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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the fax machine is in the correct receiving mode for your setup
(either FAX ONLY, FAX/TEL or MSG CTR). Check for dial tone. If
possible, call your fax machine to hear it answer. If there is still no answer,
check the telephone line cord connection. (See Connecting the Machine, page 2-
5 and Connect the telephone line.) Connect a standard telephone handset to the
fax machine telephone jack. If there is no ringing when you call your fax
machine, call your telephone company to check the line.
Telephone Answering Device (TAD) Does Not Answer When Called
Connect the telephone line cord from your TAD to the back of the fax machine,
in the jack labeled EXT. Make sure the TAD is set to answer calls. (See
Connecting an External Telephone Answering Device (TAD), page 2-9.)
No Dial Tone on the Handset
Press Speaker Phone—OR—Lift the handset. If you don’t hear a dial tone,
check telephone line cord connections at the fax machine and wall jack. Check
that the handset is connected to the fax machine’s handset jack. Test the wall
jack with another single line telephone. If there is no dial tone at the wall outlet,
call your telephone company.
The Caller ID Does Not Display after the Call Waiting Signal
The Caller ID signal is sent ten seconds after the Call Waiting Signal and
speaking may interfere with it. When you hear the Call Waiting signal, ask the
other party to hold while you answer the call. Then stop speaking until you see
the Caller ID on the LCD.
Sending Faxes
Poor Transmitting Quality
Try changing your resolution to FINE or S. FINE. (See Resolution, page 6-3.)
Make a copy to verify the fax machine’s scanner operation.
Dialing Does Not Work
Check all line cord connections, and make sure the curled handset cord is not in
the EXT jack.
Check power cord connection.
Send a manual fax by pressing Speaker Phone or by lifting the handset and
dialing the number. Wait to hear fax receiving tones before pressing Fax Start.
Vertical Black Lines When Sending
Use your fax machine to make a copy. If the copy shows the same problem, the
scanner area is dirty. Lift the top cover and check the original path. Clean the
scanner’s white tape and the glass strip under the tape using isopropyl alcohol
and a lint-free cloth
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(See Cleaning the Scanner, page 13-9
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