pattern Caller ID Caller ID Log 1.DISTINCTIVE Printing the Caller ID Log Viewing the Caller ID Log Returning a Call from the Log Registering a Caller ID Number CALLER ID LOG 03)ABC COMPANY 03)02/01 12:00 03)9087772837 DIAL:PRESS START Call Waiting Caller ID CallManage (For USA Only) Registration with CallManage Requires Change Your Carrier Selection Sending a Fax Using CallManage (For Domestic and International Long Distance Calls Only!) Placing a Long Distance Telephone Call Using CallManage Customer Support Disclaimer Message Center Message Center Mode Flexible Memory Settings (Message Storage) Page Page Message Indicator Playing Voice Messages Printing a Fax Message VOICE:03 FAX:02 PRINT FAX? 1.YES 2.NO PRINT FAX? 1.YES 2.NO Page Page Recording a Conversation Fax Forwarding/Paging Programming a Fax Forwarding Number 6.FAX FWD/PAGING FWD#: ENTER & SET Page Remote Retrieval Remote Commands Retrieving Memory Status List Page Making Copies Copy Operations Using the Fax Machine as a Copier Making a Single Copy Page Printing Reports FAX Settings and Activity Press Menu/Set, 7, 1. Press Menu/Set, 7, 2. Customizing the Transmission Verification Report Using the Reports Key Important Information Standard Telephone and FCC Notices These notices are in effect on models sold and used in the United States only. International Energy Star Compliance Statement Industry Canada Compliance Statement (For Canada Only) Federal Communications Commission Compliance Notice (For USA Only) Page 12 - 4 Troubleshooting and Routine Maintenance Troubleshooting MACHINE ERROR XX CALL BROTHER CS Error Messages Clearing Jams Page Replacing the Print Cartridge If You Are Having Difficulty with Your Fax Machine Printing or Receiving Faxes Phone Line or Connections Sending Faxes Handling Incoming Calls Routine Maintenance Cleaning the Scanner Cleaning the Print Head Packing and Shipping the Fax Machine Specifications Index A B C D L M O P R Page Page R - 1 Remote Retrieval Access Card Retrieve a Fax Change Paging/Fax Forwarding Setting Play/Record Outgoing Message Erase All Messages Check Receiving Status Change Answer Mode Using Remote Access Code Exit Remote Retrieval R - 2 EQUIPMENT ATTACHMENT LIMITATIONS (For Canada Only) Visit us on the World Wide Web http://www.brother.com