TROUBLESHOOTING AND ROUTINE MAINTENANCE
13 - 6
4
Turn the black spool on the right clockwise to tighten the ribbon as shown.
5
Install the new print cartridge by inserting the recessed first and then placing the
cartridge into its four holders.
6
Press down on both sides of the top cover to close it securely.
7
Close the front cover.
If You Are Having Difficulty with Your Fax Machine
If you think there is a problem with your fax machine, make a copy first. If the copy
looks good, the problem is probably not your fax machine. Check the difficulties
below and follow the troubleshooting tips.

Printing or Receiving Faxes

Condensed Print and Horizontal Streaks;
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with static or
interference on the phone line. If the copy looks bad, call Brother Customer
Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or
1-514-685-6464 (in Montreal).
Vertical Black Lines When Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call Brother Customer Service at 1-800-284-4329
(in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal).
You can save money by purchasing the 2-PK Refill Ribbon Rolls (PC302RF).
Installation instructions will be included. If you handle the print cartridge (frame)
carefully, you can reuse it until it breaks.
Recessed Arrow
Black Spool
Top Cover
Front Cover